Matthew Maynard | Page 43

This dealer is just awesome, handled all of the issues with my car without any fuss. Courtney (MINI service writer) is very professional and great to work with. with my car without any fuss. Courtney (MINI service writer) is very professional and great to work with. More

by jdavisphone Verified Customer Verified Customer

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Tony got me a car I needed for the price. Did everything perfect and at a good peice Did everything perfect and at a good peice More

by sami.oyer519 Verified Customer Verified Customer

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They are the best dealership with great service & very friendly employees. I recommend them to friends all the time. friendly employees. I recommend them to friends all the time. More

by jillmccurry10 Verified Customer Verified Customer

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Kept me informed of progress. Explained in detail the items needing immediate attention. Impressed with video of car with explanation of what I was seeing. Explained in detail the items needing immediate attention. Impressed with video of car with explanation of what I was seeing. More

by cari749 Verified Customer Verified Customer

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Ferman MINI provided me with excellent service during my visit. Matthew is very friendly and knowledgeable regarding services. visit. Matthew is very friendly and knowledgeable regarding services. More

by bluejayway67 Verified Customer Verified Customer

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After visiting a handful of dealerships, I ended up back at Ferman MINI ! Everyone is so helpful and everything about the brand is fun and exciting. Dallas helped me find the perfect car in my ideal price r at Ferman MINI ! Everyone is so helpful and everything about the brand is fun and exciting. Dallas helped me find the perfect car in my ideal price range and I highly recommend asking him to help you find yours too. More

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Outstanding service that is always professional and quick. I have been a Ferman Mini customer for many years and will continue to be. quick. I have been a Ferman Mini customer for many years and will continue to be. More

by uno2005 Verified Customer Verified Customer

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I’m always happy with your service. I drive like an hour from my home to your car dealer only because I always get the best service there and I thank you for that so I don’t mind my lon I drive like an hour from my home to your car dealer only because I always get the best service there and I thank you for that so I don’t mind my long drive because of that.👍 More

by elizabrth.rivera Verified Customer Verified Customer

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I'll start off by saying everyone I interacted with was really great! We were very impressed with the customer service when we came to view the Mini. My brother ended up going next door that day to put his really great! We were very impressed with the customer service when we came to view the Mini. My brother ended up going next door that day to put his i4 order in. There were some issues though... 1. The process of purchasing the car felt delayed. We were sitting around for awhile during the process and felt a little rushed signing contracts right before closing even though we arrived hours before. 2. We brought a car for trade in and were happy to get a fair price. But the car was not put in park and ended up rolling into another car on the lot. Thankfully we turned the car over to Ferman prior to the accident and it did not affect the value of our trade. 3. Within 2 weeks of purchasing the car that was in "excellent" condition, the clutch went out and it became undrivable. Then the following day, the glass came unglued from the soft top. We were originally quoted over 10k for the repairs. Thankfully the dealership offered to help with the repair costs for the clutch, but not for the soft top since it was the original and almost 10 years old. The clutch repair was completed promptly and well done. I immediately noticed a difference in the stiffness of the clutch compared to the day I bought it. I was told that the internal inspection did not find anything wrong with the clutch, but looking back I feel like there were enough signs that the clutch was going bad that it should have been inspected further before listing it for sale on the lot. Unfortunately, we were not able to test drive the car before purchase because it was still in service. Had I done so, I would have questioned the clutch longevity prior to purchase. No one expects to drop thousands in repairs on a car right after driving it off the lot. The car is now in another shop to have the glass on the soft top glued back on since I'm not about to spend $5,000 on a new convertible top. If I ever recommend Ferman pre-owned to a friend, I'll be sure to pass along my positive experiences but warn also that they should have an independent inspection done prior to purchasing a car. Otherwise, I enjoyed the experience and look forward to driving the car once all the repairs are completed. More

by Jordan Verified Customer Verified Customer

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I received professional service from all the staff I had interactions with. I appreciated the loaner and look forward to returning for my next service. Courtney at the check in service desk was extremely c interactions with. I appreciated the loaner and look forward to returning for my next service. Courtney at the check in service desk was extremely courteous. If I ever am in the market for purchasing a new Mini, I will choose Ryan to work with. Leon was also very helpful. More

by thileman Verified Customer Verified Customer

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