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Melissa LeBran
Melissa LeBran at Sutton Ford

Melissa LeBran | Page 18

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

Contact Me
4.6
966 Reviews

BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.

Dealership Experience

14 yrs, 8 mos

Industry Experience

29 yrs, 9 mos

Specialties & Trainings

multiple level 4 customer service award winner both ford and lincoln

service advisor panel, lincoln brand champion, lincoln service advisor

4.6

966 Reviews

Write a Review

966 Reviews of Melissa LeBran

January 25, 2023

Dealership Rating
Employee Rating

They fixed everything as they should. Im happy with the service I received. Thanks sutton ford ! More

by Nick78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Eric, Cree Lyons

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Jan 29, 2023

Sutton Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 25, 2023

Dealership Rating
Employee Rating

Melissa LeBran kept me informed of updates. She is awesome to work with. She's a keeper!!!! More

by tracyjgardner
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Jan 27, 2023

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 22, 2023

Dealership Rating
Employee Rating

I love Sutton Ford. Friendly, reliable, and fast service. I will keep taking my vehicles there. More

by jeanetta79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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Jan 24, 2023

Sutton Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 21, 2023

Dealership Rating
Employee Rating

The rapport I received was poised, polite and professional. The ambience is always friendly and positive even from those who simply speak. Lester Parker is fantastic which is why I’ve purchased f More

by LEISA56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lester Parker , Jessica

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Jan 23, 2023

Sutton Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

January 19, 2023

Dealership Rating
Employee Rating

There was a delay, due to a quote for wrong part. They resolved that & gave me a discount for the inconvenience. Other than that, service was great. More

by kevinfhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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Jan 23, 2023

Sutton Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you for choosing Sutton Ford Inc.!

January 18, 2023

Dealership Rating
Employee Rating

Sutton Ford has been my savior inso many ways. First there is Jillian and Stacy, Melissa and Jamie. All are reliable, honest, helpful, and professional, especially Jillian and Stacy! More

by GHamilton2000
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford

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Jan 20, 2023

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 18, 2023

Dealership Rating
Employee Rating

I had them do the rear brakes on my 2018 ford explorer. The rear caliper fell off because they didn't tighten the caliper bolts. More

by tonyub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 20, 2023

Sutton Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

January 15, 2023

Dealership Rating
Employee Rating

This dealership has done good work for me for years. I don't expect nothing less from them. Sutton Ford service writer Melissa was great. She kept me informed. More

by e6sarge1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 18, 2023

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 15, 2023

Dealership Rating
Employee Rating

Polite and professional is how the service desk presented their level of communication to me. More

by ap_hunt68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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Jan 18, 2023

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

January 12, 2023

Dealership Rating
Employee Rating

Sutton Ford has a very nice and friendly atmosphere. All employees I encountered were helpful and down to earth. More

by lalourdes41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cashier was very sweet

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Jan 16, 2023

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

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