Melissa Steffy

I don't particularly care for the process of buying a new car, but Nick Lagas made the process extremely easy and painless. The team who supported him during the sale process and delivery of the car were pro car, but Nick Lagas made the process extremely easy and painless. The team who supported him during the sale process and delivery of the car were professional and friendly. I highly recommend Nick Lagas and his team. More

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I brought my 2024 IX BMW into Herb chambers of Boston on or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new tires. My car was returned to me on October one 2025. Close to eight months later. With two new tires, but no new rim. Even though the dealership told me the rim was dangerous to drive with, but the insurance company would not pay for it. I called every month for almost 8 months trying to get an explanation and get my car returned to me. Period I was so dissatisfied with my service at BMW of Boston. I have written to the Attorney General, I have written to BMW financial and BMW nationally. This was the worst service I've had in my 60 years on this earth. If I could give a negative rating to this dealership, I would to add insult too injury. My car was returned to me, filthy not washed. I am so disillusioned with BMW and Herb ChambersBMW of Boston. More

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My recent experience was terrific. The team is top notch, especially Matt Krappe, a true professional. The rest of the team Melissa, Ahmed, Ryan and Seraaj is fantastic as well. This i The team is top notch, especially Matt Krappe, a true professional. The rest of the team Melissa, Ahmed, Ryan and Seraaj is fantastic as well. This is the greatest service center I have been too. They make me feel so welcome, I enjoy doing business with them. My confidence with the service team could not be any higher. I highly recommend this folks to anyone who has car service needs! More

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Great overall experience from start to finish. I received white glove service! Shiraz is the best I received white glove service! Shiraz is the best More

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Hadi and the team at Herb Chambers Boston they are awesome I was feel welcomed every time I go in or call outstanding service I have been a customer since 2006 awesome I was feel welcomed every time I go in or call outstanding service I have been a customer since 2006 More

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Always great working with Hadi, great and efficient service. Look forward to the next lease upgrade service. Look forward to the next lease upgrade More

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Everyone in the service is extremely helpful and Jurell was incredible in working with us was incredible in working with us More

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As customer for many years and always fully satisfied! From sales to service Herb is the best. From sales to service Herb is the best. More

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Herb Chambers BMW of Boston is an excellent dealership with a fantastic service department. I have been a customer there for several years and bought 3 cars from them. Their service department always does with a fantastic service department. I have been a customer there for several years and bought 3 cars from them. Their service department always does a fantastic job and Matt Krappe is an excellent leader and Julieth Pinteros is a fantastic service advisor.i highly recommend this dealership for service and sales. More

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Professional sales people, no pressure, best selection! This is our 3rd car purchased from Nick This is our 3rd car purchased from Nick More

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