Megan Barham | Page 17

Worst experience of my life. The service techs that are Hyundai certified in my opinion should not be working on vehicles. They had my car for over 2 months for a recall on the s The service techs that are Hyundai certified in my opinion should not be working on vehicles. They had my car for over 2 months for a recall on the security system and to do a diagnosis on why it was an engine recall. They said 49.99 to diagnose it at first. Then after I left they said it was going to be $179. After 2 months they said they could not get my car started but they told me it needed almost $13,000 worth of work including a fuel pump so I asked them if they check the gas gauge they said yes. They said they filled the tank up the service manager Megan actually told me that on the phone. So I told them I'd be out there to check myself why they couldn't start it. What are the items they had said that they needed to replace was a fuel pump which had already been replaced. So I asked why they would fill the tank in order to drop the fuel tank to get to the fuel pump Megan proceeded to tell me oh they just put a little gas then and so I told her oh so you lied to me. So she was aggravated we went out and try to start the car there was no gas in the car.the battery was dead. I told her to let me take the battery home that night and charge it overnight she said no I couldn't do that she was tired of dealing with this and I told her well can you charge the battery overnight she said she would have to charge me to charge my battery. Then she said she didn't want to deal with my car anymore cuz I wouldn't take the advice of the Hyundai certified tech. I told him I would be back the next day. The following day I got a call from my service text saying they were going to charge me $35 a day every day my car was at the lot so I brought gas in a gas can and a new battery went to my car where it had been parked put the battery in and the gas in before I called for my key when they all three came out again with my key I grab the key got in the car it started right upand then I got out and I said look I had no problem starting the car I said and you wanted me to let my your Hyundai certified text work on my car when they couldn't even figure out that it was out of gas even after being told Megan then proceeded to scream at me repeatedly at the top of her lungs to get out of there because I had caught her and lies I had proven to her that her certified technicians were not doing their job. I will never ever ever recommend them. I took my car to the other Hyundai place in broken arrow they said that they had 40 or 50 customers that came from Tulsa Hyundai because of the same similar incidences. More

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I waited 3. 5 hours for service to be completed on a simple recall repair. I texted the requested number for Megan to check in on service after 3 hours and never 5 hours for service to be completed on a simple recall repair. I texted the requested number for Megan to check in on service after 3 hours and never received a response back. No Staff member updated me regarding length of time of service or why it was taking so long. When I asked Joshua how much longer my service would take, he did not give me a clear answer but said it seemed like it would be done soon. 30-40 minutes later I received my car. I am very disappointed in the length of service, and helpfulness/responsiveness of the Staff. More

by HALEY A. Verified Customer Verified Customer

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Very patient and good follow through. Helped me understand my situation Would like to have her handle my account Helped me understand my situation Would like to have her handle my account More

by Late bloomer Verified Customer Verified Customer

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No integrity, no customer service, and no respect. Disgraceful human Will never go back! Unacceptable Disgraceful human Will never go back! Unacceptable More

by ALAN.FOSTER Verified Customer Verified Customer

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Even with an appointment I had to wait a lengthy time. Windshield fluid wasn’t refilled Had difficulty scheduling appointment Windshield fluid wasn’t refilled Had difficulty scheduling appointment More

by Sndra002 Verified Customer Verified Customer

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The push for very expensive additional services on newer vehicles is annoying. Lower pricing would help sell some services. vehicles is annoying. Lower pricing would help sell some services. More

by brian.gunter Verified Customer Verified Customer

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Great customer service and very detailed in work done. Pleased with our first oil change on our new Elantra! Pleased with our first oil change on our new Elantra! More

by kristi.surrett Verified Customer Verified Customer

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20K checkup, oil change, tire rotation plus a recall notice. In and out in about an hour. Not bad. notice. In and out in about an hour. Not bad. More

by brob11 Verified Customer Verified Customer

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Only because it is under construction. No tv, no lounge, or restroom. The staff was excellent! No tv, no lounge, or restroom. The staff was excellent! More

by flandersm80 Verified Customer Verified Customer

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Under construction. Under construction. Hard to navigate. Also, my vehicle still has a problem that hasn't been fixed. Under construction. Hard to navigate. Also, my vehicle still has a problem that hasn't been fixed. More

by thatsgreat Verified Customer Verified Customer

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