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Melissa Gibson
Melissa Gibson | Page 22
Service Advisor
BMW of West Chester
1275 Wilmington Pike
West Chester, PA 19382
403 Reviews
403 Reviews
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403 Reviews of Melissa Gibson
January 16, 2025
Always a pleasure working with Melissa and visiting your dealership. Melissa is very knowledgeable and courteous, and goes above and beyond for her customers. Keep up the great work dealership. Melissa is very knowledgeable and courteous, and goes above and beyond for her customers. Keep up the great work More
by kabuarjah
Verified Customer
January 15, 2025
My sales person was great. I have not had as pleasant of an experience with the service department. I brought it in with a number of issues. The only 1 that was fixed was to fi I have not had as pleasant of an experience with the service department. I brought it in with a number of issues. The only 1 that was fixed was to fill the tires with air. One of the reasons I chose BMW is dealers will pick up your car and deliver it after service. This does not seem to be available at the dealership. When I mentioned it, they said it might be possible but really didn't provide it as an option. I am not happy at all. More
by deannakornacki
Other Employees Tagged: Ian Martin
January 09, 2025
I had dropped off my car on Friday morning. My car was returned only on Monday evening. I understand that the service department was supposed to return the car only after the repair work is don My car was returned only on Monday evening. I understand that the service department was supposed to return the car only after the repair work is done but for all these days no loaner car was provided. On top of it, my calls were not answered to provide updates on Monday. I had to call 6-7 times to know whether I will be getting my car back on Monday. Nobody was talking about the inconvenience caused to me without the car. This type of treatment is not acceptable. What I knew that BMW is best in customer support which was clearly lacking here. More
by sumitarora1976
January 05, 2025
I got a great trade in value for my vehicle and got a better deal with my vehicle purchase... I don't think I could have gotten a better deal... that's saying alot in these day and times, when it comes t better deal with my vehicle purchase... I don't think I could have gotten a better deal... that's saying alot in these day and times, when it comes to the value of the dollar.... More
by michael702
January 04, 2025
Very helpful and knowledgeable regarding our vehicle. And we appreciate his love for donuts. Thanks And we appreciate his love for donuts. Thanks More
by crsmhs
Other Employees Tagged: Wilmer Rodriguez, Ralph Nofsinger
December 29, 2024
This dealer used to be my favorite. ..so much so that I drive past another 45 minutes to get to Ottos. First my awesome service advisor left, the next died and the next is meh at best. ..so much so that I drive past another 45 minutes to get to Ottos. First my awesome service advisor left, the next died and the next is meh at best. I no longer feel well taken care of and go elsewhere to service my 2 cars. More
by Snowlvr
December 25, 2024
Very satisfied with reception and service. My go to place for future for any service. My go to place for future for any service. More
by NAGARJUNA.580
Other Employees Tagged: Bill Cosenza, Frank Adinolfi, Joseph Fritz, Joe Izzi, Caroline Combs, Heather Deritis
December 24, 2024
8:40am appointment for inspection and car nit touched until3:30..took 2 full days to complete work which was disappointing and unexpected. Also, used to get inspection discounts from Otto’s but none unde until3:30..took 2 full days to complete work which was disappointing and unexpected. Also, used to get inspection discounts from Otto’s but none under new ownership. May shop around next time. Inspection and a few minor items should not cost $1400! More
by Giann704
Other Employees Tagged: Jay Miller, Bill Cosenza, Frank Adinolfi
