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Michael Giusto
Michael Giusto at Biggers Mitsubishi

Michael Giusto | Page 3

Service Manager

Biggers Mitsubishi

1325 E Chicago St
Elgin, IL 60120

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4.7
397 Reviews
4.7

397 Reviews

Write a Review

397 Reviews of Michael Giusto

November 14, 2025

Dealership Rating
Employee Rating

The service manager was rude and disrespectful to me the customer!! I will not go back to Biggers again! More

by PANTHIER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Perez

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for sharing your feedback. We sincerely apologize for your experience with our service manager — this is not the level of service we strive to provide. We take your concerns very seriously and would like the opportunity to discuss this further and make it right. Please contact our management team at your earliest convenience.

November 12, 2025

Dealership Rating
Employee Rating

Got us in really fast for an appointment and I did a drop off and I picked it up when they said it would be ready! More

by ANTHONYGMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re glad we could get you in quickly and complete your service on time. We truly appreciate you choosing Biggers Mitsubishi!

November 10, 2025

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Employee Rating

Everyone is always very nice very pleasant. My car got worked on and as promised I was in and out within our hour and a half. Everything was done to my satisfaction. And I will be scheduling in More

by L2PERRY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez , Jeremy Brennan

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re glad to hear our team was pleasant and efficient, and that your service was completed to your satisfaction. We look forward to seeing you for your next oil change in a few months and truly appreciate you choosing Biggers Mitsubishi!

November 09, 2025

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Employee Rating

Whoever represent you to service car on my last visit was coping and pasting everything on head was not willing to fix the car but was after billing me, charged before diagnosed More

by LINDAUGUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for sharing your feedback. We sincerely apologize for your recent experience and any frustration caused by the billing and service process. This is not the standard we aim to provide, and we’d like the opportunity to review your visit and address your concerns. Please contact our management team at your earliest convenience so we can work toward a resolution.

November 08, 2025

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Employee Rating

It was terrible how the manager treated the maintenance tech by yelling at him in front of other employees and customers. More

by PUDGYBYNATURE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for sharing your feedback. We sincerely apologize that you witnessed this behavior, as it does not reflect the professional and respectful environment we strive to maintain. We take your concerns seriously and will address this internally. Please reach out to our management team if you’d like to discuss your visit further.

November 07, 2025

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Employee Rating

Always have excellent service and trust your dealership personnel to answer my questions. Thanks alot. More

by 0RSCHWEIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez , Jeremy Brennan

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re thrilled to hear you consistently receive excellent service and trust our team to answer your questions. We truly appreciate your loyalty to Biggers Mitsubishi!

November 06, 2025

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Employee Rating

Very friendly and efficient service. Very knowledgeable staff. We appreciated the diagnosis of things we might consider having done. . More

by lkayedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez, Ali Nauraiz , Jeremy Brennan

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re glad our team provided friendly, efficient, and knowledgeable service, and that the recommendations were helpful. We truly appreciate you choosing Biggers Mitsubishi!

November 05, 2025

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Employee Rating

People are polite and knowledgeable and are willing to work with you regarding maintenance upkeep and purchases. More

by dediolaura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Casey, Rafal Sterkowiec, Jose Perez

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re thrilled to hear our team was polite, knowledgeable, and helpful with your maintenance and purchases. We truly appreciate you choosing Biggers Mitsubishi!

November 01, 2025

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Employee Rating

I Always receive decent service but 75-90 minutes is too long for an oil change. More

by DENISED21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for your feedback. We’re glad to hear that you consistently receive good service, and we apologize that your oil change took longer than expected. We’ll review our processes to see how we can make service visits quicker and more efficient. We appreciate your patience and your continued trust in Biggers Mitsubishi.

October 29, 2025

Dealership Rating
Employee Rating

Everyone is welcoming. Service dept is outstanding. Jim and Arnold were terrific. Our new purchase went smoothly, as always. I think this is our 8th or 9th car from Big More

by laura-bonat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez , Jeremy Brennan, Jim and Arnold from sales

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for your loyalty and wonderful feedback! We’re thrilled to hear that Jim, Arnold, and our team provided outstanding service and that your purchase went smoothly. We’ll be sure to pass along your well wishes to Keith — we know he’ll appreciate it. We truly value your continued trust in Biggers Mitsubishi over the years!

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