Josh Jones

I purchased a used car from the dealership during the test drive discovered an issue and was promised it would be fixed. It took them two weeks just to get it into the shop and I had already signed paper test drive discovered an issue and was promised it would be fixed. It took them two weeks just to get it into the shop and I had already signed paperwork on the purchase the whole time I was losing time on my temp tags, etc. finally, I got the truck. My sales person was outstanding after driving the truck two days. The same issue started again. I took it to get it looked at and it had been misdiagnosed and repaired improperly. The technician that I took it to outside of the dealership had it fixed within two hours and haven’t had no problems ever since since that point I’ve been trying to get compensated for the repair and have been running in circles and getting told different excuses daily, I would not recommend Joe Machens Capital City to any of my friends or family or if anybody ask, I would give them my honest opinion I don’t feel like they’re making things right and they’re dragging their feet on Everything less than learned More

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Once we figured out what we wanted, Ajay called us saying a truck that checked most of our boxes had just come in. We made arrangements to look at it and Josh was able to assist us in Ajay absence. The whole a truck that checked most of our boxes had just come in. We made arrangements to look at it and Josh was able to assist us in Ajay absence. The whole experience was great. More

by kempkerfarm Verified Customer Verified Customer

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I experienced the worst customer service and speed of service was awful. I purchased a brand new vehicle from Joe Machens Capital City and within a week the service light came on and my vehicle wouldn’t service was awful. I purchased a brand new vehicle from Joe Machens Capital City and within a week the service light came on and my vehicle wouldn’t reverse. My vehicle was towed to Joe Machens on March 18th. It was there until April 16th and they found nothing wrong with it. Any updates on my car were given to me after I called, they never called me with an update without me first calling. When my vehicle was brought back to me it had 15 miles until out of gas. I also never received a 2nd key for the vehicle when purchased. I have been asking for one for over a month and I still don’t have it. I’ve never been this disappointed with a business and never had this much trouble with a service department and dealership. More

by Jessica Verified Customer Verified Customer

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Very knowledgeable and helpful throughout the entire process of my vehicle purchase. Answered all my questions. process of my vehicle purchase. Answered all my questions. More

by robybarra1328 Verified Customer Verified Customer

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I'm very happy with my experience—everything was smooth, transparent, and stress-free from start to finish. Josh and the team was friendly, knowledgeable, and never pushy, which made the process actually e transparent, and stress-free from start to finish. Josh and the team was friendly, knowledgeable, and never pushy, which made the process actually enjoyable. More

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Overall, we got the best service from AJay and we recommend everybody to him. Got my wife her dream car in just 2 days recommend everybody to him. Got my wife her dream car in just 2 days More

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Everyone at the machens store was very helpful with buying a new car. My family was very happy with our purchase buying a new car. My family was very happy with our purchase More

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Everyone was very helpful not just my sales man but everyone was really helpful to help me get the vehicle that I wanted liked and needed down to the color and what I wanted on it they are all a super everyone was really helpful to help me get the vehicle that I wanted liked and needed down to the color and what I wanted on it they are all a super helpful group of people from top to bottom More

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Salesmen make the dealership. Mine was really good even though relatively new at it . First time in 60 years I've paid. Full price despite my best efforts'n Mine was really good even though relatively new at it . First time in 60 years I've paid. Full price despite my best efforts'n More

by jeserichlaw Verified Customer Verified Customer

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The dealer was very cooperative and easy to deal with. They satisfied our concerns with issues and took care of them. They satisfied our concerns with issues and took care of them. More

by Edbier Verified Customer Verified Customer

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