Merchants Service Center | Page 8

Service is above and beyond excellent I would like to thank John in the service dept as well as David in who is the service shop foreman. I have a 2012 Jeep Grand Cherokee that I thought w I would like to thank John in the service dept as well as David in who is the service shop foreman. I have a 2012 Jeep Grand Cherokee that I thought was a bad bearing or something in the front end that was making a rotational noise. Both individuals took in the vehicle and diagnosed that it was nothing in the front end but an issue with the new tires that I had.They only had 14K miles on them and were rated for 65K miles. After further testing they had told me that the tires are what was making the rotational noise and later that day went to where i purchased the tires and updated them to a new set of tires. The issue is no longer there and happy again that I can enjoy my vehicle once again. I just want to say thanks again to all that were involved in getting this issue diagnosed and very quickly. I would highly recommend this service dept to anyone looking to get the job done right the first time Thanks again. More

Helpful 1

Report | Print

Excellent service from Ryan Spada,financing and buffing crew. Ryan found the perfect vehicle for me with no pressure on his part throughout the transaction. That was v from Ryan Spada,financing and buffing crew. Ryan found the perfect vehicle for me with no pressure on his part throughout the transaction. That was very important to me. More

Helpful 0

Report | Print

Worst Service EVER! I purchased my vehicle from this dealership about a year ago, the Sales team were awesome. The service team? Not so much. I have been in and out of th I purchased my vehicle from this dealership about a year ago, the Sales team were awesome. The service team? Not so much. I have been in and out of this service department more than I've actually been inside of my own car. The service department at Merchants Auto SUCKS. Every single time I bring my car to them, They don't keep me up to date with whats going on with my own car, They would leave me pondering for hours and I would have to call them to see what is going on with my own vehicle. I've became a member with enterprise because of these people. Every single I received my car back from these people, something else went wrong and they keep telling me to bring it back so they can check it out. All they want is your money. They are a SCAM. They don't even know what they're doing. I just had my brakes replaced 2 months ago, brand new ones, brought my car there to get serviced yet again, get it back, now my brakes are messed up.... They replaced a light bulb in the front now my main headlight is out. I'm tired of bringing my car to them just to get it back with more problems. Now I bring it to a REAL dealership who fixes my issues, calls me AND tests me letting me know whats going on with my vehicle and letting me know how long it would take for them to resolve the issue. I would stay away from Merchants Service center. I cannot day it enough, this place SUCKS with service. More

Helpful 3

Report | Print

Great Service, extremely thorough .I heard about Merchants Autos on radio station 107..5 in Maine. So my husband, son and I decided to take the 3 hour journey to Hookset NH. Joe right .I heard about Merchants Autos on radio station 107..5 in Maine. So my husband, son and I decided to take the 3 hour journey to Hookset NH. Joe right from the get go was amazing. He went over the process step by step and made it easy to understand, they were very hospitable and offered popcorn and other snacks while we waited. Because of Joe and the amazing team at Merchants Auto we came out with a beautiful 2016 Ford F150 XL. Thank you so much for an amazing experience. More

Helpful 0

Report | Print

A dealership that 'over-extends' itself!! On my way to work, I realized that my headlight(s) were not functioning. I pulled over, called the dealership and was advised to come right over! I On my way to work, I realized that my headlight(s) were not functioning. I pulled over, called the dealership and was advised to come right over! I arrived in ten minutes, checked in with Mike DePetrillo, service consultant. He's a conscientious and caring employee who took my information, was able to provided a shuttle to my employer and sent me on my way. Important to note, all this took place in 23 minutes -- arriving to work on time and knowing my car will be cared for/repaired by end of the day. I've always been pleased with the services, both mechanical and customer, and cannot say enough about this dealership. More

Helpful 0

Report | Print

Too many appointments With the exception of Courtney Cassie , I was extremely disappointed with the service I received in my 2017 Ford escape . When. I purchased this vehi With the exception of Courtney Cassie , I was extremely disappointed with the service I received in my 2017 Ford escape . When. I purchased this vehicle on Oct 8 2018 I noticed the door seal was torn and I asked to have that repaired prior to my purchase I was assured it would be without any trouble ,however it took the service department three trips to order the correct one. Which meant added mileage in my new vehicle because I live in Franklin. Courtney knew how frustrated I was so she took it upon herself to double check the order and to also hand pick the techniction to perform the work she even called me a heads of the scheduled appointment (3rd) one to tell me she checked and It was the correct one ... Finally it was done but it was not done properly as they seemed it on the foot and not the doors edge ...but after3 trios to hooksette I was done ... More

Helpful 0

Report | Print

Excellent service I was recommended by a friend to go to the dealership cuz she had gotten a car a few weeks before I decided to take the drive here and my credit isn't I was recommended by a friend to go to the dealership cuz she had gotten a car a few weeks before I decided to take the drive here and my credit isn't greatest and I was shocked that they even approved me cuz before I came here to get a vehicle I had went to a Subaru dealership an had gotten denied due to my credit and experience was wonderful cuz while waited was served coffee an even though I felt like I was signing my life away i felt very welcome an even after I could call or text her anytime an ask questions about the car she was always available to answer them which was nice sense this is first time going thru a dealership More

Helpful 0

Report | Print

More than I expected I haven't had many experiences at big dealerships but this experience was awesome. I will go back to see rodney when I'm ready for my next vehicle. I haven't had many experiences at big dealerships but this experience was awesome. I will go back to see rodney when I'm ready for my next vehicle. Thanks again for the stress free experience. More

Helpful 0

Report | Print

Gene's the man Gene C. was extremely helpful and went to extensive lengths in order to get me a vehicle despite my terrible credit. I have only written a four star r Gene C. was extremely helpful and went to extensive lengths in order to get me a vehicle despite my terrible credit. I have only written a four star review because of Chuck, you know what you did..... Gene is what a car salesman should be, attentive, genuinely positive and just an overall good dude, I would recommend him to anyone I know. More

Helpful 0

Report | Print

Easy and smooth transaction! Excellent experience! Lisa Petrucelli, my saleswoman, was amazing from the start. We started communicating via online chat and in less than an hour I was already approved f Lisa Petrucelli, my saleswoman, was amazing from the start. We started communicating via online chat and in less than an hour I was already approved for financing and my car was waiting for me at the dealership. Very easy and smooth transaction. They never rush through the paperwork, carefully explaining every detail on the forms you are signing. Finance manager Steve was fantastic. He took the time to explain everything to me about my loan, gap insurance and extended warranty. I love this dealership. I will recommend them to all my family and friends,especially Lisa Petrucelli, no pressure sales woman that goes above and beyond for her clients. Thank you! Very satisfied customer Michelle Bedard More

Helpful 0

Report | Print