Michael Hedrick

Michael and the team expedited the servicing of my Edge and resolved an issue that my prior service center kept overlooking for over two years. Thank you for listening to my requests and providing pleasant and resolved an issue that my prior service center kept overlooking for over two years. Thank you for listening to my requests and providing pleasant professional service. More

by John_zis Verified Customer Verified Customer

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Guys at service are so kind and helpful in getting all my needs addressed and fixed. Great services needs addressed and fixed. Great services More

by kcr827 Verified Customer Verified Customer

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Very promp and honest service - very much appreciated - will user HP Ford service again in future will user HP Ford service again in future More

by Customer Verified Customer Verified Customer

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The service desk lead was lacking in customer-first decorum (sluggish, distracted). The text that I received confirming the appointment offered an interactive ability to respond, but it proved to be br decorum (sluggish, distracted). The text that I received confirming the appointment offered an interactive ability to respond, but it proved to be broken or simply no person tended to it. When I arrived, the service desk lead was lacking in customer-first decorum (sluggish, distracted). I ended up spending 3 hours waiting for my car, after being told it was a 1-2 hour appointment, at most! Lastly, and I had to remind the billing department that I had a full warranty that covered the appointment, after I saw the bill (the bill was quickly reduced to reflect the warrant coverage, as a result). More

by jsb115 Verified Customer Verified Customer

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I always had a great experience and mu service advisor Frank is a wonderful person and knowledgeable Frank is a wonderful person and knowledgeable More

by Allstar Cars & Limousine Verified Customer Verified Customer

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2 hours for a five minute oil change. No other work was done. No time for car wash. No other work was done. No time for car wash. More

by rnewman6 Verified Customer Verified Customer

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Very nice and professional people very polite everything on time place was very neat and clean on time place was very neat and clean More

by nightjourneylimo Verified Customer Verified Customer

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HP Ford’s Team was proactive with communication! Their team was very helpful, professional, and knowledgeable! Their team was very helpful, professional, and knowledgeable! More

by DEZWITTE Verified Customer Verified Customer

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Excellent care ans customer service. Michael listened to my concerns. I will definately come back and refer this dealership Michael listened to my concerns. I will definately come back and refer this dealership More

by shedrick58 Verified Customer Verified Customer

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Came from another dealer 6 months after I purchased my vehicle and am EXTREMELY SATISFIED with their service team. I was dealing with a gentleman named Steve and he has since retired. I am dealing with a vehicle and am EXTREMELY SATISFIED with their service team. I was dealing with a gentleman named Steve and he has since retired. I am dealing with a young man Making me now and he also doesn’t miss a beat. If Your Looking To Buy Or Lease Or Service A Vehicle I highly recommend’Highland Park Ford!!!! More

by Thesslurie@gmail.com Verified Customer Verified Customer

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