Really appreciate Edgar’s professionalism and patience in
helping address our new Volvo’s issues. Being new to the Volvo family we have high expectations of the brand and some of the issues are a bit subtle
helping address our new Volvo’s issues. Being new to the Volvo family we have high expectations of the brand and some of the issues are a bit subtle and require understanding. Edgar has been thorough in documenting the issues and providing updates: It has been a pleasure getting to know him!!
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by User-cd4eba5688
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Edgar was able to help, and we hope to see you again!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Great customer service.
Especially from service advisor, Shaun. He always keep me updated on all the service my vehicle needs.
Especially from service advisor, Shaun. He always keep me updated on all the service my vehicle needs.
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by Bill
Verified Customer
Verified Customer
Service Price Transparency
Jan 25, 2025 -
Niello Volvo Cars Sacramento responded
Thank you so much for your kind words, Bill, and for taking the time to leave us this wonderful feedback!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
I liked the low pressure approach from my sales rep
Edward. I also was very satisfied with the financial process.
Edward. I also was very satisfied with the financial process.
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by WATKINSRAY
Verified Customer
Verified Customer
Jan 25, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for taking the time to share your thoughts on working with Edward and our team. We're glad to hear we delivered such a great experience!
TJ Upton
General Manager
tupton@niello.com
(916) 245-2231
Matt is an excellent service provider he’s professional
and thorough and very helpful. I have never worked with a better service person
and thorough and very helpful. I have never worked with a better service person
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by aimee8
Verified Customer
Verified Customer
Service Price Transparency
Jan 25, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for the kind words for Matt and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Niello volvo Sacramento never disappoints!
Love these people and love this place! Highly recommend this place.
Love these people and love this place! Highly recommend this place.
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by ANDREYPROTSYUK
Verified Customer
Verified Customer
Jan 25, 2025 -
Niello Volvo Cars Sacramento responded
Thank you so much for your kind words, Andrey, and for taking the time to leave us this wonderful feedback!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
We always rely on Matt to keep our XC60 in tiptop shape.
Friendly, courteous, and knowledgeable. Can’t ask for more from a service advisor. When we purchase our first EV, Matt, and Jorgen in sales, are the
Friendly, courteous, and knowledgeable. Can’t ask for more from a service advisor. When we purchase our first EV, Matt, and Jorgen in sales, are the reason we will buy from Niello.
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by mike.per
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2025 -
Niello Volvo Cars Sacramento responded
Hi Mike:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
They identified and fixed the problem quickly.
They also reviewed my vehicle history and discovered my service plan. Excellent service both mechanical and administratively. Help in all aspects,
They also reviewed my vehicle history and discovered my service plan. Excellent service both mechanical and administratively. Help in all aspects, I truly appreciate that.
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by tdelevati
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I do not know who I spoke with on the phone but they were very good as well.
Jan 19, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Excellent followup on making sure the needed part was
ordered. Promptly scheduled a followup appointment.
ordered. Promptly scheduled a followup appointment.
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by amrakoc
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2025 -
Niello Volvo Cars Sacramento responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
MATT IS THE BEST, I ALWAYS PREFER TO GO THRU HIM FOR MY
SERVICE APPOINTMENTS.
SERVICE APPOINTMENTS.
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by triplel2020
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
The dealership and especially the service advisors have
always done an exceptional job. A long standing issue has been successfully diagnosed and resolved.
always done an exceptional job. A long standing issue has been successfully diagnosed and resolved.
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by TIMANDLINDA.MCKENNA
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2025 -
Niello Volvo Cars Sacramento responded
Thank you, Tim and Linda, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231