Matthew Silva | Page 2

Why y’all make this so difficult? !! allow me to say what I need to say and submitted. What’s with the password foolishness? Stop it!! this is my third time trying to fill this out. Le !! allow me to say what I need to say and submitted. What’s with the password foolishness? Stop it!! this is my third time trying to fill this out. Lexus dealership was absolutely wonderful. More

by Julie Harris Verified Customer Verified Customer

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Service was excellent,Lev was great and Matthew Silva was amazing and cheerful. I had a good experience. amazing and cheerful. I had a good experience. More

by jumelyl Verified Customer Verified Customer

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Came in for a scheduled service and left with a new car :-) Ari made the process really easy going without spending my whole day at the dealership. :-) Ari made the process really easy going without spending my whole day at the dealership. More

by tawanahosey Verified Customer Verified Customer

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Amazing customer service from beginning to end, makes you feel like family, very professional. I would not like to change where I service my car. One constructive comment, Loaner cars should not need for g feel like family, very professional. I would not like to change where I service my car. One constructive comment, Loaner cars should not need for gas to be be replaced. It’s petty. More

by smithccj Verified Customer Verified Customer

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The people that we dealt with all seem to be very knowledgeable and very willing to help also very nice..berk erguc the sales person went out of his way to make sure that we were pleased with the car knowledgeable and very willing to help also very nice..berk erguc the sales person went out of his way to make sure that we were pleased with the car. I would recommend Lexus of north Miami to all my friend's. .berk erguc and Mathew Silva make a good team and made the purchase smooth! More

by jessebrowning64 Verified Customer Verified Customer

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highly recommend Lexus of North Miami! From the moment I walked in, the attention and customer service were exceptional. Rudy and Matthew are the best very friendly They listen a made the From the moment I walked in, the attention and customer service were exceptional. Rudy and Matthew are the best very friendly They listen a made the deal happen!!!! Thank you guys for the coffee and for my new TX350 love my car...... More

by maritza1385 Verified Customer Verified Customer

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Jaker SotIo and The Lexus Dealer ship finance department is always professional and helpful to my cars needs is always professional and helpful to my cars needs More

by annette.mosely58 Verified Customer Verified Customer

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Today was more than just picking up a new car… it was the end of a very long journey and a reminder to never give up. ❤️🚘 After almost a year of being without a car following my accident, dealing with se end of a very long journey and a reminder to never give up. ❤️🚘 After almost a year of being without a car following my accident, dealing with setbacks, challenges, and moments where I honestly wondered when my turn would come… today, I finally drove away in my new BMW. But what made today even more special was the incredible team that helped make this happen. A very special thank you to Matthew in Finance and Jaumara in Sales. From the very beginning, they believed this deal could happen when I honestly was ready to walk away and thought there was no chance. They stayed patient, kept working every angle possible, never gave up on me, and remained determined to find a way. In a world where so many people simply do their job, it means everything when you come across people who genuinely care and are willing to go the extra mile for someone they just met. Today was proof that persistence pays off… and sometimes you just need the right people in your corner. I am beyond grateful, incredibly happy, and so thankful for this new beginning. Never give up… because what feels impossible today can become reality tomorrow. ✨ #Grateful #NewBeginnings #BMWFamily #Blessed #PersistencePaysOff #ThankYou More

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This is no doubt the dealership from xxxx! We agreed to purchase a 2026 Lexus rz350e. We were to pick it up (over one week after signing and almost one month after making deposit). Upon arriva We agreed to purchase a 2026 Lexus rz350e. We were to pick it up (over one week after signing and almost one month after making deposit). Upon arrival at the dealership (after flying cross country)-the salesman placed our bags in the car-set up the app for us and then told us to see Todd in finance. That is when things became sketchy. Todd claimed that my wife had not fully executed the contract (lIE-we have the email from the doc sign showing it was fully executed). He said that the rebate had been reduced and the financing period shortened. Roman (sales manager) attempted to rejigger the deal so that we would proceed. While we were under duress (suitcases, no car ,hundreds of miles from home-we reluctantly agreed. With Matt now doing the paperwork,we continued ( in our third hour at the store)-he requested to see Roman. When he came back he showed us that the rebate (for sales) had not changed and most of the problems had been caused either my Todd’s incompetence (or dishonesty). The contract was revised again and after three and one half hours we were free to leave. We received virtually no instruction on how to use this electric car. Charging,cruise control, wipers lights-nothing). The experience in dealing with Angel and particularly Sean Kamal.GM has been particularly unpleasant. Sean Kamal suggested that we take $500 compensation-then tried to coerce me to revise my review-to receive the check-or he would “rip up the check”. I never had agreed to do anything for the compensation- but had it been pleasantly provided-I would have revised the review to reflect that. CAVEAT EMPTOR- if you feel the urge to buy a Lexus-do your shopping-skip Lexus of North Miami-if you are looking for a trustworthy dealership. We have the receipts and will be pursuing all of our rights. More

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Explained everything in great detail. Very professional and always answered my questions in a timely manner. I traveled 230 miles to pick up my beautiful Nori green Pearl 550GX and saved Very professional and always answered my questions in a timely manner. I traveled 230 miles to pick up my beautiful Nori green Pearl 550GX and saved $24,000!! It was well worth the drive!! Keep up the great work! More

by athenakim2 Verified Customer Verified Customer

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