Michael DeSalvo | Page 3

Alfa Romeo Fiat of Strongsville responded

Hi ERICWAIS, We're sorry that your sunroof wasn't working upon delivery and that you didn't receive the quick answers you were looking for. However, I am glad that our service department was able to right the ship for you. We strive for perfection but fell short here and as always we learn and improve. We do hope you love your new Alfa for years to come. If you would like to discuss further please fee free to call one our sales managers Mike or Joe at 440-334-2155.

Alfa Romeo Fiat of Strongsville responded

Hi Nate F, Thank you so much for your kind words! We’re thrilled to hear that Doug and the Strongsville team made your out-of-state purchase smooth and stress-free. If you ever need anything down the road, we’re always here to help. Enjoy your new Alfa!

Alfa Romeo Fiat of Strongsville responded

Hi RICHK0, Thank you for this 5 star review! We appreciate you and hope you love your new Alfa for years to come!

Alfa Romeo Fiat of Strongsville responded

Hello Gtetorakis, I'm sorry you feel this way. Please allow me to present the facts. You returned your lease vehicle here that you leased from a different dealer. When leasing a car you are responsible for the wear and tear at the end of the lease. The dealer does not inspect lease returns and is not involved in that process. The bank sends an independent inspector to the dealership to do the inspection and they determine the damage and assign a dollar amount, if any, send that info back to the bank and they bill accordingly. If we inspected the car and are wrong in our assessment then we would be responsible, no? If we tell you to fix something and they wouldn't have charged you or if we tell you not to fix something and they do charge you... You can see the problem here. Furthermore, you call us for an explanation of the bill which we provide. You don't like the answer, understandable, no one likes unexpected bills. However you damaged your car, the repairs are your responsibility. The bill came from the bank, not Alfa Romeo of Strongsville. To put it another way, if you rent a house and leave damages at the end of the lease it will be deducted from your security deposit by the landlord. Would you expect your real estate agent to pay for that charge? Leaving a one star review solely because we would not pay your bill is uncalled for. As for valuing the customer relationship and earning trust? We've been the top rated Alfa Romeo dealer for customer satisfaction in the country three years running. We more than appreciate our customers and have built a following because of it. Again we're sorry that you feel this way but stand by our decision. If you would like to discuss further feel free to call us at 440-334-2155.

Alfa Romeo Fiat of Strongsville responded

Hi ELAINEMORA Thank you for this thoughtful 5 star review! We appreciate your patronage and hope you're loving your Alfa!

Alfa Romeo Fiat of Strongsville responded

Hi MARCO, Thank you for leaving this 5 star review and for the kind words! We appreciate your ongoing patronage and hope you're loving the new Stelvio!

Alfa Romeo Fiat of Strongsville responded

Hi STN017, Thank you for leaving this excellent 5 star review! We appreciate the kind words and we hope you're loving your new Alfa!

Alfa Romeo Fiat of Strongsville responded

Hi Redguy216, Thank you for taking the time to leave this excellent 5 star review! We appreciate the kind words and your patronage. We hope you're loving your new Alfa Romeo!

Alfa Romeo Fiat of Strongsville responded

Hi drayghost5, Thank you for your patronage and for taking the time to leave this review! We hope you love your Afla!

Alfa Romeo Fiat of Strongsville responded

Hi ME09DB, Thank you for this 5 star review and patronage!