Melissa Sinapi | Page 18

Very Satisfied Customer I am so glad I chose this dealership. Melissa was very patient and never pushy. She is very knowledgeable as well. She couldn't do enough to acco I am so glad I chose this dealership. Melissa was very patient and never pushy. She is very knowledgeable as well. She couldn't do enough to accommodate my needs in purchasing a car. She was very thorough in showing me every part of the car and I never felt rushed. The staff in general were friendly and always asked if I needed help whenever I went there. I felt very trusting of Nick as he helped me complete the financing and final paperwork. I would definitely refer family and friends to this dealership. More

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Great experience buying a new RAV My husband and I had a pleasant car buying experience at DCH Wappingers Falls Toyota dealership. Melissa Sinapi was our sales rep. She was knowledgeab My husband and I had a pleasant car buying experience at DCH Wappingers Falls Toyota dealership. Melissa Sinapi was our sales rep. She was knowledgeable, extremely patient, honest and a pleasure to do business with. She took time to answer all our questions. We bought our second RAV and are pleased with all the safety features on it and the overall sharp appearance of the vehicle. Nick Santana Palmas was our financial advisor, and he too was friendly, helpful, very patient and a pleasure to work with-very efficient at his job! Melissa and Nick are a true asset to the team at this Toyota dealership. We love driving our Toyota vehicles and will continue to do business here in the future. More

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They are Very Customer Orientated I just recently bought my Toyota Rav4 from the DCH Wappingers Falls Toyota and from the very beginning of the process till when i drove off the lot, t I just recently bought my Toyota Rav4 from the DCH Wappingers Falls Toyota and from the very beginning of the process till when i drove off the lot, the staff had been very accommodating. They offered me coffee, tea, cookies, bagels, etc. as i waited. Melissa Sinapi was my customer sales representative and she was very reliable and personable. She answered all my questions within a timely fashion, she was very polite and never was she pushy or overbearing. She listened to me and really worked to make sure that i received what i was paying for. There is so much more i can say, but to sum up my whole experience with the DCH Wappingers Falls Toyota Group is EXCELLENT!!!!!!!! By all means I will recommend everyone there. More

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Friendly non pushy and knowledgeable DCH Wappingers Toyota was helpful from minute one, without being pushy. We took a test drive with a very knowledgeable and approachable salesperson, M DCH Wappingers Toyota was helpful from minute one, without being pushy. We took a test drive with a very knowledgeable and approachable salesperson, Melissa. She spent a lot of time with us on a busy Saturday and made sure we had all of the information we needed before we left, including pricing and trade-in offer. We said we needed a couple of weeks to think about it and she was very respectful of that. We went to another dealership in the meantime, and they did not compare. We ended up buying a Highlander XLE from Melissa and would recommend her to anyone. The process was smooth, comfortable and we love our new vehicle! More

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Best Dealership I had a wonderful experience working with this dealership, especially my salesperson - Melissa Sinapi. She went above and beyond to help me get a new I had a wonderful experience working with this dealership, especially my salesperson - Melissa Sinapi. She went above and beyond to help me get a new car and one that I was truly happy with. She assessed my situation in regards to credit and budget concerns and laid out as many options as I needed to find the right car and deal that worked for me. I didn't have to think twice about shopping around or going to another dealership to compare. I must have gone back to her 3 or 4 times with different questions on different cars and different concerns I had. Each time, she didn't hesitate to get me the answers I was looking for. She definitely showed me that she cared about finding right option for me and not just getting me into a car to get the sale. Beyond her, the rest of staff was very welcoming and helpful. More

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No nonsense purchase Melissa was honest and helpful. She did not rush us and was very informed and knowledgeable about the products. We were actually able to pick up the Melissa was honest and helpful. She did not rush us and was very informed and knowledgeable about the products. We were actually able to pick up the car the same day as purchased due to the efficiency of the staff. More

