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Michael Grasso
Michael Grasso at Acura Of Pembroke Pines

Michael Grasso | Page 45

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

Contact Me
4.6
574 Reviews

Dealership Experience

5 yrs

Industry Experience

24 yrs

Languages Spoken

English English

4.6

574 Reviews

Write a Review

574 Reviews of Michael Grasso

May 15, 2022

Dealership Rating
Employee Rating

Very poor service Bad communication Hangs up phone No complimentary wash Rude workers Didn’t recognize my car More

by MARIAVRIL770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

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May 16, 2022

Acura Of Pembroke Pines responded

We regret that your experience wasn't up to our usual standards, Maria. We'd like to help resolve this situation and regain your confidence in us. Please contact Larry at lschlossberg@czag.net if you would like to discuss this further. Thank you.

May 13, 2022

Dealership Rating
Employee Rating

Front vehicle drop off to pick up I received excellent customer service, especially from the person who helped me out. More

by YAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

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May 13, 2022

Acura Of Pembroke Pines responded

This is what we love to hear! Thank you for trusting our team with your automotive needs! See you next time at Acura of Pembroke Pines!

May 11, 2022

Dealership Rating
Employee Rating

Great customer service. I was able to drop my car and get a loaner within 15. More

by MGMICHEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andres Perez

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May 11, 2022

Acura Of Pembroke Pines responded

Thank you for your 5-stars! We appreciate you as a customer at Acura of Pembroke Pines! See you next time!

May 10, 2022

Dealership Rating
Employee Rating

Michael was an exemplary representative who ensured I had a positive service experience. My car is operating smoothly as well. More

by JONATHAN.SAYRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 11, 2022

Acura Of Pembroke Pines responded

We're so happy to hear Michael provided you with such wonderful service, Jonathan! Thanks for visiting Acura of Pembroke Pines - we hope to see you again next time!

May 10, 2022

Dealership Rating
Employee Rating

Fast service, clear explanation, no pushy behavior, or pussyfooting. Good facility to sit and wait. More

by GERDY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
May 11, 2022

Acura Of Pembroke Pines responded

Thank you for the positive feedback! We appreciate your business and hope to see you again next time here at Acura of Pembroke Pines!

May 07, 2022

Dealership Rating
Employee Rating

Great service! Michael and others were helpful. Service was efficient. I also really appreciated the car cleaning. I had an awesome first experience here!!! More

by NATALIERUST63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
May 09, 2022

Acura Of Pembroke Pines responded

Thank you for visiting us here at Acura of Pembroke Pines! We appreciate your positive feedback and hope we have the opportunity to serve you again in the future!

May 07, 2022

Dealership Rating
Employee Rating

The entire staff is comprised of some of the nicest, and most competent, people assembled in one company More

by DJCHRISTIE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto

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May 09, 2022

Acura Of Pembroke Pines responded

Wow, thank you so much for the kind comments about our team! We're honored to receive your support and look forward to seeing you next time here at Acura of Pembroke Pines!

May 07, 2022

Dealership Rating
Employee Rating

The entire staff is comprised of some of the nicest, and most competent, people assembled in one company More

by DJCHRISTIE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto

Report | Print
May 09, 2022

Acura Of Pembroke Pines responded

Thank you so much for the kind review! We're truly grateful for your support and look forward to seeing you next time! - The Acura of Pembroke Pines Team

May 05, 2022

Dealership Rating
Employee Rating

Mike the service advisor was very efficient and handled my concern extremely well. Great customer service skills More

by LIAM HERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
May 06, 2022

Acura Of Pembroke Pines responded

Thank you for the excellent feedback, Liam - we'll be sure to pass it along to Mike! Your business is much appreciated by all of us here at Acura of Pembroke Pines and we hope to see you again next time!

May 05, 2022

Dealership Rating
Employee Rating

Had a great experience with my service advisor but the car detail missed several areas of the inside of my vehicle and it feels like it was a rush job. Overall service was good despite the missed detaili More

by OogiesDad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
May 06, 2022

Acura Of Pembroke Pines responded

Hello - thank you for taking the time to express your disappointment with your vehicle after your recent detail. We want all of our customers to leave satisfied, and if you wish to discuss this further, please contact Larry at lschlossberg@czag.net.

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