Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Melissa LeBran
Melissa LeBran at Sutton Ford

Melissa LeBran | Page 35

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

Contact Me
4.6
966 Reviews

BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.

Dealership Experience

15 yrs

Industry Experience

30 yrs, 1 mo

Specialties & Trainings

multiple level 4 customer service award winner both ford and lincoln

service advisor panel, lincoln brand champion, lincoln service advisor

4.6

966 Reviews

Write a Review

966 Reviews of Melissa LeBran

April 13, 2022

Dealership Rating
Employee Rating

Was able to call and make appointment to get my oil changed the same day. Noemi More

by noemi.rosa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, LaToyta McDonald, Randy Mohrbach, Mike Semik

Report | Print

April 11, 2022

Dealership Rating
Employee Rating

Great service Great staff No issues at all Vehicle was ready when promised Waiting area was very clean and organized More

by daboss54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Eric, Cree Lyons

Report | Print

April 11, 2022

Dealership Rating
Employee Rating

Easy to work with, the people are very nice a treats custumers very good. Very happy with them More

by ffajardo511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print

April 09, 2022

Dealership Rating
Employee Rating

Horrible customer service in the service area and the management team. It has been a horrible experience owning a my first and last ford . I’m actually in the process of trading it off. More

by KIM.PUGH1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nate Sutton , Eric Eric, Mike Semik

Report | Print
Apr 11, 2022

Sutton Ford responded

Ms. Pugh, we apologize for this experience. We have tried to assist. Have you opened a case with Ford Motor Company?

Apr 11, 2022

KIM.PUGH1979 responded

Yes I have opened a case with ford. Also there have never been any help never. Can you tell me when someone anyone from the Sutton Gordy dealership has helped or even responded to any calls or emails?

April 07, 2022

Dealership Rating
Employee Rating

Everything was excellent, service was quick, very good. Only complaint was the auto butler, front of hood and grill still had bugs all over. Looked like a regular car wash. More

by PMAC6420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print

April 04, 2022

Dealership Rating
Employee Rating

Good service,Helpfull on time ,Freandly very helpful. Customer service was also very helpful. They did a very good job on my truck. More

by FRANKREAL9839
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print

April 04, 2022

Dealership Rating
Employee Rating

Although the job was done very good they broke my license plate cover I assume putting the bumper back on More

by EYHJD
Recommend Dealer
Yes

Other Employees Tagged: Cree Lyons

Report | Print

April 03, 2022

Dealership Rating
Employee Rating

The service representatives are friendly & the customer service is always great from start to finish! More

by Carfan19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jillian Stanford

Report | Print

March 28, 2022

Dealership Rating
Employee Rating

The dealership rep was very polite took very good care of my issues and was very very professional! More

by JMEDWARDS1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez , Eric Eric, Cree Lyons

Report | Print

March 20, 2022

Dealership Rating
Employee Rating

Sutton ford is an awesome place to do business. Would recommend for the great service and sales department. More

by m_martinez1238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
1
...
34
35
36
...
97

Dealership Inventory (175 Vehicles)

used 2025 Ford F-150 car, priced at $42,956
2025 Ford F-150
used
Silver Metallic exterior
Automatic
Four-wheel Drive
$42,956
View Details
new 2026 Ford Explorer car, priced at $54,067
2026 Ford Explorer
new
Gray Metallic exterior
Automatic
Four-wheel Drive
$54,067
View Details
new 2026 Ford Mustang Mach-E car, priced at $48,922
2026 Ford Mustang Mach-E
new
Shadow Black exterior
Automatic
All-wheel Drive
$48,922
View Details
new 2026 Ford Bronco car, priced at $63,287
2026 Ford Bronco
new
Avalanche exterior
Automatic
Four-wheel Drive
$63,287
View Details
new 2026 Ford Escape car, priced at $26,107
2026 Ford Escape
new
Vapor Blue exterior
Automatic
All-wheel Drive
$26,107
View Details
new 2026 Ford Mustang Mach-E car, priced at $48,922
2026 Ford Mustang Mach-E
new
Shadow Black exterior
Automatic
All-wheel Drive
$48,922
View Details
View All Inventory