Matthew Falcon
Matthew Falcon at Liberty Honda

Matthew Falcon | Page 6

Shuttle Driver

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
82 Reviews
4.8

82 Reviews

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82 Reviews of Matthew Falcon

November 05, 2024

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Employee Rating

My friend and I bought two cars, they supposedly sold us a brand new car, it was a 2022 model, one of our cars had a mouse nest under the dashboard, and mine had an engine problem. I don't know what kind of More

by nusretti deli
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez

Nov 09, 2024

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 05, 2024

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I received outstanding service on my Honda automobile from Chloe and the entire staff of the maintenance department More

by Gerald F Murphy
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Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez

Nov 06, 2024

Liberty Honda responded

Thank you for the kind words for Chloe and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 26, 2024

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Very good dealer I don’t have any comply good to recommended to some buddy thank you More

by aliciasegura123
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Recommend Dealer
Yes

Other Employees Tagged: James Lanzo , Scott Brewer, Leslie Mercado-Sanchez

Oct 27, 2024

Liberty Honda responded

Alicia, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

September 20, 2024

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I had to have two recalls repaired and unfortunately, only one had parts available but the dealership wasn’t at fault for that. The employees were all super friendly, the waiting area was spacious, clean More

by Cass
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Mary Gonsalves, Mark Fleming , Scott Brewer, Thomas Krstyen, Colin Mckeever, Leslie Mercado-Sanchez

Sep 21, 2024

Liberty Honda responded

Cass, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

September 16, 2024

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Loved the professional service showed me alot of respect I would prefer coming back next time More

by Miltonhobbs03
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Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez

Sep 16, 2024

Liberty Honda responded

Milton, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

September 12, 2024

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Liberty Honda is terrific. Great staff, knowledgeable, efficient and caring. Service staff are exceptional. They know their stuff. More

by MGARGANO52
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Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez

Sep 13, 2024

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

August 09, 2024

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Employee Rating

Chloe provides great service and is very professional. She makes the experience very positive. She is a great representative of the company. More

by Paul
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Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez

Aug 11, 2024

Liberty Honda responded

Thank you so much for your kind words, Paul, and for taking the time to leave us this wonderful feedback!

August 04, 2024

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Friendly staff. Fast service. Cozy waiting area. My car drives like a new one again after the maintenance. More

by andrewlee0927
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez

Aug 04, 2024

Liberty Honda responded

Thank you, Andrew! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

May 28, 2024

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Very professional was fixed in a day after a highway breakdown seemed expensive, but grateful.. More

by Johnjinko
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez, Brenda Colon

May 29, 2024

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

May 25, 2024

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Employee Rating

They never found the problem so fixed it my self they took the crv out three times and never fount out wht was the problem More

by carlosamoreno85
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Service Communication
Recommend Dealer
No

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez

May 30, 2024

Liberty Honda responded

Thank you for bringing this to our attention, Carlos, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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