Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Michael Grasso

Overview Reviews (590) Inventory (438)

Contact Me

View All Employees

< View All Employees

Michael Grasso

Michael Grasso | Page 32

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

Contact Me

4.6

590 Reviews

Overview Reviews (590) Inventory (438)

Dealership Experience

5 yrs, 5 mos

Industry Experience

24 yrs, 5 mos

Languages Spoken

English

4.6

590 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Michael Grasso

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

590 Reviews of Michael Grasso

January 21, 2023

Dealership Rating

Employee Rating

Really bad customer service. They give you an appointment and make you wait 2 hours after your appointment time to see you. They make you pay when you buy your car for oil change They give you an appointment and make you wait 2 hours after your appointment time to see you. They make you pay when you buy your car for oil changes and tire rotations and when you go to have your car serviced they don’t rotate your tires. Very disappointing service. More

by jaimejcasado

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Oscar Olive IV

Jan 23, 2023 -

Acura Of Pembroke Pines responded

Hi Jaime, We're disappointed that your experience wasn't up to our usual standards and we hope we can have a chance to regain your confidence in us. We want to resolve your concerns and encourage you to please get in touch with Service Department at (877) 468-9930. Thank you.

January 16, 2023

Dealership Rating

Employee Rating

My advisor Mike Grasso addressed our vehicle problem effectively and the work performed was very well done. Thank you effectively and the work performed was very well done. Thank you More

by CARLOYDS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 18, 2023 -

Acura Of Pembroke Pines responded

We're so glad Mike & the team were able to take care of your vehicle's issue! Thanks for trusting Acura of Pembroke Pines with your business. We hope we can be of service again in the future!

January 16, 2023

Dealership Rating

Employee Rating

People aren’t friendly. Too long of a wait. I have been there 3 times and every time need to go back cuz issues are not addressed the first time. Too long of a wait. I have been there 3 times and every time need to go back cuz issues are not addressed the first time. More

by DELORIS7793

Verified Customer

Workmanship

Service Time

Recommend Dealer

January 09, 2023

Dealership Rating

Employee Rating

I have been 3 times and each service provider went above my expectation! Great service! my expectation! Great service! More

by SingleyD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 10, 2023 -

Acura Of Pembroke Pines responded

We're so glad our team continues to exceed your expectations! Thanks for your loyal business and we'll see you next time here at Acura of Pembroke Pines!

January 09, 2023

Dealership Rating

Employee Rating

I’ve been a customer for 15 years and Mike Duggan is the main reason I keep coming back main reason I keep coming back More

by mikedvr

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michael Duggan, Jean Louis

Jan 10, 2023 -

Acura Of Pembroke Pines responded

Mike and our team appreciate your great five-star review and continued loyalty, Mike! We value you as a customer and look forward to seeing you at your next visit! Thank you! - Acura of Pembroke Pines

January 06, 2023

Dealership Rating

Employee Rating

Service was professional and efficient. The service manager was straightforward. He told me what was required. The service manager was straightforward. He told me what was required. More

by ALBERT05

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 09, 2023 -

Acura Of Pembroke Pines responded

Thanks for reviewing your recent visit here at Acura of Pembroke Pines! We hope we have the opportunity to serve you again in the future!

January 04, 2023

Dealership Rating

Employee Rating

Everyone was friendly and the service was quick. They were prompt and efficient and communicated all necessary items. They were prompt and efficient and communicated all necessary items. More

by ATKLAPPER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 06, 2023 -

Acura Of Pembroke Pines responded

Thank you for visiting Acura of Pembroke Pines! Our team appreciates the kind feedback and looks forward to serving you again in the future!

January 01, 2023

Dealership Rating

Employee Rating

Check-in was a breeze. The waiting area is a very clean and there is plenty to eat. The waiting area is a very clean and there is plenty to eat. More

by HOLDFAST2ME

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 05, 2023 -

Acura Of Pembroke Pines responded

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Acura of Pembroke Pines and we hope to see you again next time!

January 01, 2023

Dealership Rating

Employee Rating

The manager and everybody we dealt with were simply amazing and extremely helpful. Can’t say enough about them. amazing and extremely helpful. Can’t say enough about them. More

by Emma

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

Jan 04, 2023 -

Acura Of Pembroke Pines responded

Thank you for your review, Emma! Our team looks forward to seeing you next time at Acura of Pembroke Pines

January 01, 2023

Dealership Rating

Employee Rating

Acura of Pembroke Pines is amazing and works very hard to please their customers. I love the service they provide for the customer. Keep up the good work 👏 please their customers. I love the service they provide for the customer. Keep up the good work 👏 More

by MURPHY13324

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 04, 2023 -

Acura Of Pembroke Pines responded

Thank you for sharing your review! We love hearing positive feedback from our customers! -Acura of Pembroke Pines

Dealership Inventory (438 Vehicles)

2026 Acura Integra | new

$39,343

2026 Acura Integra

new

Majestic exterior

CVT

Front-wheel Drive

$39,343

View Vehicle Details

View Details

2026 Acura MDX | new

$60,748

2026 Acura MDX

new

Majestic exterior

Automatic

Front-wheel Drive

$60,748

View Vehicle Details

View Details

2026 Acura ADX | used

$32,286

2026 Acura ADX

used

Solar Silver Metallic exterior

CVT

Front-wheel Drive

$32,286

View Vehicle Details

View Details

2026 Acura MDX | new

$79,298

2026 Acura MDX

new

Majestic exterior

Automatic

All-wheel Drive

$79,298

View Vehicle Details

View Details

2026 Acura MDX | new

$60,748

2026 Acura MDX

new

Carbon exterior

Automatic

Front-wheel Drive

$60,748

View Vehicle Details

View Details

2025 Acura RDX | used

$34,786

2025 Acura RDX

used

Black Pearl exterior

Automatic

All-wheel Drive

$34,786

View Vehicle Details

View Details

View All Inventory