Michael Keegan Jr | Page 2

What a pleasant experience working with Adam has been. He was patient and understanding an we didn’t have to jump through any hoops or play the back and forth game. I explained what we wanted and he made He was patient and understanding an we didn’t have to jump through any hoops or play the back and forth game. I explained what we wanted and he made it happen! More

by samgoo18 Verified Customer Verified Customer

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Villages Subaru is not a reputable dealer. On 02/02 we upgraded a 2025 Forester Limited Hybrid for a 2026 Forester Touring. Villages Subaru sold me a $1147.00 Paint and Fabric warranty on my 2 On 02/02 we upgraded a 2025 Forester Limited Hybrid for a 2026 Forester Touring. Villages Subaru sold me a $1147.00 Paint and Fabric warranty on my 2025 Subaru. They told us it was mandatory, yet after the sale when we got the contract it stated that the warranty was definitely not needed for the sale. I requested a refund and was told it was non refundable. I filed a complaint with the Better Business Bureau and Mike Keegan said the refund was being processed, so BBB dropped the complaint, but the money was not refunded. The Paint and Fabric warranty is only for one year and covers only scratches that do not have exposed undercoating and the dents coverage is only for 4” or less that can be popped out with a bathroom plunger. The fabric coverage does not apply to damage caused by customer, but only normal wear and tear or fabric defect for 1 year which would be covered by your warranty anyway. So this warranty is basically worthless. They still tried to push this warranty when I bought my 2026 Subaru until I showed them the contract from my 2025 purchase. They said they were not aware of the non mandatory clause. The Paint and Fabric is pure bonus profit for the dealer. The same with Vehicle Prep for $1,200 which consists or a car wash and vacuum. Subaru pays dealers a fee for this service when the vehicle is delivered. RJ Robinson, the General Sales Manager sold us a 7 year 100,00 mile Gold Plus Warranty for $3,100, yet we had requested a 7 year 70,000 mile $2,100 policy like we had on our 2025 Subaru. RJ told us that the 70,000 mile warranty was only for used cars, which we found later was false. We have requested a refund and have been told it takes 2 to 3 months, We inquired as to 2 year free free oil changes shown on Subaru Corporate website and were told Villages Subaru did not have a policy for that. Yet on 02/10 RJ sent me an email advertising a special that all new purchases for February that entitled all new car buyers to receive 2 years free oil changes and a Lifetime Warranty. I responded to the email and asked when would we get our 2 year free oil changes and Lifetime Warranty. He answered back that we bought our vehicle on 02/02 and the the Subaru Calendar for January ended on 02/03 , so technically he claims we bought our new car in January and were not eligible. So Subaru has a calendar that is different from the rest of the world? Sounds like a bait and switch plan to lure in new buyers then to be told that the vehicle they bought was not covered for some technicality, since the promotion was never posted on Subaru Corporate or Villages Subaru website. More

by klemanndjk Verified Customer Verified Customer

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Great job and people Very professional team Service center team was very helpful and friendly and considerate center team was very helpful and friendly and considerate More

by dojozeff Verified Customer Verified Customer

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Best experience at buying a car we’ve ever had. We would purchase again from this dealership We would purchase again from this dealership More

by fnannarone Verified Customer Verified Customer

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It was a pleasure to work with Adam. The deal was i Easy. The manager made it happen and I am happy. The deal was i Easy. The manager made it happen and I am happy. More

by DANCING.PATTY Verified Customer Verified Customer

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We worked with Lemond Williams and he was wonderful to work with. Financing process was extremely slow even though the paperwork was done ahead of time. Spelling of names were incorrect which we didnt n work with. Financing process was extremely slow even though the paperwork was done ahead of time. Spelling of names were incorrect which we didnt notice until most documents were signed. An affidavit was entered correcting the spelling but not offered to us until we requested it. More

by Kisma1 Verified Customer Verified Customer

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Lamond was our Sales Rep and did an outstanding job. Always attentive. Mike Keagan was the Genetal Mgr and was a key to our purchase. Shaun from Customer Relations set up the Car. Paired phones,explain Always attentive. Mike Keagan was the Genetal Mgr and was a key to our purchase. Shaun from Customer Relations set up the Car. Paired phones,explained all aspects of our new Ascent. He also made himself available for future contacts. Only concern was the lengthy wait do financing and accept delivery. The wait was difficult, but after the wait, my wife's name was misspelled. I understand mistakes are made but misspelling your name is not good. Overall, outstanding experience More

by sbchamp5 Verified Customer Verified Customer

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Adam and mgmt. made my buying experience very pleasant!! Thank you Adam for your help! made my buying experience very pleasant!! Thank you Adam for your help! More

by Mcrider97 Verified Customer Verified Customer

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They greeted us at the door and immediately brought the 2026 Outback that we wereinterested in. They went over all the new additions in the new model. He explained all the options in purchasing a new vehi 2026 Outback that we wereinterested in. They went over all the new additions in the new model. He explained all the options in purchasing a new vehicle More

by kdicher Verified Customer Verified Customer

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This is our 4th subaru. Love them. Very friendly dealership. Our salesman was Vegas. He did a fantastic job. Love them. Very friendly dealership. Our salesman was Vegas. He did a fantastic job. More

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