Matthew Burr | Page 2

They always take care of me. I feel they always go up and beyond when I leave my SUV in. I feel they always go up and beyond when I leave my SUV in. More

by mydogismybff05 Verified Customer Verified Customer

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Their service department is completely nonexistent – no staff, no service.The Service Manager was also covering the parts department and another duty. I don’t blame him. He was just doing the work of three staff, no service.The Service Manager was also covering the parts department and another duty. I don’t blame him. He was just doing the work of three managers and had no mechanics— that’s a senior management issue. More

by pdavidson1 Verified Customer Verified Customer

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We were pleased with everything, our service advisor was professional and work was completed ahead of schedule. Extremely satisfied. professional and work was completed ahead of schedule. Extremely satisfied. More

by gharman Verified Customer Verified Customer

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My understanding is the service department is understaffed and has been for awhile. The wait time for an appointment is too lomg. I requested a copy of an oil change sent to my email and was nev understaffed and has been for awhile. The wait time for an appointment is too lomg. I requested a copy of an oil change sent to my email and was never received. Thank you. More

by onryredhead697 Verified Customer Verified Customer

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Overall good, appointment was 30 days instead of 60, diagnosed and repair went well. Cost estimate was $1,386 final invoice was $1,775 for wheel bearing and oil change. I appreciated them moving up my a diagnosed and repair went well. Cost estimate was $1,386 final invoice was $1,775 for wheel bearing and oil change. I appreciated them moving up my appointment due to seriousness of repair and the manner in which I was dealt with personally as well as the quality of the repairs was very good. But the extra $388 over estimate on final invoice was a downer. More

by parnold2 Verified Customer Verified Customer

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Service department does not know what they are doing. Very unprofessional will not come back Very unprofessional will not come back More

by codysmith1680 Verified Customer Verified Customer

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Not sure what is happening with my service department, took weeks to get in, then appt was moved further out. AND, day before appt, was told No Loaners available after I was told yes, one was available, w took weeks to get in, then appt was moved further out. AND, day before appt, was told No Loaners available after I was told yes, one was available, was told I could wait or Uber from Walser. Day of appt, I was sent the invoice, however, no call to let me know vehicle was ready for pickup. Walser had my vehicle for 24 hours, glad I didn’t wait in lobby. I was told a major turnover was the reason for scheduling delay. I had my former service advisor cell #, when I called the #, the new advisor told me ‘never heard of that advisor’ even the sales guys were argumentative about the former employees in the service dept. The atmosphere as a whole has changed. I had to schedule an appt to have the previous work redone, 11 weeks out!! I just hope Lam is still there! He’s the Best, the absolute best! More

by shopgurl_99 Verified Customer Verified Customer

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I was in for a recall, and the staff ensured everything went smoothly and quickly. Great experience! went smoothly and quickly. Great experience! More

by btchristiansen Verified Customer Verified Customer

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It was AWESOME! They got my vehicle in fast and I was out the door in no time! Thank you, They got my vehicle in fast and I was out the door in no time! Thank you, More

by stekcjones Verified Customer Verified Customer

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Scheduled a loaner for oil change. Loaner not available. Scheduled a pick up… called to Walser… they got ‘new’ phone system and inadvertently hung up on me. Shawn was awesome! Timely Loaner not available. Scheduled a pick up… called to Walser… they got ‘new’ phone system and inadvertently hung up on me. Shawn was awesome! Timely and friendly… kept up his end of the conversation. Plus side to the hassle… Walser comped my oil changed which was very nice! More

by jjoseph120 Verified Customer Verified Customer

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