Merchants Service Center | Page 9

The sales & service experience evolved into nothing short of a disaster. Without exception, every interaction with this dealership led to frustration. It's our opinion that we were misled in certain key aspects of the overall sale. Our opinion is to stay clear of this dealership no matter what.

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The service center is always friendly and up front about repairs that are need, check in is quick and easy. My car is always ready on time or earlier when they say it will be done. If it takes longer they tell me why and keep me up date on the reason why it took longer.

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Andre and Steve were very friendly and knowledgeable. They were very thorough when they explained every part of the car, the deal, and the paperwork. They were very fair with the trade on our old clunker too. Will definitely recommend this dealership to others!

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I've dealt in the Past with Merchants Auto and have had Excellent Service, that's what Keeps Myself and My Family coming back. Merchants and their Trained staff helps you out in all ways, From Looking for the right car or Truck to the Personal one on one care of the Service Dept. The Dealers are The Best around in my Book. I had Bob Danati help me to decide on the Right Vehicle for my needs. Also want to Note that the Singer Family Strives to be the Best in the Automotive World and they By far have My Vote.....A+ Mark Davidson, Nashua NH

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We went in thinking we wouldn't even qualify for a loan and expecting to buy an older used vehicle at best.... and we came out with a 2012 Ford Focus! Great sales staff, Bob and Scott made us feel like we were VIP's the whole time. I liked how our bad credit was refered to as "challenged" instead of bad. Don't hesitate to go here if you need a newer vehicle and doubt car dealers, because these guys rewrote the book on customer service! 5 STARS!!

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The salesman was very organized and efficient. He was very intent on selling me a 2004 Ford Focus, and it has proven to be the perfect car for me. As I have knee osteoarthritis, the high seats and doors that open extra wide make it very easy to get in and out of. The car needed quite a bit of work at first, but it was all covered under the 1-month warranty and the service department did a great job of fixing everything in a timely manner. I was given a nice loaner car for a few days. The car looks like new and is now in good condition. The financing arrangement was wonderful. My car payment is only about $123/month with 2.8 percent interest. The first oil change is free and state inspections are free for the life of the car. There is a great selection of vehicles. I have the sports edition of the Focus. It handles very well, is fun to drive and has great brakes. I feel very safe driving it.

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This is my second review of Merchants Auto. The first was about the purcahse of my vehicle. I stopped in on Friday afternoon (with no appointment). I had a flat tire that I got earlier in the day while I was out in the Keene area. I did not feel comfortable driving on the spare and wanted to see if my tire could be repaired. They took my car right in and were able to repair the tire. They even put the spare back in the correct place (sadly, I have been to other places that do not make this practice). My car was ready quickly and everyone was very pleasant. The best part? The bath my Jeep got before it was returned to me! Thanks, again, Merchants for another wonderful experience!! Amy

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