Michael Howard | Page 3

BEST dealership of ANY car brand I have ever dealt with! To say a car dealership is honest, and really cares about their customers sounds like a fairy tale......but this is the truth about Infinity of Norwoo To say a car dealership is honest, and really cares about their customers sounds like a fairy tale......but this is the truth about Infinity of Norwood. Glad I am a repeat customer, and working the best sales, finance and repair people EVER!!! LOVE my car, and with any luck will have it 16 years like my last one!!! Best car on the road. I literally DUMPED my Mercedes Benz C300, which was in the repair shop more than I had it. While in the repair shop for the 3rd time this month I told them to keep it (a 2016 with only 12,220 miles) because I was done! None of the technology ever worked, including the navigation......no it isn't 16 satellites that are broken but the software MB refuses to acknowledge has a serious error.One thing you need to realize is a German car dealer will NEVER admit that their cars have problems!!!! They never do recalls because it's easier and cheaper to pay off personal injury claims. So the cars are horrible, the staff are arrogant more so than the consumer, and yes I had had it. Stick with a Japanese car, and preferably Nissan, Infinity and you won't be disappointed. More

by HILLARYFBARNETT Verified Customer Verified Customer

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Service (Terrence and Brandon) and Sales ( Michael Howard) I’ve had my G35 serviced here by Terrence for many years, a great technician !!!! and I have dealt mostly with Brandon as an advisor, friendly efficie I’ve had my G35 serviced here by Terrence for many years, a great technician !!!! and I have dealt mostly with Brandon as an advisor, friendly efficient and very personable. I had to let go of my G and Brandon brought me over to sales and introduced me to Michael Howard. Michael was very professional, no nonsense as myself and within a few hours I purchased a CPO Q. Michael made the whole process very easy and knows his jam ! If you visit this dealership looking to purchase a car be sure to seek out Michael Howard, he will make your buying process seamless ! More

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Routine maintenance This was the 2nd scheduled oil change and tire rotation. Got an appointment same day, i waited while the service was performed. was completed quick This was the 2nd scheduled oil change and tire rotation. Got an appointment same day, i waited while the service was performed. was completed quickly, cost exactly what I was told it would cost, and left after the car was cleaned in and out. More

by JAY.REESE Verified Customer Verified Customer

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Periodic Maintenance Have been a customer for many years and highly recommend the services. Michael Howard has always been terrific. Service Department is always helpf Have been a customer for many years and highly recommend the services. Michael Howard has always been terrific. Service Department is always helpful and friendly. Maintenance is always done promptly. More

by MJANUS Verified Customer Verified Customer

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Helpful I think all 3 of the guys that I worked with were all so helpful. I don't love the car I'm in BUT they were all trying to help me with other options. I think all 3 of the guys that I worked with were all so helpful. I don't love the car I'm in BUT they were all trying to help me with other options. Service was great too. More

by JENNMCDONALD2 Verified Customer Verified Customer

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Excellent customer service I contacted Mike Howard on CarGurus and scheduled a time for a test drive of a 2013 Volvo S50 T5 AWD. Despite the fact that Infiniti of Norwood is no I contacted Mike Howard on CarGurus and scheduled a time for a test drive of a 2013 Volvo S50 T5 AWD. Despite the fact that Infiniti of Norwood is not a Volvo dealer, the car was well prepped and in very good condition. After a test drive, I noted a vibration around the care, and it seemed the tires needed balancing, rims were bent or the alignment was off. We made a fair offer and it was accepted. The car was impeccable upon delivery and I took a second test drive and found the car to be in acceptable shape. I will keep an eye on the road vibration but have a 60-day used car warranty so I am sure the dealer and Mike will take care of it if there are issues. More

by MITCHELLJ Verified Customer Verified Customer

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Excellent experience! I typically dread car shopping, but Michael and the finance manager I worked with made the experience as great as it could be. I’m thrilled with my Q I typically dread car shopping, but Michael and the finance manager I worked with made the experience as great as it could be. I’m thrilled with my QX60, and looking forward to working with Infiniti of Norwood in the future! More

by lafleurski Verified Customer Verified Customer

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Recomended The process take a bit longer but in the end was good negotiation and good deal for credit. Michael Howard and Michael Sweeney were very helpful. The process take a bit longer but in the end was good negotiation and good deal for credit. Michael Howard and Michael Sweeney were very helpful. More

by Le Verified Customer Verified Customer

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Great job The staffs were awesome. They responded quickly and explain with the greatest courtesy to make me feel very good. I see them as great accest to the co The staffs were awesome. They responded quickly and explain with the greatest courtesy to make me feel very good. I see them as great accest to the company More

by YETAFBOSTON Verified Customer Verified Customer

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Great service Thanks for the quality service! I enjoyed the professionalism from all of your employees. The service beat my expectations and I will be sure to retur Thanks for the quality service! I enjoyed the professionalism from all of your employees. The service beat my expectations and I will be sure to return in the future. More

by Michael_Tran_Le Verified Customer Verified Customer

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