Matthew Stein
Matthew Stein at Penske Buick GMC Of Cerritos
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Matthew Stein | Page 8

General Sales Manager

Penske Buick GMC Of Cerritos

18400 Studebaker Rd
Cerritos, CA 90703

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4.5
98 Reviews
4.5

98 Reviews

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98 Reviews of Matthew Stein

August 31, 2023

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Employee Rating

Jose Solis is the best! The main reason I always go back and Michael was awesome too! This is my 4th GMC and I never have the hassle headache, Jose knows my style and does a More

by BRIMARIEYBARRA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Solis , German Rodriguez

Sep 01, 2023

Penske Buick GMC Of Cerritos responded

Thank you for your fantastic review of Penske Buick GMC of Cerritos. We are so glad that you continue to have great experiences with our Sales Team and we congratulate you on your purchase. Take care!

August 20, 2023

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Probably need additional finance person and add flavored coffee machine much like other Gmc locations More

by MZACKOS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hoss. 4 star

Aug 22, 2023

Penske Buick GMC Of Cerritos responded

We appreciate you taking the time to leave us a five-star review and feedback. You can always count on Penske Buick GMC of Cerritos for your automotive needs. If you ever need future assistance, we are more than happy to help.

August 20, 2023

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The sales crew led by Javier Garcia excellent Josue Floor Manager - Poor he is the reason why I don’t have possession of my vehicle, I was pre-approved by Navy Credit Union and didn’t let the go…becaus More

by RENTERIA27JJ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia, Josue Moreno, Cristina Morales , Julio Gaytán and Jake

Aug 23, 2023

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and am pleased to read you had an excellent experience with our Sales Team. I would, however, like the opportunity to discuss your interactions with our Floor Manager regarding financing for the vehicle you were interested in purchasing. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

Aug 23, 2023

RENTERIA27JJ responded

At the time of the sale, I had in my possession an pre-approved draft from the Navy Credit Union, since I didn’t not want nor did I saw the need for Mr Josue Moreno to process a loan request, since, I was pre approved. I purchased this year An Acura MDX using the same process and I immediately had possession of the MDX. Mr Moreno stated and I quote, “I guess, we would keep the vehicle, until it is funded, which normally takes about ten days…!!!” I was very much surprised at his nonchalant attitude. Oh, and by the way they were very insisting that, I should take the car for drive around to finalized the sale, I was later informed that that was a way of insuring that sales was complete also known as “California Delivery”…Well, as of today 8/23 and the sale was completed on 8/19, it has been 4 days since, the sale was final…on - 08/23-I was given conflicting statements by Mr Javier Garcia that the money had not clear…I left messages with Daniel Acevedo and he has not responded…I called the Navy Credit Union and they have advised me that the draft has been funded…you tell me what’s next??? I feel that responsiveness and the sense of fair play is not strong suite for Mr Moreno…he needs to be more cognizant and perform due diligence in the performance of his job…

August 15, 2023

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Alex and his team made the whole truck process very easy! I would recommend Penske to anyone looking to purchase a vehicle! Love my new truck! More

by Khannon
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Alejandro Morales, Josue Moreno

Aug 16, 2023

Penske Buick GMC Of Cerritos responded

Congratulations on your new truck and our Sales Team is so proud to have made your process very easy. Thank you for choosing Penske Buick GMC of Cerritos and your kind recommendation is greatly appreciated, Khannon. We are so pleased you love your new purchase and we happily invite you to come back and see us again.

August 13, 2023

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Clarissa Vargas really delivered what my husband asked for 2024 GMC Sierra 2500 ; 4 months ago we had purchased a 2023 GMC Sierra so you can say we are returning customers thanks Matthew Stein for making More

by LOGONZAL07
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia, Clarissa Vargas

Aug 14, 2023

Penske Buick GMC Of Cerritos responded

Hello, congratulations on your 2024 GMC Sierra 2500! We're happy to read that our Sales Team delivered your needs two times. It is great to know that you're happy with the way we do business here at Penske Buick GMC of Cerritos. We look forward to working with you again in the future.

August 12, 2023

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Anthony was extremely helpful in the purchase of our vehicle. We also want to thank Manager Matthew. The customer care that we were given Was excellent, Thank you all. More

by romot4547
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 12, 2023

Penske Buick GMC Of Cerritos responded

Congratulations on the purchase of your new vehicle and thank you for your 5-star review. We are ecstatic to know you had such a helpful experience with excellent care provided by our Sales Team. Thank you so much for being one of our valued guests, and we look forward to your next visit at Penske Buick GMC of Cerritos.

August 08, 2023

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Received excellent service from Albert Valencia in the service department. I will definitely comeback. Thank you! More

by CTORRES18
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cristina Morales

Aug 08, 2023

Penske Buick GMC Of Cerritos responded

We are glad you enjoyed great customer service working with our Service Team at Penske Buick GMC of Cerritos. Thank you for your excellent review and for trusting us with your automotive needs. We look forward to working with you again in the future.

July 27, 2023

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I think this is the Best Buy experience I’ve ever had ever there. It was no surprises at all. I was waiting for it and nothing happened. It was incredibly transparent. I will recommend everybody to this More

by jnuce1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Camille Soto

Jul 28, 2023

Penske Buick GMC Of Cerritos responded

We are happy to learn that you had a satisfactory experience. Our Sales Team of professionals always aims to provide the best car-buying experience we can offer to our customers. Thank you so much for providing your feedback. We appreciate your business at Penske Buick GMC of Cerritos.

July 22, 2023

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The Penske team, from reception to sales, to sales management, to even the gentleman that brought the vehicle around after being cleaned up after purchase were ALL friendly and knowledgeable. Thank yo More

by steve@united-paving.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar , Walter in Finance was great!

Jul 23, 2023

Penske Buick GMC Of Cerritos responded

Hi Steve, thank you so much for your kind review. We are so glad that you had such a pleasant experience with our staff at Penske Buick GMC of Cerritos and we hope to work with you again someday! Take care.

July 18, 2023

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My service advisor Stephanie Villegas at Penske Cerritos walked me through a tough time I needed an engine replacement she was very nice and helpful and knowledgeable and made the process as least painful a More

by MICHAELNEWMANJ316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Villegas and the manager

Aug 15, 2023

Penske Buick GMC Of Cerritos responded

Reviews like yours absolutely make our day here at Penske Buick GMC of Cerritos, Michael. Our Service Team works tirelessly to provide the most helpful, knowledgeable, and smooth experience for each guest and we are delighted to know that is exactly what you received while replacing your engine. Thank you so much for being one of our valued guests, and do not hesitate to reach out to us if we can be of any further assistance.

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