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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
29 yrs, 9 mos
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
May 24, 2019
Excellent The service coordinator and valet driver were very friendly and communicated every step of my pick up drop off and service. The reprogramming messed u The service coordinator and valet driver were very friendly and communicated every step of my pick up drop off and service. The reprogramming messed up my running boards but I was able to reset them. More
by scrap98
Verified CustomerOther Employees Tagged: Major - valet
May 23, 2019
50000 mile maintenance on 2015 Navigator As always, Melissa LeBran and her team received my automobile and performed all the necessary 50,000 mile service to perfection and had it ready and w As always, Melissa LeBran and her team received my automobile and performed all the necessary 50,000 mile service to perfection and had it ready and washed as promise in the expected timeframe. The truck is performing excellently and I am still a satisfied customer. More
by ttapley240
May 23, 2019
Nice writers good fast service I always have good service when I go to Sutton Ford Jamie and Julian always take care of you really well I'll explain everything to you what is happe I always have good service when I go to Sutton Ford Jamie and Julian always take care of you really well I'll explain everything to you what is happening to my car I live in Tinley Park near Riza and I always make a special trip to come to 7 because I love their service More
by jopyt
Other Employees Tagged: Jamie Vasquez, Jillian Stanford
May 23, 2019
Every thing was Excellent Keep doing what you are doing. Great!!!!! Every thing was done Professionally. Didn't have to wait to long She kept me informed Good job. Keep doing what you are doing. Great!!!!! Every thing was done Professionally. Didn't have to wait to long She kept me informed Good job. More
by mford60637
May 21, 2019
Exceptional Customer Service I have an Exceptional Customer Service Representative her name is Melissa LaBran. She has always went above and beyond the call. She has been providin I have an Exceptional Customer Service Representative her name is Melissa LaBran. She has always went above and beyond the call. She has been providing Great Service to Me and my vehicle for over 8 years. Thank you Melissa More
by Milandior2
Other Employees Tagged: Chatman Farland
May 20, 2019
Awesome Melissa and the Lincoln service team always delivers excellence service to all customers. Melissa goes out of her way to make sure customers like me Melissa and the Lincoln service team always delivers excellence service to all customers. Melissa goes out of her way to make sure customers like me are well cared for. Since being introduced to Brian who services my vehicle I can depend on them to get whatever is needed for my car done and completed on time. I truly appreciate them and offering me high quality service and loaner vehicles for me to use to get to work and other errands. Thanks so much Melissa you’re one of a kind. Great job More
by smprentiss
Other Employees Tagged: Lester Parker, Jamie Vasquez , Eric Eric, Brian service mechanic
May 13, 2019
Great Melissa really makes sure her costumers are satisfied. It was no problem receiving a loaner car. The first time my problem wasnt totally resolved, but Melissa really makes sure her costumers are satisfied. It was no problem receiving a loaner car. The first time my problem wasnt totally resolved, but as soon as I made them aware of the situation. Melissa was right on it. Truly appreciated!! Thanks Melissa and all of the service department! Job well done! More
by CHARLITTA_REYNOLDS
May 10, 2019
Melissa does a great job. Melissa in your service department does a great job every time I bring MY Car. I will continue to bring my car there for Service. Melissa in your service department does a great job every time I bring MY Car. I will continue to bring my car there for Service. More
by Jarhead
Other Employees Tagged: Mr. Lester Parker.
May 03, 2019
GREAT CUSTOMER SERVICE I really appreciate the service I received from Sutton Ford/Lincoln! Melissa is an outstanding service writer who knows the meaning behind customer sa I really appreciate the service I received from Sutton Ford/Lincoln! Melissa is an outstanding service writer who knows the meaning behind customer satisfaction! I am always informed by Melissa on updates when my car is in their care. I definitely appreciate the time and dedication from this company. JOB WELL DONE TEAM!! More
by deanisebeanland
April 30, 2019
Peaceful Very easy to work with. Gets the job done in an easy manner and is very friendly to the customer. Listens to your concerns and helps get what you’re i Very easy to work with. Gets the job done in an easy manner and is very friendly to the customer. Listens to your concerns and helps get what you’re in for, taken care of. More
by JJFX22
