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Mauricio Alvarez
Mauricio Alvarez at Braman BMW Miami

Mauricio Alvarez | Page 4

General Sales Manager

Braman BMW Miami

2060 Biscayne Blvd
Miami, FL 33137

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4.4
86 Reviews
4.4

86 Reviews

Write a Review

86 Reviews of Mauricio Alvarez

September 06, 2025

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Employee Rating

My experience was ok the loaner service was exceptional. My customer service was not helpful More

by FELICIAJACKSON377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez, Carlos Hernandez , Jairo Ruiz, Andres Sanchez

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Sep 06, 2025

Braman BMW Miami responded

We're sorry you didn't have a 5-star experience, Felicia, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 03, 2025

Dealership Rating
Employee Rating

Braman always takes care of me and my other needs first class service no long wait times dealing with Braman Just makes it easy and feel right. More

by JLSTONE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez , Ben Ferrer

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Sep 03, 2025

Braman BMW Miami responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Braman BMW Miami. We look forward to having you as one of our valued customers for many more years to come! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 02, 2025

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Employee Rating

Great reception, quality advice and always on time. The whole team gives the extra mile to satisfy clients More

by raschrils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Sayago, Salvador Lopez , Jairo Ruiz

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Sep 02, 2025

Braman BMW Miami responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Braman BMW Miami. We look forward to having you as one of our valued customers for many more years to come! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

August 25, 2025

Dealership Rating
Employee Rating

Always great service, scheduling, and work performed. Work is done on time and as promised. More

by mpl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vicioso

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Aug 25, 2025

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

August 15, 2025

Dealership Rating
Employee Rating

Excellent customer service It was a Pleasent experience will glady continiu with bmw Braman Thanks More

by PEGOLIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 15, 2025

Braman BMW Miami responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

August 15, 2025

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Employee Rating

Service was very good. Customer service was excellent. I was very pleased and satisfied. Thank you. More

by MARIOLUCASRUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez, Carlos Hernandez , Jairo Ruiz, Andres Sanchez, Alex Cruz, Service Dept. Excellent service.

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Aug 15, 2025

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

August 07, 2025

Dealership Rating
Employee Rating

Always polite and review the client’s review of what they have concern about with their vehicles - great courteous staff at the waiting lounge the waiting lounge I have bought my car there and have used th More

by JOSHAUGHNESSY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez

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Aug 07, 2025

Braman BMW Miami responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

August 06, 2025

Dealership Rating
Employee Rating

Daniel Piñero the salesman excelente as well as Vynibthe finanvist. But the rest of the way they treat returning customes was not as extected. Only them two deserves a 5 star . Salvador Pulvirenti More

by SALVADORPULVIRENTI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cleverton Da Silva, Jorge Velasco , Daniel Piñero Salesman

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Aug 10, 2025

Braman BMW Miami responded

Salvador, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

July 24, 2025

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Employee Rating

Nice, professional I feel always treat with respect professionalism and I been a customer for at least 14 years More

by MICHELLESMALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez, Carlos Hernandez , Jairo Ruiz, Andres Sanchez

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Jul 24, 2025

Braman BMW Miami responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

July 06, 2025

Dealership Rating
Employee Rating

Team has been great, especially Holly and customer service. Downside is Car has not been able to be fixed. More

by FDCASA1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez

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Jul 06, 2025

Braman BMW Miami responded

Thank you for choosing Braman BMW Miami. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

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