Michael Archer | Page 4

Great service all around. Sales team is great and service is amazing. Will definitely be returning! Sales team is great and service is amazing. Will definitely be returning! More

by devonpoko8 Verified Customer Verified Customer

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Absolutely the best car buying experience of my life. Mike Archer and crew at Parks Ford are amazing! I love my Eruption Green Bronco Sport Badlands I've named Loki. Nothing but praise for everything inv Mike Archer and crew at Parks Ford are amazing! I love my Eruption Green Bronco Sport Badlands I've named Loki. Nothing but praise for everything involved in acquiring Loki. More

by Nick Heitzman Verified Customer Verified Customer

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While I will say that I was very surprised by how fast the work was completed, car drives great now. The customer service definitely left some things to be desired. I had to call multiple times and speak the work was completed, car drives great now. The customer service definitely left some things to be desired. I had to call multiple times and speak with multiple managers just to get an updated service invoice. I was told I would receive and email the next day more than once only for me to have to call back the next day because I never received it. There were fees added to the original invoice i was not made aware of - this was corrected it just took too much work was too much back and forth to get it. There seems to be a disconnect in communication in the service dpt. I let my service tech know i still needed an electronic copy when i picked up the car and still had to call back days later because i never got it. I talked to Edwin the last time and he was very rude. I heard him talking to my service tech about me and then when he told me I couldnt get the invoice until the next day despite them not closing for another 1/2 hour I asked to be transferred to my tech he claimed he wasnt there and that no one else could access it and that if i needed the electronic one I could just go to Staples to get it because no one could access it but the tech. That is not good customer service especially since I advised I had been having issues getting it for days. I called back and spoke to a manager in sales right after I hung up and after 5 mins on hold he was able to email me the invoice with no issue. It was ridiculous. They do great work but drop the ball on simple things. More

by msb.uni Verified Customer Verified Customer

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The 3 Mikes were amazing! I brought my new car back twice because the detailing was so poor. When I left the second time it still wasn’t right. Parts in the back seat, I ha I brought my new car back twice because the detailing was so poor. When I left the second time it still wasn’t right. Parts in the back seat, I had to get the box from the third row and put in my own mats. I have never bought a brand new car and taken delivery in this shape. Poor detailing for a brand new car. More

by ADREGAN17 Verified Customer Verified Customer

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I had a great experience with my salesman. Everything when smooth and I got a great price. Everything when smooth and I got a great price. More

by lambemma49 Verified Customer Verified Customer

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Very friendly and seem to go the extra mile to get what I wanted. Great dealership and would do business again with them wanted. Great dealership and would do business again with them More

by sivad98 Verified Customer Verified Customer

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They’ve always taken care of me and answered all questions that I have for them. questions that I have for them. More

by billg111 Verified Customer Verified Customer

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I didn’t feel like i was told everything and paid too much. Lost 2,000 when they should not have taken out of my account 2 weeks later much. Lost 2,000 when they should not have taken out of my account 2 weeks later More

by bluesmom1956 Verified Customer Verified Customer

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Joshua Torres, the sales representative, maintained good contact with us. The coordination with service for final prep of the vehicle was also good. contact with us. The coordination with service for final prep of the vehicle was also good. More

by 4-dfloridaproperty Verified Customer Verified Customer

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Fast and friendly just came in to adjust the tire pressure on a cold day in the F150 Platinum I purchased a couple days prior. pressure on a cold day in the F150 Platinum I purchased a couple days prior. More

by Cade Verified Customer Verified Customer

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