Matthew Reid
Matthew Reid at Volkswagen of Salem

Matthew Reid | Page 8

Merchandising Manager

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.2
84 Reviews
4.2

84 Reviews

Write a Review

84 Reviews of Matthew Reid

January 15, 2024

Dealership Rating
Employee Rating

They were helpful , explained everything, good attention to detail. It took a very long time. They never got back to us about the charging cable for our vehicle, which was disappointing. More

by XEAGAR
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

Jan 15, 2024

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. Matthew and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 29, 2023

Dealership Rating
Employee Rating

Straight to the point. Process could have been faster. We sat at a desk waiting for 2.5hours More

by DRMOTT1231
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

Dec 30, 2023

Volkswagen of Salem responded

We're sorry that you didn't have a 5-star visit and apologize for the delay. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 19, 2023

Dealership Rating
Employee Rating

Tayler was great. Everyone was friendly. I do believe I was lied to or mislead twice during the process. More

by RUSH_JASON
Recommend Dealer
No

Other Employees Tagged: Matthew Reid

Dec 22, 2023

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Jason, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 08, 2023

Dealership Rating
Employee Rating

Went well. Only hiccup was the computer going down in the middle of signing papers, but love the car and got the deal I wanted More

by STEPHANPRICE
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

Dec 10, 2023

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, Stephan, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 08, 2023

Dealership Rating
Employee Rating

I had an issue with something and he went above and beyond to help me solve it as well as his teamates. Showed excellent customer service and high level of care. Thank you everyone at VW. More

by NATASHAEMERY.OREGONSTATE
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

Dec 10, 2023

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 23, 2023

Dealership Rating
Employee Rating

Several thing wrong. Drivers sun shade doesn't fold up completely. Rear hatch will not open with dash button. Probably more little things yet to be determined. More

by OREGONMAIL
Recommend Dealer
Yes
Nov 24, 2023

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 08, 2023

Dealership Rating
Employee Rating

They bent over backwards to help me get the deal I needed. They were kind, helpful, and patient with my needs! More

by LJPETE1956
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell , Samuel Pearcey

Nov 08, 2023

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 31, 2023

Dealership Rating
Employee Rating

Way better then capital dealer group. Fast easy. No fuss experience. Would some back again. Definitely going to recommend to my friends and family More

by JOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2023

Volkswagen of Salem responded

Joe, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 23, 2023

Dealership Rating
Employee Rating

Excellent service ,prompt , friendly, knowledgeable, they explained each step of the repair process in clear detail. There were no surprises I knew exactly what to expect, because they informed me every step More

by CAPSTUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 16, 2023

Dealership Rating
Employee Rating

My car salesman Brendon is a friend of mine and he really did a great job of helping me find exactly what I needed for a new car. Even if I didn’t already know Brendon outside of the dealership, I would have More

by ZACH051993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Hunsaker, Jesse Reck , Brendon Braff

Sep 20, 2023

Volkswagen of Salem responded

Thank you for leaving us this great review, Zach! I am very happy to hear that Brendon could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chris Keown | General Sales Manager

...
8

Dealership Inventory (288 Vehicles)

new 2026 Volkswagen Taos car, priced at $34,510
2026 Volkswagen Taos
new
Blue exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas car, priced at $57,654
2026 Volkswagen Atlas
new
deep black pearl exterior
Automatic
All-wheel Drive
used 2018 Mazda CX-5 car, priced at $20,240
2018 Mazda CX-5
used
Snowflake White Pearl Mica exterior
Automatic
All-wheel Drive
used 2020 BMW X5 car, priced at $25,227
2020 BMW X5
used
Arctic Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Volkswagen ID.4 car, priced at $50,904
2026 Volkswagen ID.4
new
Silver Mist Metallic exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas car, priced at $58,804
2026 Volkswagen Atlas
new
White exterior
Automatic
All-wheel Drive