Matthew Burr | Page 2

My understanding is the service department is understaffed and has been for awhile. The wait time for an appointment is too lomg. I requested a copy of an oil change sent to my email and was nev understaffed and has been for awhile. The wait time for an appointment is too lomg. I requested a copy of an oil change sent to my email and was never received. Thank you. More

by onryredhead697 Verified Customer Verified Customer

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Overall good, appointment was 30 days instead of 60, diagnosed and repair went well. Cost estimate was $1,386 final invoice was $1,775 for wheel bearing and oil change. I appreciated them moving up my a diagnosed and repair went well. Cost estimate was $1,386 final invoice was $1,775 for wheel bearing and oil change. I appreciated them moving up my appointment due to seriousness of repair and the manner in which I was dealt with personally as well as the quality of the repairs was very good. But the extra $388 over estimate on final invoice was a downer. More

by parnold2 Verified Customer Verified Customer

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Service department does not know what they are doing. Very unprofessional will not come back Very unprofessional will not come back More

by codysmith1680 Verified Customer Verified Customer

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Not sure what is happening with my service department, took weeks to get in, then appt was moved further out. AND, day before appt, was told No Loaners available after I was told yes, one was available, w took weeks to get in, then appt was moved further out. AND, day before appt, was told No Loaners available after I was told yes, one was available, was told I could wait or Uber from Walser. Day of appt, I was sent the invoice, however, no call to let me know vehicle was ready for pickup. Walser had my vehicle for 24 hours, glad I didn’t wait in lobby. I was told a major turnover was the reason for scheduling delay. I had my former service advisor cell #, when I called the #, the new advisor told me ‘never heard of that advisor’ even the sales guys were argumentative about the former employees in the service dept. The atmosphere as a whole has changed. I had to schedule an appt to have the previous work redone, 11 weeks out!! I just hope Lam is still there! He’s the Best, the absolute best! More

by shopgurl_99 Verified Customer Verified Customer

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I was in for a recall, and the staff ensured everything went smoothly and quickly. Great experience! went smoothly and quickly. Great experience! More

by btchristiansen Verified Customer Verified Customer

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It was AWESOME! They got my vehicle in fast and I was out the door in no time! Thank you, They got my vehicle in fast and I was out the door in no time! Thank you, More

by stekcjones Verified Customer Verified Customer

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Scheduled a loaner for oil change. Loaner not available. Scheduled a pick up… called to Walser… they got ‘new’ phone system and inadvertently hung up on me. Shawn was awesome! Timely Loaner not available. Scheduled a pick up… called to Walser… they got ‘new’ phone system and inadvertently hung up on me. Shawn was awesome! Timely and friendly… kept up his end of the conversation. Plus side to the hassle… Walser comped my oil changed which was very nice! More

by jjoseph120 Verified Customer Verified Customer

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Walser had great personal service - couldn’t ask for a more friendly experience getting your car serviced - Shawn was great and had great communication - felt like I was in the shop while the mechanic was more friendly experience getting your car serviced - Shawn was great and had great communication - felt like I was in the shop while the mechanic was working More

by john.tomblin Verified Customer Verified Customer

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Shawn was super nice and met up with us before our scheduled time he was reassuring that all problems would be fixed by your professional techs we live 4 hours away and everything was fixed and comple scheduled time he was reassuring that all problems would be fixed by your professional techs we live 4 hours away and everything was fixed and completed in a timely manner thank you! More

by Michael Boles Verified Customer Verified Customer

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Stellar service-told Mathew our symptoms were we’re experiencing with the new defender-he suggested dropping off for testing after about an hour he reached out to us and confirmed our suspicions and an experiencing with the new defender-he suggested dropping off for testing after about an hour he reached out to us and confirmed our suspicions and analysis service department replaced defective component-it was very cordial and quick too much my surprise. I thought it would take a whole day -thumbs up.! We have been in the Land Rover community for years ! Land Rover the sum of its parts! More

by brown5352 Verified Customer Verified Customer

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