Michael Hill | Page 11

Don't take any dealer by their word. Means nothing Always proceed with caution when dealing with anyone from this dealership. You can't trust anyone's word these days. Got the shaft from Michael Hill. Always proceed with caution when dealing with anyone from this dealership. You can't trust anyone's word these days. Got the shaft from Michael Hill. Thanks More

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Great service! Awesome service, learned all about my new car and had all of my questions answered. Followed up with emails and phone calls in order to see if I had a Awesome service, learned all about my new car and had all of my questions answered. Followed up with emails and phone calls in order to see if I had any further questions. Great experience! More

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Great Experience! Hi me and my wife very thankful to Mike Hill and Christ Taccetta . We had a great experience leasing Mercedes Benz at Benzel-Busch. This was a firs Hi me and my wife very thankful to Mike Hill and Christ Taccetta . We had a great experience leasing Mercedes Benz at Benzel-Busch. This was a first time ever we leased a vehicle but because of Mike Hill and Christ Taccetta leasing process was very smooth and hassle free. Great guys and very informative. I will always recommend other to visit Mercedes Benz at Benzel-Busch. Thank you Mike and Christ. More

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Excellent Service We had a good experience with all the people we interacted in the dealership. Mike and Rob were both attentive to our needs. They accommodated our re We had a good experience with all the people we interacted in the dealership. Mike and Rob were both attentive to our needs. They accommodated our requests and provided options to get the deal done. More

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Being robbed during routine service Terrible experience. Nothing went right with this service. Brought car in and was promised to have the service completed the next day. Day 2, at 5 Terrible experience. Nothing went right with this service. Brought car in and was promised to have the service completed the next day. Day 2, at 5 PM service still not completed. Personal property was stolen from the vehicle. Had to file police report. Dealership made insulting comments, and made ZERO effort to rectify the situation. Offering a free shirt and cheap dealership gift card is really free advertisement for them. This dealership treats you like you are an idiot. More

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-My experience with Michael hill over at Benzel-Busch Mercedes-Benz could not have been more pleasant or straight forward. From the moment I contacted the dealer to the moment the car was delivered I fe Mercedes-Benz could not have been more pleasant or straight forward. From the moment I contacted the dealer to the moment the car was delivered I felt I was working with a Consummate professional. His pricing was both competitive and transparent, he has respectful and Accommodating of my time constraints. He was able to reschedule a delivery on less than an hour's notice and still managed to have the car cleaned, fueled and all necessary paper work pre-printed filled out and ready for signing. I was in and out of the dealer in under an hour, an impressive feat that I have never experienced in any of my prior car buying experiences. -Michael was able to field every curve-ball and every oddball question I asked, even about the most obscure stats. He was able to address every possible concern of even the most unlikely scenario. I have often been described as a man with impossibly high standards and expectations but Michael both met and exceeded every one of them. Ultimately the biggest compliment I can give Michael is that he was instrumental in my decision to purchase from Benzel-Busch opposed to the many other choices available. Truly he is an asset to their organization. More

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Quite simply -- excellence in knowledge, customer service and professionalism. Based on this and past experiences, I will continue to purchase my Mercedes' from Michael and Benzel for the rest of my days. and professionalism. Based on this and past experiences, I will continue to purchase my Mercedes' from Michael and Benzel for the rest of my days. More

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Michael was pleasure to deal with. Could just tell he was a straight shooter; no games. Put his best foot forward from the outset -- no "need to check with manager" or "what's the number I have to hit". was a straight shooter; no games. Put his best foot forward from the outset -- no "need to check with manager" or "what's the number I have to hit". Clear, concise answers and explanations -- I hate it when the sales guy are ambiguous with answers or worst they make it up and pretend they know more than they do. Don't expect them to know everything -- better to say "don't know but can find out". Not only was Michael's quote the best but he was on the ball with preparing the paperwork in advance, including getting insurance for the new vehicle so I didn't have to waste time. Went in to pick up the car a few days later. Took about 10 minutes to sign the papers. Was prepared not to buy the add ons but Deej was good. Not too pushy (although they're suppose to sell, that's their job). Ended up getting the lease end excess wear and tear coverage. Who knows if it'll end up being a good thing but at least it's eliminate 99% of the lease end excess wear and tear $ anxiety. Both Mike and Deej were excellent -- professional, friendly, not pushy, prepared. Combinations hard to find at car dealers. More

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I worked with Michael Hill on the lease of a 2011 ML350. Michael was fantastic during the entire process. On a pricing basis, Michael was the most aggressive on the cap cost of the truck as well as the t Michael was fantastic during the entire process. On a pricing basis, Michael was the most aggressive on the cap cost of the truck as well as the total monthly and upfront payments. He did an excellent job in searching for vehicles outside of his current inventory and was exceptionally responsive when our initial vehicle fell through. Michael displayed excellent customer service throughout this experience and was available via work phone, cell phone and e-mail. He provided updates on the scheduled delivery and even delivered the truck directly to my wife's office. I highly recommend Michael and look forward to dealing with him in the future. More

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After we decided to purchase a ML350 we started a quotation online. Michael send me all the information we needed and with a very competitive price. He's also very patient with us on all of the quest quotation online. Michael send me all the information we needed and with a very competitive price. He's also very patient with us on all of the questions we have. At first we were hesitated to go to him because we live in Long Island and we had the big snow blizzard. However, after talking with a few local dealers we were very upset and felt like we wasted our time. Some dealerships have "online promotion department" but they are talking totally different languages from the real sales person that you meet at the dealership. The excitement of buying a new car turned into a angry argument with the local dealers. Michael, on the other hand, is beyond our expectation. He worked hard with us to make sure we get all the information we need before our visit and when we were in his office the brand new car is waiting for us! We paid the price as we discussed previously and then the only thing left is to take this new baby home. The very next day Michael called me to make sure I'm happy with everything. That's what I call professional. Will definitely recommend him to my friends if they are interested in any Mercedez. More

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