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Mauricio Alvarez
Mauricio Alvarez at Braman BMW Miami

Mauricio Alvarez

General Sales Manager

Braman BMW Miami

2060 Biscayne Blvd
Miami, FL 33137

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4.3
53 Reviews
4.3

53 Reviews

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53 Reviews of Mauricio Alvarez

August 15, 2025

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Employee Rating

Service was very good. Customer service was excellent. I was very pleased and satisfied. Thank you. More

by MARIOLUCASRUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez, Andres Sanchez, Carlos Hernandez, Jairo Ruiz , Alex Cruz, Service Dept. Excellent service.

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Aug 15, 2025

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

August 15, 2025

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Employee Rating

Excellent customer service It was a Pleasent experience will glady continiu with bmw Braman Thanks More

by PEGOLIN
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Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 15, 2025

Braman BMW Miami responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

August 07, 2025

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Always polite and review the client’s review of what they have concern about with their vehicles - great courteous staff at the waiting lounge the waiting lounge I have bought my car there and have used th More

by JOSHAUGHNESSY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez

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Aug 07, 2025

Braman BMW Miami responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

August 06, 2025

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Employee Rating

Daniel Piñero the salesman excelente as well as Vynibthe finanvist. But the rest of the way they treat returning customes was not as extected. Only them two deserves a 5 star . Salvador Pulvirenti More

by SALVADORPULVIRENTI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cleverton Da Silva, Jorge Velazco , Daniel Piñero Salesman

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Aug 10, 2025

Braman BMW Miami responded

Salvador, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

July 24, 2025

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Employee Rating

Nice, professional I feel always treat with respect professionalism and I been a customer for at least 14 years More

by MICHELLESMALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez, Andres Sanchez, Carlos Hernandez, Jairo Ruiz

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Jul 24, 2025

Braman BMW Miami responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

July 06, 2025

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Employee Rating

Team has been great, especially Holly and customer service. Downside is Car has not been able to be fixed. More

by FDCASA1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez

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Jul 06, 2025

Braman BMW Miami responded

Thank you for choosing Braman BMW Miami. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

July 05, 2025

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Employee Rating

Great professionalism, no pressure, and willing to listen to our needs. The closing process was smooth. More

by NREMUS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Diez

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Jul 05, 2025

Braman BMW Miami responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

July 03, 2025

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Employee Rating

Wonderful, fast service. They checked everything I requested and sent me quickly a full report.. we were helped by Barbara, she was kind and very helpful in answering our q More

by Mmcampos31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barbara Francisco

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Jul 03, 2025

Braman BMW Miami responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

July 01, 2025

Dealership Rating
Employee Rating

I have responded to this twice to email for mauricio alverez and supplied my email and phone as requested and was never contacted regarding my service complaint. More

by JOELRSPIEGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 06, 2025

Braman BMW Miami responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 30, 2025

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Employee Rating

Very fast and responsive service center. Will definitely come back and bring my vehicle agian More

by YASH.KHOSLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Velazco, Salvador Lopez, Andres Sanchez, Carlos Hernandez, Jairo Ruiz , Javier osona in sales was amazing

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Jun 30, 2025

Braman BMW Miami responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

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