Melissa McElwee | Page 2
Assistant Service Manager
Concordville Subaru
1713 Wilmington West Chester Pike
Glen Mills, PA 19342
Dealership Experience
7 yrs, 5 mos
Industry Experience
13 yrs, 7 mos
Languages Spoken
English
703 Reviews
Write a Review703 Reviews of Melissa McElwee
May 02, 2023
Very pleased with the entire car buying process, they listened to my needs while expediting the paperwork, in an efficient timely manner. listened to my needs while expediting the paperwork, in an efficient timely manner. More
Other Employees Tagged: Darren Brown, Marco Silva, Tony c
May 02, 2023
They are always available, prompt, fairly priced and friendly, we go there from Delaware because they are that good friendly, we go there from Delaware because they are that good More
Other Employees Tagged: John Brennan, Dave Zegac, Julian Caraballo, Tiffany West, Michael Clay , Marco Silva
April 28, 2023
The folks that take car of customers are the best. They just make you feel welcome. The take the time to be sure you understand exactly what needs to happen. It is a pleasure going in for any kind of They just make you feel welcome. The take the time to be sure you understand exactly what needs to happen. It is a pleasure going in for any kind of issue. THANK YOU ALL More
Other Employees Tagged: Moe Laraki, Doug Tamer, Tiffany West
April 28, 2023
Excellent service overall. The service coordinators are very good communicators and the whole team went the extra mile for me. I brought my car in to get a trailer hitch instal The service coordinators are very good communicators and the whole team went the extra mile for me. I brought my car in to get a trailer hitch installed (I wanted all Subaru parts) and happened to be having an issue with a tire. They found a nail in it and patched the tire at no charge which was an “above and beyond” move in my book. I had already committed ~$800 without blinking on the trailer hitch and wouldn’t have argued if I was charged to patch the tire, but my service coordinator was savvy enough to see it was one of those things that’s worth more in the long run by letting it go. Having owned Fords in the past and relied on dealer service from a place that starts with “F” and ends in “red Beans” I can say for comparison sake that had I been in a similar situation as this back in those days the outcome would’ve been far inferior. At a less scrupulous dealership I would’ve been charged through the nose for the tire patch and anything else they could think of doing a “courtesy replacement” of while investigating the tire, and I would’ve been staring down a $1200 bill when I was only prepared for $800. The folks at Concord Subaru know how to take care of customers without giving away the farm! They passed on maybe $25 worth of profit on the tire patch but I left feeling like they saved me $400. Oh and they washed my car at no charge!!! I didn’t know that was thing at Concordville Subaru and I actually almost walked past my car when I went to pick it up because it was so clean I didn’t recognize it! More
April 27, 2023
I purchased my vehicle from Concordville Subaru and I have had all service and repairs performed at this dealership. The staff are great to deal with and they strive to do the best for their customers. I have had all service and repairs performed at this dealership. The staff are great to deal with and they strive to do the best for their customers. I would recommend this dealership. More
Other Employees Tagged: John Brennan, Michael Clay
April 26, 2023
At Concordville Subaru they strive to satisfy their customers. I purchased my vehicle from them and I have had all service and repairs done there. I would recommend this dealership. customers. I purchased my vehicle from them and I have had all service and repairs done there. I would recommend this dealership. More
Other Employees Tagged: John Brennan, Michael Clay
April 22, 2023
Very accommodating. Very quick. Very through and honest. I have both of my Subarus serviced here. Very quick. Very through and honest. I have both of my Subarus serviced here. More
Other Employees Tagged: John Brennan, Julian Caraballo
April 18, 2023
Getting a service appointment was very quick and the repair was completed that same day at a very reasonable rate. Everyone was extremely polite, explaining every action clearly. They also offered a loa repair was completed that same day at a very reasonable rate. Everyone was extremely polite, explaining every action clearly. They also offered a loaner car while they did the work. Win - Win! More
Other Employees Tagged: John Brennan
April 17, 2023
I’ve owned high end luxury cars for decades. Benz, Infiniti, Cadillac, etc. this is my first practical car. First, I love the car. And now that I’ve had service, you should know that never have Benz, Infiniti, Cadillac, etc. this is my first practical car. First, I love the car. And now that I’ve had service, you should know that never have I dealt with a nicer, more efficient group, you guys are great. More
Other Employees Tagged: Michael Clay
April 14, 2023
Excellent service experience as usual! Concordville Subaru makes every experience a positive one. I am a very satisfied customer. Concordville Subaru makes every experience a positive one. I am a very satisfied customer. More
Other Employees Tagged: Matthew Carpenter