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Best Purchase Experience Ever- Melissa Sinapi is excellent This is the 12th new car that I have purchased. From start to finish this was the best purchase experience that I have ever had. I do a lot of researc This is the 12th new car that I have purchased. From start to finish this was the best purchase experience that I have ever had. I do a lot of research before I purchase a car. I requested and promptly received pricing information. Based on this information I set an appointment. Melissa Sinapi was the sales person who handled my transaction. She immediately took me on a test drive. It was the longest and most thorough test drive I have ever experienced. This was important to me since the car I purchased was a hybrid and I wanted to see how it drove. After the drive we finalized terms. To my pleasant surprise the terms of the transaction were exactly what I had been quoted. There were no typical dealer surprises and no pressure to purchase additional options. Melissa was very pleasant the entire time. This is what makes this dealership stand out. On my previous experiences, the dealers were always pushing to add options or purchase other dealer offerings. Since the car I wanted was not on the lot, the dealer had get the car from another dealer. It took a few days to get the auto. Melissa was on top of the situation. She kept me well informed of the status at all times. The day I picked up the car Melissa spent much time showing me everything I needed to know on the car's electronics. I have picked up cars before where the sales person would spend no more than 5 minutes showing me the car's operations. Melissa spent at least 30 minutes going through every aspect of the auto. She even programmed my phone into the car's blue tooth system. I was very impressed by her attention to detail. Upon leaving the dealership, I was invited to a new owners event. This dealership made me feel important and special. I feel like we are establishing a long term relationship, not a one time purchase transaction. Everyone at the dealership was pleasant to me while I was there. Hasts off to DCH. More

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Bravo DCH Wappingers Falls Toyota! I had a wonderful experience at DCH Wappingers Falls Toyota from the moment I scheduled and completed my test drive, to the follow up contacts from Sa I had a wonderful experience at DCH Wappingers Falls Toyota from the moment I scheduled and completed my test drive, to the follow up contacts from Sales Consultants Jose Villar and Melissa Sinapi, to my appraisal which was completed by Sales Manager Pinkal Patel, to when purchased my 2014 Camry XLE and completed the paperwork with Mike Smith. The staff was very friendly, highly informative, empathetic to my questions and concerns as I was vetting which new vehicle to purchase (comparisons to Honda Accord & VW Jetta Hybrids). I was genuinely pleased with the whole experience. I especially appreciated the product & services at DCH Wappingers Falls Toyota after I had completed test drives at neighboring Honda and VW dealerships. I will definitely recommend DCH Wappingers Falls Toyota to anyone I know who's in the market for a new or used car. More

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Pleasant experience After not getting to the price I wanted at another dealer, I decided to try DCH Wappingers Falls Toyota. Through a buying service, I had obtained a c After not getting to the price I wanted at another dealer, I decided to try DCH Wappingers Falls Toyota. Through a buying service, I had obtained a competitive price quote for a car very similar to one of the cars on the lot. DCH was very agreeable and fair in meeting this price. Beyond this, it was a much different car buying experience than I've had before, and all the differences were positive. The sales team (we worked with Melissa and Pinkal) displayed a very friendly and low-pressure style. They seemed genuine in their desire to put the customer first. Melissa even found an additional manufacturer's rebate for Prius owners who buy another Prius. I would strongly recommend that people visit DCH if they are interested in buying a Toyota near the Duchess county area. More

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AMAZING EXPERIENCE! To be honest, I don't think that I will ever purchase another car from anywhere other than DCH Wappingers Falls Toyota. A little over a year ago, I pu To be honest, I don't think that I will ever purchase another car from anywhere other than DCH Wappingers Falls Toyota. A little over a year ago, I purchase my first new car from DCH and the experience was great. Unfortunately, due to a crazy New York weather, I totaled the car I loved so much and was hesitant about looking for a new car, thinking that I wouldn't receive the great service I had previously received. My mind was changed almost immediately. As soon as I got to the lot, Melissa came out to greet my family and me. She immediately started asking discovery questions to figure out what I was looking for. Since I had previously had a Corolla, I wanted to stick with Toyota but perhaps something bigger. She suggested a Rav4, which was actually what I had already had in mind. We strolled around the lot casually talking and I had mentioned that I like red. It was like a light bulb went off for her, and she said she had one Rav4, a used one that had just come in. We walked over to it, and I immediately knew it was "the one." I didn't even need to test drive it, but decided I probably should. So Melissa, my mom and I set out for the test drive. Melissa's great personality is contagious and by the end of the drive, we were laughing and exchanging stories. There was never at any point pressure to buy. I ended up LOVING the Rav4, and when we got back, we immediately started to process of purchase. Melissa was great and so patient throughout the entire process. She was thorough and explained everything, and in doing so, treated me more as a friend then just some random customer. Her attitude is great and I wish all salespeople were like her. After all the paperwork was all said and done (with help from the awesome Mike Smith - with whom I dealt with during my last car buying experience), Melissa walked me outside and, although it was freezing that day, showed me the ins and outs of the car, including the remote start that I didn't even know the car had! I couldn't believe that it was such an easy experience and that I was able to take the car home the same day. Finally, when all was said and done, the manager Pinkal came over to thank me for my business and ask about my experience. It was an added bonus, that he had even remembered me from last year when I had purchased my other car. Everything went so much better than I could even imagine. I cannot say enough about the people at DCH Wappingers Falls Toyota. It's an amazing team there, and I would recommend anyone to go there. More

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