Melissa LeBran
Melissa LeBran at Sutton Ford

Melissa LeBran | Page 34

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

Contact Me
4.6
966 Reviews

BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.

Dealership Experience

15 yrs

Industry Experience

30 yrs, 1 mo

Specialties & Trainings

multiple level 4 customer service award winner both ford and lincoln

service advisor panel, lincoln brand champion, lincoln service advisor

4.6

966 Reviews

Write a Review

966 Reviews of Melissa LeBran

April 22, 2022

Dealership Rating
Employee Rating

First I love being greeted with a hello. I’m on crutches and someone always ran out to help me in. My service tech Melissa was super informed I love that my car was cleaner when I picked More

by sueandeson15
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

April 22, 2022

Dealership Rating
Employee Rating

Thank you for all you done I appreciate the service in buying my new Ford F150 special thanks to the people in the front office everybody More

by tydowl1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, LaToyta McDonald, Randy Mohrbach, Mike Semik, Anita Sutton

April 19, 2022

Dealership Rating
Employee Rating

Very transparent and informative. Engaging in everything. Wanted to make sure you road away in a vehicle you were comfortable with. More

by kenneth.bell322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

April 18, 2022

Dealership Rating
Employee Rating

My impression of this dealership is this was a very caring and professional operation. In my personal case Melissa LeBran could not have done a better job in getting my vehicle returned to me in a prof More

by 703ord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton , LaToyta McDonald, Mike Semik, Melissa LeBran

April 18, 2022

Dealership Rating
Employee Rating

My experience is always great. Always friendly, helpful and very concerned. The staff is awesome. More

by george.caver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric

April 16, 2022

Dealership Rating
Employee Rating

Sutton ford team members are the greatest. They serviced my truck with professional and quality service. The technician kept me informed of everything he was doing and made additional service More

by WMOSBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

April 15, 2022

Dealership Rating
Employee Rating

I have to take my vehicle back to be serviced three times before they got the problem correct. This was very inconvenient. More

by TYMAC85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 19, 2022

Sutton Ford responded

We apologize for the inconvenience and we hope we rectified it and can regain your trust.

April 14, 2022

Dealership Rating
Employee Rating

The visit and communication was excellent, the work on my car was done in a expedited way Thank you Sutton Ford. More

by demetriuspreston41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Jamie Vasquez , Eric Eric, Cree Lyons, LaToyta McDonald

April 14, 2022

Dealership Rating
Employee Rating

From start to finish it was a great experience Thank you for everything. You guys are the greatest of all time. More

by cheflee34
Customer Service
Recommend Dealer
Yes

April 14, 2022

Dealership Rating
Employee Rating

Melissa made my experience at the dealership painless. She is a true professional, fast and friendly service. Great job. More

by burnsstephen78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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