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Melissa Steffy
Melissa Steffy | Page 2
General Manager
Herb Chambers BMW of Boston
1168 Commonwealth Ave
Boston, MA 02134
72 Reviews
72 Reviews
Write a Review72 Reviews of Melissa Steffy
July 24, 2022
BMW is the best car Company, with the best people at every role! The Manager Mrs Melissa is the best ever, and My salesman Hadi was the best ever also! I appreciate their manner with their customers! I every role! The Manager Mrs Melissa is the best ever, and My salesman Hadi was the best ever also! I appreciate their manner with their customers! I really asked my own families to change their car to BMW! Go on BMW! You’re the best ever! More
by hsa444
Other Employees Tagged: Hadi Eslami, Higor Teixeira
Helpful 
June 30, 2022
Kyle, James, Igor are the best at their trade. All very consumer centric. Pro’s and are compelling reasons to shop Herb Chambers. All very consumer centric. Pro’s and are compelling reasons to shop Herb Chambers. More
by Hurrah
Other Employees Tagged: James Gibbons, Katie George, Higor Teixeira , Jasper Abreu, Nick Lagas
June 16, 2022
Unfair and misleading business practices-- Dealer non responsive to multiple requests for a "guaranteed" refund of a cancelled service agreement going on 4 months at this time. 6-15-22 I have had no in responsive to multiple requests for a "guaranteed" refund of a cancelled service agreement going on 4 months at this time. 6-15-22 I have had no interactions with the Service department, just management More
by gmkiwi1
Other Employees Tagged: Mohammed Omar, Samuel Desroches
January 29, 2022
Always professional and efficient service. Very good follow up as well with both sales and service. follow up as well with both sales and service. More
by CMD02110
Other Employees Tagged: Kevin Bugbee, James Gibbons, Mohammed Omar, Janely Canuala, Stephanie Pham
January 04, 2022
I read the previous feedback, which was very good. And it did give me pause in providing this feedback. But my experience was not positive, and I feel the need to share it. Being aware of the note below it did give me pause in providing this feedback. But my experience was not positive, and I feel the need to share it. Being aware of the note below may better prepare YOU in the event you go into Herb Chambers BMW of Boston looking for a new car. My wife and I are in the market for a new car, and had decided on an X1. We visited their store and was courteously received by Melissa, the General Manager who arranged for us to be seen by a sales person. We quickly moved the conversation to a decision point of choosing for a '21 unit for ~$41K or a '22 unit for ~$45K. They were similar cars, and while documents were printed and reviewed my wife and I made our decision to go with the '22. As we're getting into the final steps, and monthly payments are being figured out, the numbers changed... with both units going up in prices between $2-3,000. The typical rationale was used... "higher demand..." "supply chain issues..." "no longer observing MSRP..." etc. etc. My wife and I both felt diminished by this exchange. The old "used car salesman" routine being used "live" on us. We were embarrassed. I do not know if this was unethical, but it was certainly disrespectful. Awful feeling. And I'm not sure I would put this at the feet of the salesperson... they work in a location that appears to encourage this tactic. Maybe this was a "one time thing".... if so, dang' it... what a way to start the year. More
by hecrod69
November 26, 2021
Herb chambers bmw is excellent across the board. Good management starting at the top with the exceptional Melissa Steffy. Having purchased and leased 10 plus cars from them for years, i can only say they management starting at the top with the exceptional Melissa Steffy. Having purchased and leased 10 plus cars from them for years, i can only say they have been a pleasure to deal with on both the sales side, (my favorite sales person is Nick Lagas), and service under the leadership of Matt Krappe. Whenever problems have arisen, (very rarely), they have been dealt with effectively, quickly and in a friendly positive manner. More
by No
Other Employees Tagged: Matt Krappe, Higor Teixeira
October 21, 2021
Hadi Eslami, my sales consultant, is outstanding. This is the second car I’ve acquired from him and I have referred many friends and colleagues. He is a pleasure to do business with. He is knowledgeable and the second car I’ve acquired from him and I have referred many friends and colleagues. He is a pleasure to do business with. He is knowledgeable and respectful and fun. More
by JoeC7505
Other Employees Tagged: Hadi Eslami, James Gibbons, Matt Krappe, David Torres
August 27, 2021
Very High quality customer experience with excellent attention to detail. attention to detail. More
by MC99!
Other Employees Tagged: Hadi Eslami, David Torres
August 27, 2021
Excellent service. Most responsive staff including the Mansger Mr Matt Krappe. Mansger Mr Matt Krappe. More
by Ski guy
Other Employees Tagged: Matt Krappe , Giovanni Tosti
June 19, 2021
I believe Ms. Melissa Steffy leads a great team. I have been a client at the service Dep. since 2009 and am so pleased with the assistance and welcome her team provides. Her team leaves a positive attuite, been a client at the service Dep. since 2009 and am so pleased with the assistance and welcome her team provides. Her team leaves a positive attuite, exceed and make sure Customer Service is Herb Chambers’ first priority in this competitive business 👍 Herb Chambers BMW of Boston earned my trust and business and would like to maintain that in the future. Thanks a million for her great leadership. More
by louayawadh
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