Michael Johnson | Page 2

Great Experience here, Always! I now drive two VWs, Passat and Jetta, thanks to Daniel, Darryl and Michael for their undivided attention, patience and help getting me out of two pre I now drive two VWs, Passat and Jetta, thanks to Daniel, Darryl and Michael for their undivided attention, patience and help getting me out of two previous cars I wanted to trade in. They're very knowledgeable and helpful with Everything! More

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Preowned car experience I bought my first car, a pre-owned Toyota, from Joe. Since I knew exactly which car I wanted he was really quick and helpful, and made sure I got a go I bought my first car, a pre-owned Toyota, from Joe. Since I knew exactly which car I wanted he was really quick and helpful, and made sure I got a good deal. There was quite a bit of paperwork since I'm a first time car owner and he was patient throughout the process. He made sure I understood the ins and outs of the car before I left the lot, and even made sure it was super clean and had new rubber floor mats. Thanks Joe!! More

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Most laid back experience ever!!!! Joe was awesome and made my car buying experience painless! He was professional, honest and didn't play games. I feel like I got an amazing deal for Joe was awesome and made my car buying experience painless! He was professional, honest and didn't play games. I feel like I got an amazing deal for my dream car!!! More

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Exemplary Across The Board I received unmatched customer service by everyone I encountered at Keffer Volkswagen. William Brinkley (Sales) displayed a helpful, caring, and hard I received unmatched customer service by everyone I encountered at Keffer Volkswagen. William Brinkley (Sales) displayed a helpful, caring, and hardworking attitude during and after my car purchase experience. He went above and beyond in making sure that my son and I were happy with our vehicles. This was not my first purchase at Keffer Volkswagen and it will not be my last. I strongly recommend this dealership based on the outstanding care and attention given to me and my vehicles during all my visits. From sales to service, the staff at Keffer have always exceeded my expectations. Special thanks to William Brinkley, Sean Bartol, Michael Johnson, and Kristen Shaffer! More

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The worst experience First off I will start by saying I will NEVER recommend this dealership to anyone. I was a first time car buyer and It was my biggest retreat making t First off I will start by saying I will NEVER recommend this dealership to anyone. I was a first time car buyer and It was my biggest retreat making this dealer my choice. I was sold a bad car, I was promised services with the purchase of the car that were not kept. I was forced into a contract I had no idea about and the cost. I did not receive a bill of sale for several days(that is how I found out about the extra 6k add on) ,the dealership refuses to return my calls or others who I have had call and I call just about every other day.This has been going on for almost a month now. The customer service is rude, the business is ran so unprofessional, And the general manager, don't even get me started. I have seeked out to other VW dealers for help but unfortunately they are not affiliated. Many people from other dealers have tried helping me with the situation but no luck. I'm positive at least four other dealers know how bad of an experience I have had. As I stated before I was taken advantage of and mistreated. My next step is getting my family lawyer involved. My situation is lingering on for more than it should have merely because of the poor judgement I made in choosing such a terrible car dealership. My advice to all, STAY AWAY go to South Charlotte VW off Independence More

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Great Service with a Responsive Team! Service was amazing. My family and I went in looking for a car for myself and in a matter of a couple of hours we walking out with a basically new Jet Service was amazing. My family and I went in looking for a car for myself and in a matter of a couple of hours we walking out with a basically new Jetta, in comparison to other dealers where you would spend the whole day. Rick Holland, was our sales rep who got us in and out with no hassle. He had great patience and satisfied our needs and desires in whatever we needed in a vehicle. Even Michael, from the finance department made it an easy process for us without having us dread hours there. Will definitely work with this team again! More

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Keffer=Quality Jim Keffer has hired a FANTASTIC group of sales & service people. This is our 4th purchase & will be back. This group knows how to take of you from pu Jim Keffer has hired a FANTASTIC group of sales & service people. This is our 4th purchase & will be back. This group knows how to take of you from purchase to service More

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Great Experience!! My wife and I were met by Rick Holland. He asked what we were looking for and he promptly provided us with multiple option based on our requirements. My wife and I were met by Rick Holland. He asked what we were looking for and he promptly provided us with multiple option based on our requirements. One of our request was a no BS process, he displayed patience, poise a sense of humor and mostly, straight up answers. Along with the great car buying experience the service continues with follow up calls from Rick. More

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