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Michael Grasso

Overview Reviews (573) Inventory (493)

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Michael Grasso

Michael Grasso | Page 52

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

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4.6

573 Reviews

Overview Reviews (573) Inventory (493)

Dealership Experience

4 yrs, 11 mos

Industry Experience

23 yrs, 11 mos

Languages Spoken

English

4.6

573 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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573 Reviews of Michael Grasso

February 08, 2022

Dealership Rating

Employee Rating

My Acura receive excellent service, very content with the time it took to complete the oil change time it took to complete the oil change More

by TAIORT18

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 09, 2022 -

Acura Of Pembroke Pines responded

Thank you for your review! We look forward to seeing you next time at Acura of Pembroke Pines!

February 07, 2022

Dealership Rating

Employee Rating

Poor communication When came to pick up carKeys where Poor communication When came to pick up car Keys where misplaced Waited an extra 25 minutes Just paid and got keys No advice or follow up Poor communication When came to pick up car Keys where misplaced Waited an extra 25 minutes Just paid and got keys No advice or follow up on any other service needed From adviser Won’t be back More

by LUCA.VILLAR

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Feb 22, 2022 -

Acura Of Pembroke Pines responded

Hi Luca, We regret that we were unable to make your appointment a five-star experience. We encourage you to please contact our Service Department at (877) 468-9930 to discuss this in more detail. Thank you.

February 04, 2022

Dealership Rating

Employee Rating

The best experience I have had for an oil change. It was quick. I would go back again for the next change. quick. I would go back again for the next change. More

by DD183

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 07, 2022 -

Acura Of Pembroke Pines responded

Thank you for giving us the opportunity to serve you! We look forward to seeing you again next time here at Acura of Pembroke Pines!

February 03, 2022

Dealership Rating

Employee Rating

Theybare always helpful and read to assist. I can book an appointment at any time or day. Very convenient. appointment at any time or day. Very convenient. More

by JGANON712

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 04, 2022 -

Acura Of Pembroke Pines responded

Thank you for trusting our team at Acura of Pembroke Pines! We appreciate your review, and look forward to seeing you next time!

February 01, 2022

Dealership Rating

Employee Rating

I was very happy with the service at Acura of Pembroke Pines when I visited. Pines when I visited. More

by makar24

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 02, 2022 -

Acura Of Pembroke Pines responded

We're so glad to hear it! Thank you for visiting Acura of Pembroke Pines!

January 30, 2022

Dealership Rating

Employee Rating

Mike Grasso was the person to assist me on my visit to service center and was very helpful. Exceptional job! service center and was very helpful. Exceptional job! More

by freddyriverajr0317

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Gomez

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Feb 01, 2022 -

Acura Of Pembroke Pines responded

It's great to hear that Mike made this such a great experience! Thank you for coming to Acura of Pembroke Pines!

January 28, 2022

Dealership Rating

Employee Rating

The cashier was a bit frank and didn’t make eye contact, but overall it was a great service by Michael who dealt with me. but overall it was a great service by Michael who dealt with me. More

by DhowardandCgardner

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Marco Pinto

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Jan 31, 2022 -

Acura Of Pembroke Pines responded

Thank you for the review and feedback. We hope we can be of service to you again in the future! - The Acura of Pembroke Pines Team

January 27, 2022

Dealership Rating

Employee Rating

Mike was very professional, treated me with respect, answered all my questions, and honored me the best deals each time I came in for a service! answered all my questions, and honored me the best deals each time I came in for a service! More

by Taylor

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jan 28, 2022 -

Acura Of Pembroke Pines responded

Thank you for the wonderful feedback, Taylor! It was a pleasure having you visit us here at Acura of Pembroke Pines and look forward to seeing you next time!

January 27, 2022

Dealership Rating

Employee Rating

Excellent service. Very pleased with service advisor & technicians that repaired the car. Would highly recommend to anyone owning an Acura technicians that repaired the car. Would highly recommend to anyone owning an Acura More

by HLEASE21

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Jan 28, 2022 -

Acura Of Pembroke Pines responded

Thank you for recommending the Acura of Pembroke Pines team! We're grateful for your support and look forward to seeing you next time!

January 26, 2022

Dealership Rating

Employee Rating

I am very satisfied with the quality of service i got and I will definitely come back I will definitely come back More

by Taibipfef

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jan 27, 2022 -

Acura Of Pembroke Pines responded

We're so happy to hear this! Thank you for giving us the opportunity to earn your business - we look forward to seeing you again next time here at Acura of Pembroke Pines!

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