They were helpful , explained everything, good attention
to detail. It took a very long time. They never got back to us about the charging cable for our vehicle, which was disappointing.
to detail. It took a very long time. They never got back to us about the charging cable for our vehicle, which was disappointing.
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by XEAGAR
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Jan 15, 2024 -
Volkswagen of Salem responded
Thank you for taking the time to share your feedback with us. Matthew and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Straight to the point.
Process could have been faster. We sat at a desk waiting for 2.5hours
Process could have been faster. We sat at a desk waiting for 2.5hours
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by DRMOTT1231
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Dec 30, 2023 -
Volkswagen of Salem responded
We're sorry that you didn't have a 5-star visit and apologize for the delay. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Tayler was great.
Everyone was friendly. I do believe I was lied to or mislead twice during the process.
Everyone was friendly. I do believe I was lied to or mislead twice during the process.
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by RUSH_JASON
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Dec 22, 2023 -
Volkswagen of Salem responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Jason, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Went well.
Only hiccup was the computer going down in the middle of signing papers, but love the car and got the deal I wanted
Only hiccup was the computer going down in the middle of signing papers, but love the car and got the deal I wanted
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by STEPHANPRICE
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Dec 10, 2023 -
Volkswagen of Salem responded
Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, Stephan, and we hope to see you again!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I had an issue with something and he went above and
beyond to help me solve it as well as his teamates. Showed excellent customer service and high level of care. Thank you everyone at VW.
beyond to help me solve it as well as his teamates. Showed excellent customer service and high level of care. Thank you everyone at VW.
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by NATASHAEMERY.OREGONSTATE
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Dec 10, 2023 -
Volkswagen of Salem responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Several thing wrong.
Drivers sun shade doesn't fold up completely.
Rear hatch will not open with dash button.
Probably more little things yet to be determined.
Drivers sun shade doesn't fold up completely.
Rear hatch will not open with dash button.
Probably more little things yet to be determined.
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by OREGONMAIL
Verified Customer
Verified Customer
Nov 24, 2023 -
Volkswagen of Salem responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
They bent over backwards to help me get the deal I
needed. They were kind, helpful, and patient with my needs!
needed. They were kind, helpful, and patient with my needs!
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by LJPETE1956
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2023 -
Volkswagen of Salem responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Way better then capital dealer group.
Fast easy. No fuss experience. Would some back again. Definitely going to recommend to my friends and family
Fast easy. No fuss experience. Would some back again. Definitely going to recommend to my friends and family
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by JOE
Verified Customer
Verified Customer
Service Price Transparency
Nov 02, 2023 -
Volkswagen of Salem responded
Joe, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Excellent service ,prompt , friendly, knowledgeable, they
explained each step of the repair process in clear detail. There were no surprises I knew exactly what to expect, because they informed me every step
explained each step of the repair process in clear detail. There were no surprises I knew exactly what to expect, because they informed me every step of the way. They returned my calls. They answered all my questions and concerns. They were awesome and I was completely satisfied with the work that they performed. This was one of the best experiences I’ve had with any dealership. They were very professional
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by CAPSTUN
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2023 -
Volkswagen of Salem responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
My car salesman Brendon is a friend of mine and he really
did a great job of helping me find exactly what I needed for a new car. Even if I didn’t already know Brendon outside of the dealership, I would have
did a great job of helping me find exactly what I needed for a new car. Even if I didn’t already know Brendon outside of the dealership, I would have thought he was very friendly and helpful. Rather than push me into getting the car he just worked with me until we found a manageable way for me to go home with a new car. He was great and the rest of the team was great too!
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by ZACH051993
Verified Customer
Verified Customer
Service Price Transparency
Sep 20, 2023 -
Volkswagen of Salem responded
Thank you for leaving us this great review, Zach! I am very happy to hear that Brendon could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely,
Chris Keown | General Sales Manager