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Maxine .
Maxine . at Gullo Toyota of Conroe

Maxine . | Page 14

Service

Gullo Toyota of Conroe

500 I-45 S
Conroe, TX 77304

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4.6
234 Reviews
4.6

234 Reviews

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234 Reviews of Maxine .

April 02, 2026

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Employee Rating

The time of my wait was just an hour. Awesome. Staff was very courteous to explain all work covered. More

by LERROGRAD
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips, Andy Ritter

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Apr 02, 2026

Gullo Toyota of Conroe responded

Delighted to hear your wait time was only an hour and that our team explained every detail clearly. Thank you for bringing in your Toyota. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

April 01, 2026

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Employee Rating

Service is great I appreciate so much the benefits of having a Toyota and Gullo near me More

by SERNAMINA
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips

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Apr 01, 2026

Gullo Toyota of Conroe responded

Thank you for sharing your experience. We’re delighted the service for your Toyota Highlander met your expectations and that our convenient location is helpful. We look forward to your next visit. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 29, 2026

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Gullo Toyota super awesome my service advisor the best friendly staff and all employees I will totally continue to come here. More

by Rick
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips

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Mar 30, 2026

Gullo Toyota of Conroe responded

Appreciate your positive feedback about our team at Gullo Toyota of Conroe. We look forward to assisting you again. Thank you for choosing us.

March 29, 2026

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First time here called got a 8:40 am appointment got there app 8:15 didn’t get out of there till 12:45 ridiculous for an oil change just moved here from out of state Have two Toyota’s don’t know if More

by jane6235
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shane Phillips

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March 28, 2026

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Diego Mireles exceeded my expectations. I thought I was going to be there longer than I actually had to… Thank you to Ms. Matamoros for expediting my side view mirror assembly replacement More

by GABRIELLEBEBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips , Diego Mirieles

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Mar 28, 2026

Gullo Toyota of Conroe responded

We’re glad to know your Toyota RAV4’s side mirror replacement was handled more quickly than you expected. Thank you for acknowledging our team’s efforts to expedite your service. Don’t hesitate to reach out for any future needs with your RAV4. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 28, 2026

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Employee Rating

Gullo Toyota has fantastic customer service and had my service done very quickly. They always go the extra mile and had my truck ready early! More

by MAS1210
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips , Scott Kleist

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Mar 28, 2026

Gullo Toyota of Conroe responded

Thank you for sharing your experience with our team’s attentive service on your Toyota Tundra Hybrid. We’re glad we could complete your service quickly and have your truck ready early, and we appreciate your five-star rating. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 27, 2026

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Very friendly. I did not have an appointment but they got me right in. I like the fact they show with pictures the items that need to be completed. More

by BILL@DCTPIZZA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips

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Mar 27, 2026

Gullo Toyota of Conroe responded

Thank you for highlighting how we could fit your Tundra in promptly and for recognizing our team’s friendliness. We’re pleased that the photo updates made the service process clear for you. We look forward to welcoming you back for your next visit. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 25, 2026

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Employee Rating

They don’t seem to care about customer. I found Nathan who made me feel better about dealership but he left the company More

by WCDAVIS4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shane Phillips, Paula Box

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March 22, 2026

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Employee Rating

They were amazing and took care of me and were really attentive and kind and took care of me fast More

by lizardokar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane Phillips, Andy Ritter, Paula Box

Print
Mar 22, 2026

Gullo Toyota of Conroe responded

We appreciate you trusting us with your Toyota Corolla service and leaving a five-star review. It’s great that our team delivered attentive and prompt care. We hope to assist you again soon. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 21, 2026

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Employee Rating

Was over charged for my service . Took 4 phone calls before I was called back to get my 56 dollar over charge credited to my account . Along with a 2 hr wait to hv oil change and tire More

by TJKRAHMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shane Phillips , Joel Borbor

Print
Mar 24, 2026

Gullo Toyota of Conroe responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.netHello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about your experience with our Service Department regarding the customer care and communication you encountered, our pricing, and the wait time that was involved. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318

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