

Dealership Experience
4 yrs, 3 mos
Industry Experience
23 yrs, 3 mos
Languages Spoken
English
536 Reviews
Write a Review536 Reviews of Michael Grasso
September 23, 2025
The service team is Always pleasant and professional worked with several different service managers all amazing… worked with several different service managers all amazing… More
Other Employees Tagged: Jean Louis, Marco Pinto, Kevin Gomez, Ron Richardson, Eric Ng, Christian Rodriguez
September 11, 2025
My experience at Acura of Pembroke Pines can be summed up in one name: Kramer Fernandez. He was incredibly kind, went the extra mile, and was always willing to find a solution. In fact, even though we purcha in one name: Kramer Fernandez. He was incredibly kind, went the extra mile, and was always willing to find a solution. In fact, even though we purchased the vehicle back in April and only recently had to bring it in for a technical issue, Kramer was right there to assist us once again. The management and sales team were also excellent—very professional and fair during the negotiation process. I would definitely recommend them 100%. On the service side, the issue was resolved, but it took two weeks and there wasn’t much communication or explanation throughout the process. It feels like the team is still not fully prepared to service electric vehicles. My concern is that the car may experience further issues in the future, since I never had any problems with my previous Acura models, yet this new ZDX already required a two-week stay in the shop. More
Other Employees Tagged: Douglas Campbell, Giovanni Vargas, Jorge Ramirez , Kramer Fernandez
August 20, 2025
Great experience at Acura of Pembroke Pines. Michael was friendly, professional, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure I w Michael was friendly, professional, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure I was completely satisfied. More