Michael Kelley | Page 7

Sales Excellent service from the sales staff. Finance was great as we’ll. But Mike Kelly was outstanding. I would definitely return to this dealership. And Excellent service from the sales staff. Finance was great as we’ll. But Mike Kelly was outstanding. I would definitely return to this dealership. And I would recommend Dealership to friends. More

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Our experience From our salesman , David Yang, to the managers— we have nothing but praise. We were treated with respect and curtesy and everything went very smooth From our salesman , David Yang, to the managers— we have nothing but praise. We were treated with respect and curtesy and everything went very smoothly More

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Leasing CR-V Excellent salesman (Aaron), answered all questions, demonstrated all features (cars have changed much in 10 years!), obviously had our interests at he Excellent salesman (Aaron), answered all questions, demonstrated all features (cars have changed much in 10 years!), obviously had our interests at heart, easy to work with, etc. More

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Great people to work with, very fair deal Bought a new CR-V from John Nguyen (salesman) and Michael Kelly. First rate treatment, very fair values on our two for one trade ins, very fair dealer Bought a new CR-V from John Nguyen (salesman) and Michael Kelly. First rate treatment, very fair values on our two for one trade ins, very fair dealer overall. Knowledgeable, personable, no hard sell whatsoever, in complete contrast to most dealerships. Can't speak to the service dept, but I can highly recommend a visit here if you are buying. Andy C More

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Simple and very efficient I made a good deal and was professional treated with lots of help and follow up. The process was timely and that was an important feature. I made a good deal and was professional treated with lots of help and follow up. The process was timely and that was an important feature. More

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Mislead and disrespected I was told the accord lx had Sirius XM radio. This and Bluetooth for my phone were the only two features I asked about and the salesman assured me th I was told the accord lx had Sirius XM radio. This and Bluetooth for my phone were the only two features I asked about and the salesman assured me they were included with the car we were working out a deal on. After two days and lots of waiting during the finance part of the sale....I find out as the salesman is walking me thru the cars features before I drive off in my new car. NO SIRIUS XM RADIO. "Oh sorry about that." I was offered a decent deal on an EX but still I wasn't willing to spend the additional 3,000 or so for the EX with how things were going. When we couldn't make another deal to make up for their mistake, we started refunding my down payment. $500 of which was a deposit swiped on my credit card. The sales MANAGER, Mike Kelley asked his salesman to jot down my cc info on a paper and they would process my refund later when they had time. When I expressed concern doing that, Mike was disrespectful and commented "woah, it's not like we are going use your card to throw an Xmas party". Not so professional, Mike. Really. I'm pretty sure writing down my cc info is not legal and when I object I don't think you should be condescending. Never again herb chambers. My family either. I'm a long time Honda lover and tomorrow I'm going to buy a nice new Altima. With SIRIUS RADIO! Jason More

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I know Mike personally and Yury was extremely helpful in my selection and purchase of my Honda CRV. They also helped me convert my Honda Odyssey lease into a purchase. I will be a customer at the dealersh my selection and purchase of my Honda CRV. They also helped me convert my Honda Odyssey lease into a purchase. I will be a customer at the dealership again ! More

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This letter is long overdue and I wanted to personally thank Anthony Kent for the refreshing buying experience at Herb Chambers Honda of Westborough. My daughter, Brittany, is thoroughly enjoying her 2009 thank Anthony Kent for the refreshing buying experience at Herb Chambers Honda of Westborough. My daughter, Brittany, is thoroughly enjoying her 2009 Honda Civic. When you are a woman with little knowledge of the mechanics of a car, it is comforting to know you are dealing with a trustworthy salesman and I had a sense of trust from talking with Anthony in helping find the right car for Brittany. Anthony made the entire experience of purchasing, along with trading in her car, effortless. I felt no car sales pressure, which I completely despise. Tony, as I told you during the transaction, I was impressed with your honesty, integrity, and straightforward approach. Throughout the sales process you were very patient. You addressed all questions and concerns in a professional, knowledgeable and non-car salesman fashion…I appreciate that! Buying a car is at best taxing and time-consuming. Therefore, having a knowledgeable and honest car salesman is indeed rare. Having the extra bonus of feeling a personal bond with you and Manager, Mike Kelly, is even more unique. Your expertise and commitment to providing top notch quality vehicles gave great comfort in purchasing the affordable Honda Civic from you. Many thanks to you and your wonderful crew for the kind, courteous, efficient and friendly treatment we received when purchasing Brittany’s automobile….and continue to receive. We do not hesitate to tout your praises whenever anyone mentions the ordeal of purchasing a vehicle. We proudly display ours as evidence of our satisfaction and we highly recommend you and your dealership to any person seeking either service on their current vehicle or purchasing another. Once again, thank you for your splendid customer service skills, Tony! Sincerely, Marsha Beals More

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Great dealership. Service and sales. This is why I have my cars serviced at Herb Chambers Northboro. Rich Merlino my salesman does a great job. This is why I went to see him again to purchase my 2nd Honda my cars serviced at Herb Chambers Northboro. Rich Merlino my salesman does a great job. This is why I went to see him again to purchase my 2nd Honda. More

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Ricardo was great to deal with. I was waiting for my car that was having routine maintenance done. I did not plan on buying another Accord until the fall. I spoke to Ricardo about a test drive while I was that was having routine maintenance done. I did not plan on buying another Accord until the fall. I spoke to Ricardo about a test drive while I was waiting for the maintenance to be finished on my old Accord. I came back the next day and bought a 2013 Accord. Ricardo was polite ,professional and low key no pressure at all. He gave me a good price on the new 2013 Accord. Mike Kelley helped with the trade in value of my 2006 Accord to make the deal work. I would send people I know to Ricardo to buy a Honda. It was a positive experience. Lee in finance was good to deal with as well. More

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