Michael Bateman | Page 4

It was fine. I didn't have an extremely long wait. I know if I needed anything, I could pretty much rely on them I didn't have an extremely long wait. I know if I needed anything, I could pretty much rely on them More

by vickiwalz55 Verified Customer Verified Customer

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Excellent service. Very timely. We got an appointment right away when we thought we would have to wait. Very timely. We got an appointment right away when we thought we would have to wait. More

by Bevbentch Verified Customer Verified Customer

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Good service. A little pricey. $700 for one small camera is very high! Service was good. A little pricey. $700 for one small camera is very high! Service was good. More

by sagrothoff Verified Customer Verified Customer

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everything went well. One of the parts didn't come in with the other and it was rushed in and got it the next day the new parts fix the problem. One of the parts didn't come in with the other and it was rushed in and got it the next day the new parts fix the problem. More

by berniebrondel Verified Customer Verified Customer

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I experienced the worst customer service and speed of service was awful. I purchased a brand new vehicle from Joe Machens Capital City and within a week the service light came on and my vehicle wouldn’t service was awful. I purchased a brand new vehicle from Joe Machens Capital City and within a week the service light came on and my vehicle wouldn’t reverse. My vehicle was towed to Joe Machens on March 18th. It was there until April 16th and they found nothing wrong with it. Any updates on my car were given to me after I called, they never called me with an update without me first calling. When my vehicle was brought back to me it had 15 miles until out of gas. I also never received a 2nd key for the vehicle when purchased. I have been asking for one for over a month and I still don’t have it. I’ve never been this disappointed with a business and never had this much trouble with a service department and dealership. More

by Jessica Verified Customer Verified Customer

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I'm not happy with the car. I have had in the shop at least 3 times to get nothing rectified I have had in the shop at least 3 times to get nothing rectified More

by mmebruer Verified Customer Verified Customer

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Scheduled by mistake with Columbia Ford, service dept fit me in and addressed a couple of recalls. me in and addressed a couple of recalls. More

by QMSW1970 Verified Customer Verified Customer

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We went to Joe machens because we were told tires would be in and car would be fixed next day. Turns out, it was going to be the next day. Said there's no way they could get me a loaner. So we called rusty be in and car would be fixed next day. Turns out, it was going to be the next day. Said there's no way they could get me a loaner. So we called rusty drewing and they said they could do a loaner on same timeline. It took a call from my husband saying 'rusting drewing said they'll offer a loaner' for them to miraculously come up with a loaner. Then it took 3 days, so thank goodness they did. Everyone was great except the service coordinator, Michael, who didn't put in any extra effort to get a loaner for me then seemed very inconvenienced and irritated when he called me saying he had a loaner. The woman at the front desk is amazing and the man with the Texas accent is also amazing! More

by Kra16350 Verified Customer Verified Customer

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I went in because Ford tech support was insistent that I must get the newest version of SYNC updated to solve all of my problems, turns out they had no clue what they where talking about but the guys at Cap must get the newest version of SYNC updated to solve all of my problems, turns out they had no clue what they where talking about but the guys at Capitol City helped me figure everything out and Michael even got my Ford app reset for me. Thank you guys!! More

by MARYE.CHRISTOPHER Verified Customer Verified Customer

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Helpful and understanding Willing to tackle challenging electrical issue and find resolution to the problem. electrical issue and find resolution to the problem. More

by brucedrecktrah Verified Customer Verified Customer

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