Matthew Maynard | Page 22

Excellent customer service! Courtney proactively provided some additional services that we needed under our warranty. Courtney proactively provided some additional services that we needed under our warranty. More

by timharding2521 Verified Customer Verified Customer

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Always great service at Ferman Mini… Matthew is so good… always gives accurate estimates and gets the work done In a timely manner! always gives accurate estimates and gets the work done In a timely manner! More

by mmcr0707 Verified Customer Verified Customer

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Matthew is great to work with, very attentive and for the surprises sometime in a good way. surprises sometime in a good way. More

by blur1959 Verified Customer Verified Customer

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Warning to MINI Owners – Ferman MINI of Tampa Bay Service Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, the dealership replaced the head unit twice without resolving the issue and ordered a third unit from Germany, expected in 2-3 weeks. No one in the service department thought to check something as basic as the balance/fader settings after the second replacement on the head unit was installed, which ended up solving the speaker issue. I discovered this myself after picking the car up, meaning the issue could’ve been resolved in one minute without replacing further expensive parts or wasting warranty funds. To make matters far worse, my car was returned with a large paint chip on the hood scoop and a cracked, scratched shift knob — both in perfect condition prior to service. Despite their own blurry/incomplete video footage (none showing the affected areas) and no signed intake condition report, they denied all responsibility. They also ignored repeated requests, stopped responding to emails/calls, and falsely claimed services were performed (like a complimentary wash). I’ve filed complaints with MINI USA, the Better Business Bureau, the Florida Department of Agriculture and Consumer Services, and am pursuing small claims court. If you value your MINI, photograph every inch before service and avoid this dealership’s service department if possible. I'm happy to share details and documentation if it helps others avoid similar treatment. I've shared photos on a google review and will continue on other public forums. More

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Very much appreciate the prompt and friendly treatment from advisers on our annual service visit. from advisers on our annual service visit. More

by Keith Ealden Verified Customer Verified Customer

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Matthew is great service representative. He lets me know quickly about issues (along with the service techs). He has always been upfront and honest about any issues with my car. For examp He lets me know quickly about issues (along with the service techs). He has always been upfront and honest about any issues with my car. For example - it is the age of the car not the mileage when it comes to the issues. More

by lmk Verified Customer Verified Customer

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Our Mini has been well cared for here at Ferman. We will definitely be back. We will definitely be back. More

by kimyoung27 Verified Customer Verified Customer

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Great people friendly smiles! Every time I go in for a visit to check out what’s new, it never fails I wind up purchasing Every time I go in for a visit to check out what’s new, it never fails I wind up purchasing More

by billcomninel Verified Customer Verified Customer

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Courtney and the rest of the MINI team are always exceptional. They're dedicated to quality service. exceptional. They're dedicated to quality service. More

by abigailn5 Verified Customer Verified Customer

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I always had a bad vibe about the individuals who run the service department. They always gave me attitudes and tried to upsell me things I don’t need every time. They get kick backs for every thing they add service department. They always gave me attitudes and tried to upsell me things I don’t need every time. They get kick backs for every thing they add to your bill. I finally looked closer at a $1700 bill and realized they fraudulently charged me even after knowing my warranty would cover this repair. All I can say is watch your back if you’re dealing with Ferman Mini. They are low down crooked business people. If you value your money double check your bill. I had to call another honest mini dealership in North Carolina to get proof Ferman mini was ripping me off. If they don’t like you, they’ll rob you! All I can say is karma is real. More

by Nolongeraminiownerthankstoshadyferman Verified Customer Verified Customer

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