Michael Grasso | Page 18
Service Consultant
Acura Of Pembroke Pines
15601 Pines Blvd
Pembroke Pines, FL 33027
Dealership Experience
4 yrs, 11 mos
Industry Experience
23 yrs, 11 mos
Languages Spoken
English
573 Reviews
Write a Review573 Reviews of Michael Grasso
February 26, 2024
The service was great from start to finish. Can’t think of an easier place to get an oil change. Can’t think of an easier place to get an oil change. More
Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez
February 14, 2024
I recently purchased a 2024 MDX A Spec vehicle from Acura Pembroke Pines for my wife. After bringing the vehicle home, I noticed one of the chrome exhaust pipes did not appear level (symmetrical) with the o Pembroke Pines for my wife. After bringing the vehicle home, I noticed one of the chrome exhaust pipes did not appear level (symmetrical) with the other exhaust pipe. The vehicle was brought in to another dealer for a tire repair at which time I requested the exhaust pipe be straightened. The dealership indicated the car needed to go back to Pembroke Pines Acura. An appointment was made and I brought the car in and showed the issue to the service advisor Mike. Mike indicated the repair would be made without issue but that a new muffler needed to be ordered. The part was ordered and the repair made. I commend Mike and staff at Acura of Pembroke Pines in taking care of this issue without question. The same cannot be made of the other dealer whose name I am intentionally omitting. More
Other Employees Tagged: David Campbell
February 09, 2024
Everyone is very professional and the ambient is very inviting. Services are always a job well done. inviting. Services are always a job well done. More
Other Employees Tagged: Michael Chan, Angela O'Connor, Ryan Reeves, Jean Louis, Marco Pinto , Stevan Dyer, Kevin Gomez, Christian Rodriguez
January 19, 2024
Dealing with the service department was very difficult and counterproductive. They do not seem to care about fixing the problem with your vehicle even when you have paid for the services. Their customer s and counterproductive. They do not seem to care about fixing the problem with your vehicle even when you have paid for the services. Their customer service is definitely lacking and I would not recommend this dealership to fix your vehicle. More

