Melissa McElwee | Page 40

This is our favorite place to have work done on our 2014 Outback. Even though we live in Boston, we try to get what ever needs doing done while visiting family in PA because you all are so great. Helpful, Outback. Even though we live in Boston, we try to get what ever needs doing done while visiting family in PA because you all are so great. Helpful, honest, reliable…couldn’t ask for better! Thank you! More

by Cate Arnold Verified Customer Verified Customer

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Where to begin?? I got a used car. Days after my purchase multiple things were wrong with the car. Air bag lights were flashing, when I allied the brakes the steering wheel shakes, my heat doesn't work, chec multiple things were wrong with the car. Air bag lights were flashing, when I allied the brakes the steering wheel shakes, my heat doesn't work, check engine light was on, car needed to be reprogrammed. Then was told I could go to any mazda dealership, come to find out that was wrong. Mazda gave me a complimentary Loaner car from enterprise, then to come find out they are saying I'm responsible for that (which I WILL NOT PAY FOR!!) they said I have to wait 60 days before I can go to any mazda dealership for repairs which I wasn't aware of!! Why should I already need repairs when I purchased the car a couple days ago. I literally drove it 20 mins down to my sisters for Christmas and to wawa which is 3 mins down the road.. Honestly I've had my fair share of bad car experiences and this Honestly has to be THE WORST!! the only good part was my salesman BILL! HE was very nice and educating on anything I needed. !! I usually don't do any bad reviews but I'm livid with this car and now I'm suck with it, I can already forsee this is going to be a ongoing issue with different things. Probably why they were trying to sell it if you ask me. Then they towed my from car maxfa dealership with out even giving me a phone call!! I'm actually pretty irrated. 😤😤😡😡🙄🙄🤦‍♀️🤦‍♀️ More

by JKULCYSKI Verified Customer Verified Customer

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What a great experience my first new car ever and they made me feel like a million bucks the owner the manager came to shake our hands our salesman was the best and finance manager made it all so easy and made me feel like a million bucks the owner the manager came to shake our hands our salesman was the best and finance manager made it all so easy and special even in these tuff times our country is going through thank you so much Concordville Subaru a true team More

by Smcdowell687 Verified Customer Verified Customer

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Melissa McElwee service advisor is the best she really cares about your customers. She puts our family's safety first. Have had three Outbacks since 2011. Please let her know we appreciate her. cares about your customers. She puts our family's safety first. Have had three Outbacks since 2011. Please let her know we appreciate her. More

by TERRYSVW Verified Customer Verified Customer

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The service continues to be outstanding. Melissa was extremely helpful, knowledgeable, and friendly. It is a relief to have a trustworthy place to bring my car for service. Thank you! extremely helpful, knowledgeable, and friendly. It is a relief to have a trustworthy place to bring my car for service. Thank you! More

by Jen Verified Customer Verified Customer

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We have just purchased our 4th Subaru, the last three from Concordville. The staff is professional and courteous throughout the entire process with zero pressure and excellent listening to provide the ex from Concordville. The staff is professional and courteous throughout the entire process with zero pressure and excellent listening to provide the exact car we need. Follow up is nice as well to answer any and all questions as electronics increase in sophistication and complexity. We will definitely go to Concordville again but, as always, we are counting on our Outback to last a very long time! More

by GFORDECK Verified Customer Verified Customer

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The staff is always friendly and try to give prompt service and that is difficult with so much sickness right now. service and that is difficult with so much sickness right now. More

by njnancysayers Verified Customer Verified Customer

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We have owned Subaru’s for approximately 20 years, using 5 different area dealers for our service needs. While all have been good, Concordville Subaru Service Dept has become our preferred choice. They are 5 different area dealers for our service needs. While all have been good, Concordville Subaru Service Dept has become our preferred choice. They are courteous, prompt, transparent, and competent. All of our visits there have been excellent. More

by OJC Verified Customer Verified Customer

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Dealership is nice. People are nice and friendly. My experience as to purchasing a car was ok at first everyone did whatever they needed to get the deal closed then after they forgot about you. No foll experience as to purchasing a car was ok at first everyone did whatever they needed to get the deal closed then after they forgot about you. No follow up no thank you, except a salesperson Anthony asked how the car was and he was not even a part of my deal go figure. I wish I had used him as my salesperson for just that he deserved the commission on my sale. Some sales people there would be best to have some customer service training. Don't just get the sale but follow up and see if the customer is satisfied, etc. I still need to ask the person who got my sale if a part came in yet and he says he will check but I still haven't heard any update. Khaled has been great in getting my car fixed as it needed. Tim was great as well. So I would suggest follow up, thank the customer for your sale and follow up on items you may be waiting for on a vehicle, the customer needs not to be calling you about these things. More

by alampi64d Verified Customer Verified Customer

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They always make the process of getting vehicle service as easy and fast as possible. Everyone is extremely pleasant and professional and make the whole experience much nicer. as easy and fast as possible. Everyone is extremely pleasant and professional and make the whole experience much nicer. More

by GrittyNHL Verified Customer Verified Customer

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