Matthew Zajac
Matthew Zajac at Scott Clark Toyota

Matthew Zajac | Page 7

Service Manager

Scott Clark Toyota

13052 E Marie Garris Rd.
Matthews, NC 28105

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4.6
97 Reviews
4.6

97 Reviews

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97 Reviews of Matthew Zajac

July 25, 2019

Dealership Rating
Employee Rating

6 month check and warranty advice. I always make my service appointment with Matt Sayjak. He is always helpful, professional, friendly, knowledgeable. I depend on his advice. I highly r More

by Faylinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kannon Baker , Phillip Stroup

June 29, 2019

Dealership Rating

Friendly Service I have received very friendly and good service each time I have taken my Toyota Tacoma in for the recommended service. They have a nice customer servi More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 28, 2019

Dealership Rating

Service Always treated well. I went to the school be in Huntersville because I live close but was treat so badly that I now come to you. More

by Debbie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 29, 2019

Dealership Rating
Employee Rating

They refuse to cover shattered driver side window Recallr Their explanation is not plausible. They said they " don't know the cause" while simultaneously limit their rationale to a wrong bolt argument, when t More

by autoperson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 03, 2019

Scott Clark Toyota responded

Ralph, thank you for taking the time to write your review. However, it’s imperative that we offer clarification on several key items. First, the recall on your 16-year-old, 2003 Corolla was performed over 8 years ago. Furthermore, in the ensuing 8 years and 136,934 miles since the recall was completed, you have performed ZERO services with us on that vehicle and we have received no complaints by you regarding the recall that was completed. Lastly, when you just recently brought it in for us to inspect, we noted that parts affected by the recall were properly bolted and torqued to manufacturer specs. As you will no doubt remember, we took the time to take the door panel off to show you the bolts firsthand. Now you want us to pay for a broken window on a Corolla that is nearly two decades old, that has 241,676 miles on it, indeed, a Corolla that we have not seen for nearly a decade. Sadly, we will not be able to provide assistance. Ultimately, we feel strongly that there are hundreds of more probable causes for this broken window other than a minor recall that was successfully completed almost a decade ago. Worth mentioning that we have taken great care of you in the past on the only other occasion we had to work with you. On your Tacoma recall in 2017, we special ordered the required parts, and you never returned for the work.

May 06, 2019

Dealership Rating
Employee Rating

I am not happy with Recent service performed. On May 2 I took my vehicle in for service which was required at 40,000 miles . I arrive on time they took my vehicle into the back and stated that p More

by Tcap17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brandon Beck, Billy Carroll, Mike McClaskey, Craig Rose

Jun 10, 2019

Scott Clark Toyota responded

Tcap17, Thank you for taking the time to write your review! I am sorry to hear about this issue that you had on your visit. I would like to try and help you with this situation if you have a chance to message me back on here so that I may find out the name the vehicle is under. Thank you, Stuart Phelps Director of Brand Development Scott Clark Auto Group

April 24, 2019

Dealership Rating
Employee Rating

Need of a battery Went to start my 2012 Tacoma & head to work. Unfortunately my battery was dead. Got a quick jump & drove straight to Scott Clark Toyota. They took More

by Dane2757@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Crystal Kush

April 22, 2019

Dealership Rating
Employee Rating

Great Service Always great service at Scott Clark. In and out quickly . The dealership is always clean and the advisers are very knowledgeable in all areas. We hav More

by Allison A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 16, 2019

Dealership Rating
Employee Rating

Prompt, reliable, professional. Scheduled service was prompt, proficient, courteous, and professional. Dealership does its best to make customers comfortable -- there's always some More

by JoeM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 16, 2019

Dealership Rating
Employee Rating

Great service I’ve been here twice. First time for a routine maintenance and this time to get the recalls serviced for my truck. Was simple and easy. Almost took a More

by demos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Acree, David Blackburn , Greg Aldredge, Sam Barnes, Brandon Beck, Mike McClaskey, Houston Nolan, Wesley Rasmussen, Steve Vadala

April 05, 2019

Dealership Rating
Employee Rating

Nancy They were very helpful from start to finish. I bought my minivan here in 2013 and have it serviced all the time. They are great! More

by Nan2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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