Melissa LeBran
Melissa LeBran at Sutton Ford

Melissa LeBran | Page 31

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

Contact Me
4.6
966 Reviews

BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.

Dealership Experience

15 yrs

Industry Experience

30 yrs, 1 mo

Specialties & Trainings

multiple level 4 customer service award winner both ford and lincoln

service advisor panel, lincoln brand champion, lincoln service advisor

4.6

966 Reviews

Write a Review

966 Reviews of Melissa LeBran

June 10, 2022

Dealership Rating
Employee Rating

Work was fine. Long wait for an appointment. Person at desk was condescending about auto start/stop issue I was having but it turned out that there is a malfunction More

by vscheidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 10, 2022

Dealership Rating
Employee Rating

Melissa was outstanding very helpful and kept me in from of everything about my car More

by humesdwight18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez

June 09, 2022

Dealership Rating
Employee Rating

Great service. easy going. Wasn’t long of a wait at all will come back. More

by ztuxbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 07, 2022

Dealership Rating
Employee Rating

Melissa LeBran and her team continue to exceed my expectations with quality and turnaround of my vehicle repairs!!! More

by james.short
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cree Lyons

June 04, 2022

Dealership Rating
Employee Rating

The experience was impersonal and left me with no more knowledge of my car than before I brought it there More

by gwenrenee.ot
Customer Service
Recommend Dealer
No

Other Employees Tagged: Jamie Vasquez

Jun 21, 2022

Sutton Ford responded

We apologize for the inconvenience. Would you please provide your name so we can look this up or give us a call to rectify 708-720-8160

Jun 21, 2022

gwenrenee.ot responded

I would never ever bring my car to Sutton Ford for repair, let alone buy a car from there. The car is the machine not people. You guys need to be a little more pleasant and accommodating to your customers. I was referred there by a relative because of Jamie, who was the only nice one. Maybe you all need to take note of her interpersonal skills.

June 03, 2022

Dealership Rating
Employee Rating

Melissa explain thoughly on the charges & work If I wasn't being charge for everything they checked out would of have them complete everything More

by ROBINFROMBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 31, 2022

Dealership Rating
Employee Rating

Melissa promotes excellent customer service. The Quick Lane will need to work on consistency related to vacuuming vehicles at the time of the carwash. More

by holmesexpress
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez

May 30, 2022

Dealership Rating
Employee Rating

Eric and the crew were great they kept me posted on everything that was needed to repair my realy old vehicle 1998 mercury thanks again.. More

by 4550su
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

May 30, 2022

Dealership Rating
Employee Rating

Sutton ford is one of the best when it comes to taking care of service, customer and also making sure you get what’s best for you waiting taking you home and picking you up I been dealing with this auto s More

by Airweb23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Teresa Marshall Bryant over in Quick lane Lester in sales cars financing

May 28, 2022

Dealership Rating
Employee Rating

Completely satisfied No complaints Job performed with care Job done in a timely manner Thanks for a well done job More

by reneejackson.052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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