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Michael Caccese

Overview Reviews (249)

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Michael Caccese

Michael Caccese | Page 3

Sales Consultant

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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5.0

249 Reviews

Overview Reviews (249)

Dealership Experience

11 yrs, 1 mo

Industry Experience

11 yrs, 1 mo

Specialties & Trainings

Cadillac Certified Sales Consultant

Employee Video

5.0

249 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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249 Reviews of Michael Caccese

November 19, 2025

Dealership Rating

Employee Rating

Always a friendly atmosphere at Otto. From service to buying a car I always have a good experience. Mike is always a pleasure to work with. From service to buying a car I always have a good experience. Mike is always a pleasure to work with. More

by wardenjea

Verified Customer

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ian Maher, Bill McLean, Amber Young

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Nov 19, 2025 -

Otto Cadillac responded

Thank you so much for your review of Otto Cadillac! We appreciate your kind words and are happy to hear you have always been well taken care of by our team. We will be sure to share this feedback with Mike!

November 12, 2025

Dealership Rating

Employee Rating

Buying the vehicle was a pleasant experience from beginning to end. Very polite and knowledgeable staff. beginning to end. Very polite and knowledgeable staff. More

by woods.stephen1974

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Ian Maher, Ryan Bussinger

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Nov 13, 2025 -

Otto Cadillac responded

Stephen, thank you for choosing Otto Cadillac and for sharing your positive feedback! Safe travels ahead!

October 31, 2025

Dealership Rating

Employee Rating

Not reviewing Aleks Gentle because I don’t know who he is. The person who sat with us in the car was great! Anthony maybe? is. The person who sat with us in the car was great! Anthony maybe? More

by traudt4

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Ian Maher, Anthony Betor

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Oct 31, 2025 -

Otto Cadillac responded

Thank you for your feedback! We’re glad you had a great experience with our team, whether it was Anthony or someone else. We’ll pass along your kind words. Thank you for choosing Otto Cadillac!

October 17, 2025

Dealership Rating

Employee Rating

The team at Otto were great and we appreciated their customer service and follow-up customer service and follow-up More

by michellejumper518

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Declan Cohen, Ian Maher, Dan Zukowski

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Oct 17, 2025 -

Otto Cadillac responded

We appreciate the stellar review here at Otto Cadillac!

October 09, 2025

Dealership Rating

Employee Rating

Mike and the team were incredibly helpful and flexible. When the car needed a repair before pickup, they delivered a loaner to my house for me to use in the meantime. When the car needed a repair before pickup, they delivered a loaner to my house for me to use in the meantime. More

by neilspickus

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ian Maher, Ryan Bussinger

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Oct 09, 2025 -

Otto Cadillac responded

Hi Neil, we are so thankful for your business! Thank you for highlighting Mike and our team in your review. We are glad we could help out at every turn. See you next time at Otto Cadillac!

September 28, 2025

Dealership Rating

Employee Rating

Mike, Declan, and Ian made this car purchase stress free and effortless. From my emails and phone calls to Mike and Ian, to smooth transitioning in the business office with Declan, everyone treated us with and effortless. From my emails and phone calls to Mike and Ian, to smooth transitioning in the business office with Declan, everyone treated us with familiarity as a repeat customer, kindness, and professionalism. Aleks deserves a shout out for being patient when showing us all of the technology in our new vehicle! Otto has once again given our family reason to keep coming back! Thank you for all that you did to help us! More

by LAHENZEL331

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Declan Cohen, Ian Maher , Aleks Gentile

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Sep 30, 2025 -

Otto Cadillac responded

Thank you for the wonderful feedback! We're thrilled our team made your car-buying experience smooth and stress-free. We look forward to welcoming you back to Otto Cadillac!

August 31, 2025

Dealership Rating

Employee Rating

Super Dealership sales -fiancé-service, Ian and Michael are great to work with they make it easy. are great to work with they make it easy. More

by mike@turnkeyws.com

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ian Maher, Sean MacWhinnie

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Sep 03, 2025 -

Otto Cadillac responded

Mike, we are glad to hear that Ian and Michael made everything easy. Thanks for choosing Otto Cadillac!

Sep 03, 2025 -

mike@turnkeyws.com responded

We are very happy to be back with the Otto Team

July 31, 2025

Dealership Rating

Employee Rating

The service manager does a excellent job, service department also does great! I would recommend Otto to anyone, department also does great! I would recommend Otto to anyone, More

by martylesh

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean

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Aug 13, 2025 -

Otto Cadillac responded

Thank you for recommending Otto Cadillac! We're thrilled to hear that our service manager and team did an excellent job. See you next time!

July 07, 2025

Dealership Rating

Employee Rating

We've been doing business with Otto for the past 8 years, having purchased 3 new Cadillacs. We always appreciate Otto's friendly and knowledgeable employees! having purchased 3 new Cadillacs. We always appreciate Otto's friendly and knowledgeable employees! More

by penncentral

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Ian Maher

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Aug 13, 2025 -

Otto Cadillac responded

Thank you for your many years of loyalty! We are proud to have you as an Otto Cadillac customer and we look forward to welcoming you back next time. Have a wonderful day!

June 23, 2025

Dealership Rating

Employee Rating

Still waiting on parts so my car can be fixed. Going to be a month. Going to be a month. More

by rjachlew

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Declan Cohen

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Aug 13, 2025 -

Otto Cadillac responded

I apologize for the delay. We aim to provide our customers with the most efficient service possible, yet there are times when our parts ordering process can extend repairs. I'd like to look into this further for you. Please reach out to me when you have a moment. Thank you, Roger Prentiss - Service Manager (518) 692-9604