Matthew Reid | Page 3

We were sold a bad car had to return it got another one cost us both our cars plus 20k. And that cars engine light came on took 3 weeks to fix they did balance tires and actually notched rims for spaces. R cost us both our cars plus 20k. And that cars engine light came on took 3 weeks to fix they did balance tires and actually notched rims for spaces. Ripped off More

by helanzkidz Verified Customer Verified Customer

Report | Print

Worst experience ever. Sold me a truck with a bad transmission then tried to xxxxxxxx me multiple times about it being fine when it left the dealership. Either they are ful Sold me a truck with a bad transmission then tried to xxxxxxxx me multiple times about it being fine when it left the dealership. Either they are full of xxxx or completely xxxxxxxx and have no business working in the auto industry. More

by MBOYNTON9814 Verified Customer Verified Customer

Report | Print

It was a great experience. Everyone was super kind and helpful. I will recommend to anyone looking for a new car! Everyone was super kind and helpful. I will recommend to anyone looking for a new car! More

by Estefania Yanez Verified Customer Verified Customer

Report | Print

I bought from a dealer because i thought thst would assure getting a car that Ididnt medically have to dump money into for repairs. I ended up buying a 2nd $200key be uase only 1 was included. Also, I assure getting a car that Ididnt medically have to dump money into for repairs. I ended up buying a 2nd $200key be uase only 1 was included. Also, I couldnr drive the car for over 7 days after I got it bc there was no temp tag delivered with it. The car needed a front end alignment when I finally drove it...another $300. I still don't have the plates and tags 6 weeks after the purchase. More

by jendreams63 Verified Customer Verified Customer

Report | Print

I had really good experience with service department at VW of Salem, fast and professional service. VW of Salem, fast and professional service. More

by ZOLOTAROVDMYTRO1237 Verified Customer Verified Customer

Report | Print

Bought a car that was previously owned by a dealership employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway in less then 500 miles since purchase. The battery had been replaced while in possession of the dealership, and they have evidence of ordering, and receiving a battery for it but no record of installing it. The battery failed within 1 month of purchase which according to manufacturer occurred due to their failure to follow procedure during installation and they have been a nightmare to contact about service records or anything they're willing to do to help me since my $19,000 purchase has already broken down 2 times in less then 1 month since purchase, and both things were repairs that happened during their possession of the vehicle. Very shady experience. I have been in the automotive repair industry for 10+ years and would never avoid standing behind the things I sell like this. More

by ALEX Verified Customer Verified Customer

Report | Print

Excellent experience at VW of Salem. Staff was courteous helpful and very professional. Never felt pressured or rushed. Got paperwork done quickly and everything was as hoped! Staff was courteous helpful and very professional. Never felt pressured or rushed. Got paperwork done quickly and everything was as hoped! More

by JASONASPLUND Verified Customer Verified Customer

Report | Print

Amazing experience, fit my needs and budget perfectly! !! Helped me set up my VW hub app which is Ahh Mazing!! !! Helped me set up my VW hub app which is Ahh Mazing!! More

by TONNERSC4 Verified Customer Verified Customer

Report | Print

Enjoy visiting this work space. People are friendly and the waiting area is very nice and comfortable. People are friendly and the waiting area is very nice and comfortable. More

by RACHELAREID Verified Customer Verified Customer

Report | Print

Unfortunately I chose to go here and regret it and they put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad: put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad: and obviously tried to cover it all up with 8ounces of weights on one wheel. I immediately called Volkswagen to get this fixed. They called said the tires were just rotated and it’s fine come grab it. I did pick it up because they said it was safe. Immediately no it wasnt safe the shake got even worse. Now we’re 2 weeks in and they are trying to go backwards .. fixing shocks, new wheel, and I didn’t mention they pushed out my sensors on the back had to replace those. Now I have a loaner for who knows how long and I had a EV, meaning now I have to pay for gas at 14mpg from the loaner. Then coming out to dealership 3 times now is frustrating. Money and time needs to be compensated. And I don’t get to enjoy my new car. After I get my car back I won’t be coming back. More

by LAYllA_RYLIEE2013 Verified Customer Verified Customer

Report | Print