Mia Castle | Page 6

Mia was not a pushy sales person. She knows her JOB very well. Not our first car buying rodeo but we definitely have found a gem. All around. Thanks Rating 10 out of 11. First time Mercedes buyers wish we well. Not our first car buying rodeo but we definitely have found a gem. All around. Thanks Rating 10 out of 11. First time Mercedes buyers wish we did it sooner More

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This is our second experience with this dealer and boy it's definitely hard to leave them. They meet our expectation every time. We came in and told them what we wanted and they executed; hassle free no b it's definitely hard to leave them. They meet our expectation every time. We came in and told them what we wanted and they executed; hassle free no back and forth. This time around we had the pleasure to work with Mia Castle and she was awesome. Her customer service is impeccable. She was very attentive and made sure we were comfortable the whole time. We saw the car we really wanted but didn't consider it because it was above our price point but Mia pushed for it and made it happen! We came out with our dream car and to top it off, I got a birthday gift from the accessories shop on the house. We also worked with Dean Cunningham and Larry Cash and they were awesome also. They all worked together and made things happen for us. It was truly a seamless process. We will definitely remain a loyal customer. Thank you! More

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Mia Castle is a gift. I am so deeply grateful for her skilled, honest and kind assistance.  She is real, relaxed and goes the extra mile at every turn. She gracefully facilitated the search for the vehic skilled, honest and kind assistance.  She is real, relaxed and goes the extra mile at every turn. She gracefully facilitated the search for the vehicle I was looking for and met all my questions along the way including the details of transport with ease and excellence. I found her to be an extraordinary human being of integrity and I feel privileged to know her - to know someone such as her who exists on this planet.  Her clients as well as Mercedes-Benz are very blessed by her phenomenal assistance and utmost care, concern and knowledge.  She offered perfect help navigating this new and intimate process of finding and delivering a vehicle I love and which will be a second home as I journey the world.   More

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For our Sales officer Ms. Mia Castle Ms Castle is a significant asset to this Dealership, and one of the reasons we continue to return to Annapolis to purchase our new Mercedes. She is Ms Castle is a significant asset to this Dealership, and one of the reasons we continue to return to Annapolis to purchase our new Mercedes. She is resourceful, actively engaged, and effectively responds to our questions. When we purchased our 2020 GLS 450 from her, she expertly and patiently explained all the new features. We appreciate all the guidance and assistance she has provided Drs. Kenneth & Sudha Haley More

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I purchased a GL63 AMG CPO from this dealership from 200 miles away. Communication was great - fast - efficient - and they covered my rental car to get to the dealership. I had my family at a hotel waiting miles away. Communication was great - fast - efficient - and they covered my rental car to get to the dealership. I had my family at a hotel waiting for me so I was in and out in under 20 minutes. Mia was phenomenal and responsive via text and phone as I was working through the transaction and the finance manager Allen was great to work with. Gorgeous location - great vehicle - A+. I will buy my vehicles from this dealer going forward even though the location is far from home. More

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Attentive buying experience that focused on finding exactly what we wanted. We found the car and a deal that we sought. We would start our next car search with Mercedes-Benz if Annapolis. exactly what we wanted. We found the car and a deal that we sought. We would start our next car search with Mercedes-Benz if Annapolis. More

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Exceptional sales and customer service We were in the market for a late model Subaru Outback, and I ran across a listing on TrueCar for a 2016 that was offered at Mercedes-Benz of Annapolis We were in the market for a late model Subaru Outback, and I ran across a listing on TrueCar for a 2016 that was offered at Mercedes-Benz of Annapolis. The car looked immaculate in the photos so I went to M-BA to take a look. Turns out it looked even better in person. I meet with Brian Sturgeon who answered all my questions, took us on a test drive and never pressured me and frankly put me at ease. I came back a week later and Mia helped me complete the sale as was equally as easy to deal with. But I have to admit that in the past the hard sell comes when you meet the finance people. Not the case at M-BA. Allen was amazing to deal with and took the time to explain my finance options yet not try and sell me stuff I didn't need. Buying a car is usually not a pleasant experience, but working with Brian, Mia, Asher (the sales manager) and Allen (finance) made everything about the purchase stress free and enjoyable. Enjoyable and car buying usually don't go together, but they do at M-BA! Remember we were buying a used (pre-owned) Subaru not a $70,000 Mercedes, yet it did matter because we were treated so well. No hard sell, or upselling, no attitude just simple courtesy and professionalism. I can't thank Brian, Mia, Asher and Allen enough for the wonderful buying experience. More

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Everyone is so professional. It was an incredible experience. Mia was so personable and made us feel like we’d get the deal we were looking for. Larry was extremely knowledgeable. We really liked experience. Mia was so personable and made us feel like we’d get the deal we were looking for. Larry was extremely knowledgeable. We really liked him More

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Great Shopping Experience We went in looking for a Pre-Owned car for my mother and we can not say how easy the process was. Since walking into the dealership we received great We went in looking for a Pre-Owned car for my mother and we can not say how easy the process was. Since walking into the dealership we received great customer service. Mia was great in showing us the car we were interested in and she made us feel welcomed and at ease. Allen in financing was great too. We got to know us and was really helpful with explaining everything before we signed. If we are in the market for another Mercedes, we will definitely be back. More

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I bought several cars in many different dealerships and this is by far the best experience Ive had. My initial conversation with Asher was excellent. He was honest, straight forward, and he provided me ev this is by far the best experience Ive had. My initial conversation with Asher was excellent. He was honest, straight forward, and he provided me everything he offered me. I did not experience the back and forth you tend to see in this industry theses days. He truly is a man of his word and that's hard to find in this industry. My sales rep Mia was also amazing she made sure all my questions were answered and went out of her way to make sure that the car I purchased was to my standers she definitely took the time to make sure I was content. I would definitely without a doubt will be coming back here for my next car purchase and will refer Asher and Mia all my contact who are looking to purchase their next vehicle. Thanks, Alejandra T. More

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