Melvin Alston | Page 17

Great as always I have owned 5 Lexuses. I have enjoyed driving each one and don't think I could own another brand. What keeps me coming back is Darryn Russ, my sale I have owned 5 Lexuses. I have enjoyed driving each one and don't think I could own another brand. What keeps me coming back is Darryn Russ, my salesman. He makes the experience of being a Lexus owner worth it... Nancy Davis More

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Timely Service Prompt welcome. Fast setup and paper work. Clear summery of work to be performed and rime it would take. Nice waiting area and good snacks. Work comp Prompt welcome. Fast setup and paper work. Clear summery of work to be performed and rime it would take. Nice waiting area and good snacks. Work completed on the minute. Nice touch with video of service tech giving summery of clothes condition. More

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Superior Service My wife and I have been taking our 2014 ES 350 to Jim Hudson for scheduled services ever since we purchased it in 2013. During that time period; Melvi My wife and I have been taking our 2014 ES 350 to Jim Hudson for scheduled services ever since we purchased it in 2013. During that time period; Melvin Alston has been our primary sale consultant. He has always provided superior service and professionalism. More

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Pleasant and professional The service team is always prompt and professional. They communicate any issues and efficiently work with you yo get the service done properly and tim The service team is always prompt and professional. They communicate any issues and efficiently work with you yo get the service done properly and timely. More

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Always fantastic. Love Jim Hudson Lexus!!!!!! Always a professional experience. Love Melvin! What a true pro!!He explains and educates me about what was the issue was and what was done to correct Always a professional experience. Love Melvin! What a true pro!!He explains and educates me about what was the issue was and what was done to correct the issue More

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ROUTINE SERVICE-OIL CHANGE; CLEANED hEADLAMPS Appointment easily made. Attendant was very courteous and knowledgeable. Reviewed my service record to advise if additional service was needed. Wor Appointment easily made. Attendant was very courteous and knowledgeable. Reviewed my service record to advise if additional service was needed. Work was done promptly and efficiently. Have always had a positive experience with routine maintenance. worked with Melvin Austin More

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Excellent service I don't do minimums on demand so I just write stuff here as a filler. I have warned you before that if you keep insisting on this I will ignore these I don't do minimums on demand so I just write stuff here as a filler. I have warned you before that if you keep insisting on this I will ignore these requests. Now, though, since you have already pissed me off, I will tell you how I REALLY feel about my visit. My ten year-old GS 460 died in the road because of a "stoppage in the drainage system" which caused "overflow water to shut down the computer" which in turn caused me to have it towed to the dealer. Once there, service was prompt, professional, courteous, and satisfactory, EXCEPT for the cost. If you believe anyone could be happy about paying $778 to fix such a xx failure you are insane. I remain happy with our LS 500 (our eighth Lexus) and the dealership, but see this as a Lexus failure. I will probably not replace this vehicle with a ninth Lexus. More

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20,000.00 mile oil service Have known Melvin for many, years. Always look forward to seeing him, and know when he is working with me, I don't need to go behind him, everything h Have known Melvin for many, years. Always look forward to seeing him, and know when he is working with me, I don't need to go behind him, everything has been done. On this visit I met Danny Chupek who was my service representative. What a great addition to the Jim Hudson Family! My last service was done at another dealership in the state, and the record of this service was not in the Lexus data bank. Knowing I had it done and should have the paper work in my glove box, Danny walked out with me to check. Yes, the paper work was there, but in thoes FEW minutes at the car he noticed two safety features that were not turned on. He showed he where to turn them on and where to SEE that they are turned on each time I started the car. Really enjoyed talking with him while doing paper work...GREAT addition to JHL!! More

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Excellent Service! I was very pleased with the Service that was performed on my 2006 Lexus. Melvin Alston was very thorough in explaining what needed to performed on my I was very pleased with the Service that was performed on my 2006 Lexus. Melvin Alston was very thorough in explaining what needed to performed on my car. I must also commend him on his pleasant personality!!! More

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I received excellent customer service. All of my concerns were addressed. The waiting area was very comfortable with a TV and refreshments. The complimentary carwash an extra bonus. were addressed. The waiting area was very comfortable with a TV and refreshments. The complimentary carwash an extra bonus. More

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