Michael Deem | Page 12

I purchased my first vehicle from Subaru or Kennesaw and it could not have been any more pleasant. The process was so smooth and I felt like I was treated as a priority. it could not have been any more pleasant. The process was so smooth and I felt like I was treated as a priority. More

Report | Print

Very professional & courteous staff. Everything went smoothly, all our questions & concerns were answered quickly and clearly. Buying a new car is always a bit stressful, but this expe Everything went smoothly, all our questions & concerns were answered quickly and clearly. Buying a new car is always a bit stressful, but this experience was low on the stress scale. More

Report | Print

From the moment of my initial contact with Richard King I received exceptional customer service and professionalism. I have purchased numerous cars in my lifetime, but this experience stood out by far… Profe received exceptional customer service and professionalism. I have purchased numerous cars in my lifetime, but this experience stood out by far… Professional, Courteous, Respectful, but most of all filled with Integrity…. Great price, great car and Phenomenal Customer Service, Thank You Richard and Subaru of Kennesaw !!! More

Report | Print

Great experience buying a new car! Travis was excellent. We were pleased with the whole process. We were pleased with the whole process. More

Report | Print

Very positive experience buying my 2019 Subaru Outback. Worked with Stephanie online and Travis in person for my test drive and ultimate decision to purchase. Initial inquiry via Online/Email communication Worked with Stephanie online and Travis in person for my test drive and ultimate decision to purchase. Initial inquiry via Online/Email communication with Stephanie was excellent. Thoroughly enjoyed working with Travis at the dealership for my test drive and trade negotiations. Finance experience with Mike was also positive. I am please to say that I received the same excellent care when I returned to Subaru of Kennesaw to install my all weather bumper guard and plan to use them for any future needed warranty service. More

Report | Print

ralph kurkland was great he listened to what we said ,didn't push anything on us ,didn't push anything on us More

Report | Print

Ralph Kurkland and the other staff at Subaru of Kennesaw made shopping for our car a breeze! What I was dreading as a hassle, turned out to be a great experience. made shopping for our car a breeze! What I was dreading as a hassle, turned out to be a great experience. More

Report | Print

Easiest car purchase I have ever made! Ralph was fantastic and patient with my needs. I am extremely happy with my new Subaru ascent! Highly recommend! fantastic and patient with my needs. I am extremely happy with my new Subaru ascent! Highly recommend! More

Report | Print

We bought a new 2021 Forester Sport 4/14/21. Paid full price (less body side moldings $329) and got offer for $500 for our 2004 Camry w 170K. We attended the Atlanta Car show earlier same day and got $500 price (less body side moldings $329) and got offer for $500 for our 2004 Camry w 170K. We attended the Atlanta Car show earlier same day and got $500 coupon bar code but dealer could not read it and not give it. After some give and take the salesman Ralph gave us $1000 for the Camry and we paid upfront for a 3 year lease with option AT ANYTIME to convert to purchase, which we plan to do. My wife wanted to be owner so all paperwork is in her name. We found some errors in the paperwork; $1000 for the trade was not reflected and the promised $500 coupon was also missing. Came back on 4/19/21 to have corrected - and now it begins. Was told by Ralph and Finance guy Mike that all was correct and that $500 coupon was coming from Subaru. We asked where in the paperwork it showed this. After some heated discussion Louis the GM cut us a check (#133296) for $1000 and said; "he would have found it anyway". He and the finance guy Mike both seemed condecending and dismissive. On 5/10/21 we came in for our learn all about your Subaru class given wonderfully by Atiq Choudhry. While there I checked with Ralph on our $500 coupon status. Earlier that day Subaru said that the coupon would come for the dealer. When I spoke to Ralph he was upset that he had been dinged by the bad review my wife gave on our experience with this dealership. She noted that while I was away getting the title they rushed her through the purchase. When I returned with the title Ralph asked if "everything was still on" - strange I thought later. Well I should have known - did a Carmax buy your car and did a honest eval and was given $2400 good for 5 days - MY BAD. Ralph said that Louis was out and would get to us today (5/11) and he did calling my wife at 8:30 am ranting that they had been maligned and that the check was in the mail. My wife asked for an apology and was told I quote that he would never apologize and then.....hung up. On 5/10 Atiq while giving the class said that he would speak to Louis - because at the monthly meeting our purchase was discussed. We got our $500 check from this dealer the next day. Bottom line - all of this could have been avoided by good customer service and above all honesty. Anywhere along the line this dealer could have tried just a little harder to gain our trust offer an apology and prevent this disaster. This reflects so badly on Subaru when the blame should be on this dealer. We truly love our Forester but would never recommend buying form this dealer. We will also not use this dealer for service (also due to bad reviews) and can only hope that the other location for service in Roswell - also owned by the same dealer is better. If not there is another dealer on the other side of town about 45 minutes....I can only hope. More

Report | Print

Had not purchased a car in 15 years and was dreading the though of going to a dealership and dealing with the pushy Sales folks. My husband and I just went to LOOK at the sabaru and we ending up going home though of going to a dealership and dealing with the pushy Sales folks. My husband and I just went to LOOK at the sabaru and we ending up going home with one. The gentleman who sold us the car, Ralph Kurland, was absolutely incredible. He was extremely professional and courteous and had a great sense of humor. He was patient with me as I am "old school" and all these bells and whistles was totally overwhelmed. Ralph is a true asset to Subaru! All too often in these busy days we fail to recognize those that go the extra mile and Ralph falls into this category. I sincerely hope that Subaru realizes what a great person he is and my husband and I feel very fortunate that he was the one who took care of us! More

Report | Print