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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
29 yrs, 9 mos
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
July 05, 2019
Great experience I really appreciate the work on my car. You guys did an excellent job, I appreciate the car wash and vacuum. I definitely would come back and refer yo I really appreciate the work on my car. You guys did an excellent job, I appreciate the car wash and vacuum. I definitely would come back and refer you guys. Great job, thanks. More
by ceairastone
Verified Customer
July 05, 2019
Car ready same day. My strut spring broke late , one day before the holiday. The team worked to get my car back before close. This is not the 1st time. S Ford takes great My strut spring broke late , one day before the holiday. The team worked to get my car back before close. This is not the 1st time. S Ford takes great care of my baby. team keeps me posted of my vehicle progress, also washed my car. Nice. More
by Gennett Ringo
July 05, 2019
Consistent top quality service I have brought my car other places in the past to save money but the ford dealer always provides better value in the long run. Especially sutton ford I have brought my car other places in the past to save money but the ford dealer always provides better value in the long run. Especially sutton ford their service agents have little turnover and are willing to work with me to get the best deals cost wise. More
by Pat from new lenox
Other Employees Tagged: Jamie Vasquez , Ron Eng, Female at cashier don’t recall her name, don’t think Latoya
June 24, 2019
Wonderful experience I really appreciate the service that I received, I’m especially thankful for Melissa LeBran, Cree Lyons, and Brain my service technician. They all pla I really appreciate the service that I received, I’m especially thankful for Melissa LeBran, Cree Lyons, and Brain my service technician. They all played a major part in getting my vehicle in tip top shape. I would recommend this dealership to anyone and everyone. More
by jtonya40
Other Employees Tagged: Cree Lyons
June 24, 2019
Jillian provided excellent customer service I am a returning customer. Sutton Ford consistently provides excellent customer service. Employee retention is important because customers have good r I am a returning customer. Sutton Ford consistently provides excellent customer service. Employee retention is important because customers have good results from employees they see each visit. Sutton maintains a pleasant, clean, friendly environment. Cashiers could use more training. More
by Johnson
Other Employees Tagged: Jamie Vasquez, Jillian Stanford
June 21, 2019
Process went smoothly Brought my vehicle in for a recall of airbag, ford paid for my rental, service representative kept me posted on progress. Pick up and return was quick Brought my vehicle in for a recall of airbag, ford paid for my rental, service representative kept me posted on progress. Pick up and return was quick and smooth, my car was very clean I think they washed it. 😀 More
by Gennett Ringo
June 17, 2019
Continental service Sutton continues to exceed my expectations when servicing my Continental. Melissa Braun is ALWAYS on point with my appointment, service needs and upda Sutton continues to exceed my expectations when servicing my Continental. Melissa Braun is ALWAYS on point with my appointment, service needs and updates on my vehicle. I feel confident in following all her recommendations . More
by gdanita2
Other Employees Tagged: Jillian Stanford , Andre Brumfield
June 17, 2019
No start, they picked it up and repaired it with no problem They wanted nothing but to satisfy me. They couldn't have been nicer!!! They also asked if I needed anything else to be fully satisfied, which I did They wanted nothing but to satisfy me. They couldn't have been nicer!!! They also asked if I needed anything else to be fully satisfied, which I didn't More
by bmttools
Other Employees Tagged: tim schafer
June 17, 2019
Oil change They was very helpful but need better prices on the oil change this is really high to high. Just good work more to be done on. Prices. They was very helpful but need better prices on the oil change this is really high to high. Just good work more to be done on. Prices. More
by jeanette-golden
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Dave Pleckham
June 14, 2019
Service Melissa is great.. her follow up is unmatched. She really does care about her customers, and wants to make sure all needs are met. Phenomenal! Melissa is great.. her follow up is unmatched. She really does care about her customers, and wants to make sure all needs are met. Phenomenal! More
by Lynn
