Michael Bateman
Michael Bateman at Joe Machens Capital City Ford

Michael Bateman | Page 3

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.3
102 Reviews
4.3

102 Reviews

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102 Reviews of Michael Bateman

June 11, 2026

Dealership Rating
Employee Rating

Awesome The visit was awesome. Serviced early and on time and cost-effective easy to do business. More

by garysadams01
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

Jun 11, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your feedback. We’re glad your Ford Fusion service was handled promptly and at a fair price. We look forward to helping with any future maintenance.

June 11, 2026

Dealership Rating
Employee Rating

Michael Bateman and Joe Machens Ford always provide top notch service. Service work is completely in a timely manner with the utmost care and professionalism. More

by gordontimd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2026

Joe Machens Capital City Ford responded

We’re delighted that Michael and our team provided prompt, attentive service on your Ford F-150. Your recognition of the care and professionalism means a lot. Thank you for your five-star feedback.

June 08, 2026

Dealership Rating
Employee Rating

It always takes longer to do the service than I think it should. Thank you. More

by danieljansen958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Joe Machens Capital City Ford responded

Thank you for your patience and your business. We truly appreciate your feedback.

June 06, 2026

Dealership Rating
Employee Rating

Got me in even though I didn’t have an appointment thanks a bunch. I appreciate it More

by BECKYKROLL348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

Joe Machens Capital City Ford responded

We’re glad we could fit your Ford Escape in without an appointment. Thanks for sharing your experience and drive safe!

June 05, 2026

Dealership Rating
Employee Rating

Michael Bateman went beyond and was helpful when there was a problem with my truck at closing that caused it to be kept over night. More

by Vader
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

Jun 05, 2026

Joe Machens Capital City Ford responded

Thank you for the 5-star review. We’re glad Michael could address the issue with your Ford F-150 that required an overnight stay. Please let us know if there’s anything else we can assist you with.

June 03, 2026

Dealership Rating
Employee Rating

Better elsewhere I would rather spend my day communicating with a competent person than a subpar chatbot More

by CONNORP188
Recommend Dealer
No

Other Employees Tagged: Michael Bateman

Jun 10, 2026

Joe Machens Capital City Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. GSM - Harold Love hlove@machens.com

June 01, 2026

Dealership Rating
Employee Rating

Easy to set the appointment and very communicative throughout the process. Only thing I never received updates on was if any recall items were cleared up during the service. But also, I forgot to ask More

by Scot.ratcliff
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

Jun 01, 2026

Joe Machens Capital City Ford responded

Thank you for sharing how straightforward it was to schedule your Ford F-250 service and for noting our communication. Michael can review your service records and confirm if any recall items were addressed. Please let us know if you’d like those details or have other questions.

May 30, 2026

Dealership Rating
Employee Rating

It was terrible for the following 3 reasons: 1. My appointment was at 7:30 am. According to the tracker on my phone, the inspection of my vehicle didn't start until 10:15 am, almost 3 hours after m More

by dwalker65807
Recommend Dealer
No

Other Employees Tagged: Michael Bateman

Jun 04, 2026

Joe Machens Capital City Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience. Thank you. GSM - Harold Love hlove@machens.com

May 29, 2026

Dealership Rating
Employee Rating

The service people were great! The service time was good. The notifications for service is appropriate. More

by glorybee44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Joe Machens Capital City Ford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Machens Capital City Ford!

May 22, 2026

Dealership Rating
Employee Rating

Everything went fine. No issues and fixed the same day. Ride service was great. Good! More

by F62GROVE
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

May 22, 2026

Joe Machens Capital City Ford responded

We’re glad Michael and our team provided same-day service on your Ford F-150 and that the ride service was convenient. Thanks for sharing your positive feedback. We look forward to helping with your Ford again.

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