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Matthew Reid
Refer Me
75 Reviews
75 Reviews of Matthew Reid
August 19, 2018
Fast and courteous Service was fast, friendly staff, comfortable area for waiting. They also provide snacks and drinks. If you have kids theres a tv playing PBS kids and Service was fast, friendly staff, comfortable area for waiting. They also provide snacks and drinks. If you have kids theres a tv playing PBS kids and a small free arcade room for time to fly by. More
by atrevino.md
Verified Customer
Helpful 
August 01, 2018
Excellent Matthew did thorough work with getting my upholstery on my passenger seat ordered and replaced propmtly. i was previously told by a different staff me Matthew did thorough work with getting my upholstery on my passenger seat ordered and replaced propmtly. i was previously told by a different staff member last November 2017 and I was told to come back once the upholstery has been ordered and received. I ended up coming back last February 2018 and was told by the same personnel to come back once the item was received. I have not heard from him since. But once I spoke with Matt, the order was placed and my upholstery was installed in two days time. Matt is an asset to your company. Eduardo De Castro More
by PURDINESS402
July 31, 2018
Service visit Service completed on time. I used the online service page, and was pleased with ease of use. Waiting area was clean, and snacks were appreciated. Service completed on time. I used the online service page, and was pleased with ease of use. Waiting area was clean, and snacks were appreciated. More
by one-t
Other Employees Tagged: Dean Hovis, Joe Haner, Rafael Romero, Danny Gingerich, Terry Pruett, Paula Ortiz, Dominique Warrick, Clay Stottlemyre, Randy Oliver
July 31, 2018
Disappointed.. Brought car to have a multi-point check, was charged $60 for them to tell me my radio was broken and would cost $1200 to replace, something I already Brought car to have a multi-point check, was charged $60 for them to tell me my radio was broken and would cost $1200 to replace, something I already knew from a 1 minute google search, they did not check the condition of my brakes even though that item should have been part of the multi point check and they did not wash my vehicle when that is supposed to be a free courteousy service. Total time I was at the dealership amounted to almost 2 hours, I could have spent 15 minutes at a quick lube place for the same service, I will not be taking my vehicle back and will advise all I know not to go there, and given the age of my vehicle (not very old) I will buy a Honda next time, so as not to have a $1200 repair bill. More
by susan.janelle
July 26, 2018
Worst service They took more than 1:45 mins just for changing oil. They even did not fill my windshield fluid and I ran out while on highway. Very disappointing.... They took more than 1:45 mins just for changing oil. They even did not fill my windshield fluid and I ran out while on highway. Very disappointing..... More
by AJAYMF
Other Employees Tagged: Greg Botham, Randy Oliver
July 25, 2018
Service Excellent service and friendly staff. I wad pleased with every aspect of my visit. Thanks very much to all involved. I appreciate your professionalism Excellent service and friendly staff. I wad pleased with every aspect of my visit. Thanks very much to all involved. I appreciate your professionalism and attitude. More
by mcgrathma
Other Employees Tagged: Terry Pruett, Clay Stottlemyre, Randy Oliver
July 25, 2018
tires Rotated I went in to the service center to have my tires rotated as part of Toyota’s new car services. I had an appointment and waited for an hour and a half I went in to the service center to have my tires rotated as part of Toyota’s new car services. I had an appointment and waited for an hour and a half. That seems like an unusually long time for a tire rotation. Did I mention I did not buy my car there? The service person was courteous and helpful. I had no problem with that. The time factor was my problem. More
by SILVEY46
July 18, 2018
Wonderful advisor My advisor, Matthew, is always a delight to work with. He is not only knowledgeable, understanding, and patient, he is polite and strives to make my v My advisor, Matthew, is always a delight to work with. He is not only knowledgeable, understanding, and patient, he is polite and strives to make my vehicle's service a stress-free experience. He answers any and all questions with great ease and detail. I will continue to complete all of my vehicle service with him! More
by Mglemur
July 17, 2018
Survey Although Paula Ortiz wasn’t my service rep for this visit, I would recommend the person I had take lessons from her in how to smile and appear happy t Although Paula Ortiz wasn’t my service rep for this visit, I would recommend the person I had take lessons from her in how to smile and appear happy to have customers come in More
by TKWEST
Other Employees Tagged: Paula Ortiz , Ryan Lee
July 16, 2018
Off-putting and Rude Upon arrival, I was treated like I was a burden to the staff. When the service rep asked about the problems my vehicle was having he was extremely con Upon arrival, I was treated like I was a burden to the staff. When the service rep asked about the problems my vehicle was having he was extremely condescending. He shoved the $50 diagnostic fee at me with no explanation. Matt did get better when I returned to get my car though. He walked me through what the service mechanic did to fix the problem and offered some follow-up advice. However, his initial greeting definitely soured the entire experience and made me feel uneasy with the overall service I was going to receive. More
by LES2P8
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